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Change Plurk Link on Facebook
Can you change the link on Face Book status to just say via Plurk.com, like it does with Twitter and Ping? When posting a link, the additional Plurk link is confusing people. :)
I’m waiting for an answer
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Responses are a big part of Plurk and the link hooks up Facebook users to them. That's why we won't replace the link with a generic Plurk.com link.
Regards,
Amir
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Inappropriate?Responses are a big part of Plurk and the link hooks up Facebook users to them. That's why we won't replace the link with a generic Plurk.com link.
Regards,
Amir
The company and 1 other person say
this answers the question
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Inappropriate?Thanks for your reply Amir, but when I post a link to my FB status via Plurk, it shows up on my FB status with xyzlink and plurklink. It looks aweful and confuses my FB friends. Maybe you should let the Plurk users vote on it and respond accordingly. Otherwise I will not post to FB via Plurk anymore. Rather than lose my FB traffic altogether, it makes more sense to just use Plurk.com, but have the link point to the original post.
I’m disappointed
1 person says
this answers the question
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Inappropriate?I love plurk, but I agree with Charlie! I most the time add !FB cos this. Guessing that facebook dont let you use the via plurk bit to link to the plurk.
I’m sad
1 person says
this answers the question
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2 people say
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Inappropriate?i wish we can shorten the plurk link too. i love plurk coz i can see all the status updates on one page, but without a smooth integration with FB i think i'll just use FB =X
I’m sad
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Inappropriate?That's the catch-22 with all these social networks linking up with one another. They want to give users more options to post in different places all at once, but then also want to draw users to their platform via the posts...
I can understand the reasoning, but I'll never post to other platforms from within Plurk. The added gunk at the end just isn't worth it. -
Inappropriate?the solution really isn't to add the chunk of links behind the plurks/tweet...the different social platforms should market their unique features and let people see that they are not cross-substitutable, i.e. there are benefits to using all 3 platforms. i love plurk for its timeline and the fact that it's more personalized and more like a diary, while twitter is good for its classification of # tags and its mass reach, and facebook is just, facebook =P but i can't consolidate all my status updates on it like i can on plurk...
When integration is smooth and simple (and more sightly), people has the incentive to use the tools for different purposes for a more customized experience for themselves...
I’m whatever.
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Inappropriate?Well so far the majority (all be it small) agree that the link back to Plurk from FB must change. When a company doesn't listen to it's customers, the customers go where their problems are solved. If Plurk wants to be a player in the Social Media game, it needs to change according to the users. It's really that simple. If you make hamburgers and a lot of people come in and start asking for hot dogs, you add it to the menu!
I’m curious whether Plurk cares.
3 Comments Add a comment
This answers the question
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"3 people have this question" and we haven't received much feedback about this. -
I would suggest that even a social media/ntwk site can't change without much forethought and analysis into how it will affect their image.
If I was a faithful patron of a hamburger stand because their hamburgers were simply AMAZING, I would worry if they started offering hotdogs just because there was a hotdog movement. So many people still like hamburgers, and I wouldn't want the hamburgers to suffer. -
@Talperion What you say makes sense when a company gets involved in an area they have no expertise in. For example if Toyota decided to get into the restaurant business because people say they like their cars, they would probably make good burgers too. Or if it was more of a completely different kind of food, like adding French Cuisine to a Pizza menu. Then I would agree. Adding something simple to enhance your offering, essentially adding value to give your customers another reason to buy from you is smart business. What we are asking Plurk to do, is to make their offering of Plurk --> FB more esthetically appealing so more people would use it. But Amir doesn't get it...
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Inappropriate?3 people have the question, 6 people have made similar comments. MOST people probably don't know they can come here to vent their frustrations.
In my opinion, as a business person, when ONE customer has a complaint ... you do what you can to make them happy. You have SIX here that have been vocal about it. If there are 6 that are vocal, it is pretty much a guarantee there are many more that are silent. That's business. If you don't get that, you'll learn the hard the way.
Can you please everybody all the time? No. But that shouldn't stop you from trying. And as far as I can tell, you're not even making an effort.
If you want to lose me as a "customer"/user it's really no sweat off my back...there are literally hundreds of these "status" services. And I am happy to promote the ones I like, the ones that actually respond in a positive manner. You're last comment helps me to understand your true attitude toward your users: you don't care about them.
Explain to me why I should continue to post to Plurk? It's YOUR job to make the customer/user happy. You have six unhappy customers and have shown by your reply you don't care.
I’m not liking how Plurk treats its users.
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Inappropriate?Nobody forces you to use Plurk or to post via Plurk. We try hard to create a product that is good and that plays along with millions of users from very different cultures. You and the other 5 users voices are a very, very, very small minority of our user base. I have already stated WHY we have that feature and that we get VERY FEW complaints about it.
Amir
I’m frustrated
2 Comments Add a comment
This answers the question
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Your responses are absolutely anti-user.
1. You basically tell me my concern is irrelevant to the other users, even though you never asked them what they think. You assume that because no one else has complained about the issue that the complaints don't exist.
2. Then you marginalize me by saying "3 people have this problem" (when in reality it's more). You would never survive in a traditional brick and mortar business. Someone comes into your store saying they aren't happy about your service and you brush them off: "too bad, no one else has complained". Nice attitude.
3. I ask you to give me reasons why I should use your service and you tell me you really don't care if I do or don't: "Nobody forces you to use Plurk or to post via Plurk".
This really says a lot about your business, what you think of your users, and what you think of their complaints.
4. No where have you even apologized to me that I am not having a wonderful experience with your product, like apparently millions of others are.
5. Maybe if you learned from other companies Customer Service, you'd be a little more popular. The double link in the Plurk --> FB is UNNECESSARY and ANNOYING. Fortunately none of my friends use Plurk that way. Every other Social Media company in the world uses: "via company-link-to-original-post", not "xyzlink-to-original-post via Plurklink"
The former gets the job done, the latter is obtrusive, annoying and esthetically ugly. -
Good thing I am not in a traditional brick or a mortar business... Anyway, I have said what I wanted to say on this matter.
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Inappropriate?wow, this dialogue here is blog-news worthy. and it's enough for me to stop using plurk altogether.
1 person says
this answers the question
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This answers the question
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Please let me know if you do blog about it. Maybe I'll share with my network. :)
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Inappropriate?This dialogue has taken off fairly spectacularly, hasn't it?
Amir, I fully recognize your frustration. As the developer of a product, you want to create your vision as you see it, and hope that the end-users are happy with it too.
But, as the developer of a NEW product, you also need to be extra sensitive to their thoughts and feelings. Especially when you are up against heavy, heavy competition like Facebook and Twitter.
Do you want Plurk to just be an elite group of users who are willing to put up with things that might be frustrating or irritating? Simply because that's the way you want it to be, and they just have to deal with it?
Or do you want it to be a group of users who can feel free to express their opinion, without being told, "If you don't like it, go elsewhere"? Because, we all know, there are LOTS of other options out there when it comes to social networking...
Most people who stick with Plurk stick with it because it is unique. But unique is not the same as perfect, and you need to start being more flexible as a developer and recognize that the users are the ones who drive Plurk.
Bottom line is, we all want to see Plurk succeed. Let the users be part of that, and stop trying to build its success all on your own.
My two cents. (Kay, maybe more like five cents...)
Colin R.
I’m uncertain.
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Inappropriate?You make great points Colin. FaceBook and subsequently Twitter both had different reasons for their existence than what the users eventually had in mind. They both have evolved based on the USERS experience, not what the creators intentions were for the service. Sadly, Amir doesn't understand that and eventually he will watch his user base erode away as people move to the Kwippys, Jaikus, and Koornks of the Social Media world.
I’m unconcerned.
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Inappropriate?I have stated my views and I will restate it: we do listen to user feedback, but we don't implement changes until _a lot_ of users want something. If the majority of our users think it's a big problem that links are included in Facebook posts, then we will do something about it, if the majority _does not_ think it's a problem, then it's not a problem that we are concerned with.2 Comments Add a comment
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And most other companies look at user feedback as a way to improve. So, even if only ONE person has a complaint/suggestion/idea they look at it and if it makes sense, they adjust..even on ONE persons dissatisfaction. The way you have the "xyzlink plus plurklink" is obnoxious. How many of your users actually use Plurk --> FaceBook? I haven't seen any. But I see Ping, Twitter, SocialToo (brand new but gaining in popularity quickly), and others. My friends complained about the jibberish, so instead of having me using Plurk-->FaceBook to promote Plurk, I promote Ping instead. I have a solution to MY problem. And I'm sure most others do too. You could actually listen and make the experience better FOR EVERYONE, or not listen and continue to lose market share.
There are many times a product I use changes, even though I have not complained or made a suggestion and the improvements make the experience better. Have you considered that what we are proposing will actually make the experience BETTER for everyone? I doubt it. Your response indicates as much. -
http://www.facebook.com/apps/applicat... : There are currently 122.000+ monthly active users using Plurk's FB integration. Go into the review section and you will see almost nobody complain about the link.
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Inappropriate?Hello again, gentlemen!
Amir, that link is somewhat eye-opening. First off, it does show that many people are using the application, which is a good indicator that it's existence is appreciated in some capacity.
However, looking at the reviews I'm not as convinced in regards to user opinion. Reading through them they seem to be about Plurk itself, not the Facebook application. And, there's only 116 reviews, which is less than 0.001 percent of the users using it. Statistically I would not consider that an accurate measure of opinion.
If you truly want users' opinions (and not even just on this issue, but anything related to Plurk), why not ask them outright? Use Plurkbuddy, which is severely underused as it is. Set up a poll online somewhere, fire the link through Plurkbuddy, and see what happens.
If the majority shows they're fine with the link, then this can be laid to rest. If not, then other avenues ought to be explored. Though not even necessarily removing the link outright, but simply giving users the option to do so.
Here's hoping!
Colin R.
I’m enjoying the conversation.
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This answers the question
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If the link was such a problem then you would not see 100.000+ users using our FB integration... And we would receive LOTS more feedback on getsatisfaction or our contact form from these 100.000+ users which use this feature.
I.e. your problem with the plurk link is not to be found in the general majority that use this feature. -
I 100% agree about asking! It would be free and easy to use plurkbuddy to ask what people think. Also if Amirs going to say the reviews on facebook mean anything hes wrong at least in one case. I gave it 5 stars because it does what it says it will. not because I think it does it well!
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I also vote for the vote via plurkbuddy.
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I also vote that a poll be done. That way you'll get the responses straight from the users. Some are just too shy to post here.
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Inappropriate?Funny, I have found other topics with the same question. Now there are 9 or 10 of us with this issue that have said something about it, scattered about Get Satisfaction. Amir, clearly there is reason to research this further with the user base. Hey, who knows maybe all 100,000 people using the app will be THANKFUL.
1. http://getsatisfaction.com/plurk/topi... and
2. http://getsatisfaction.com/plurk/topi...
3. http://getsatisfaction.com/plurk/topi...
Then was amused to read THIS ONE:
4. http://getsatisfaction.com/plurk/topi...
"...probably because they don't wanna believe that people can have issues with Plurk ;) " This one was a year ago, but my my, times don't change much around Plurk, do they?
I’m wonderinging why this is such an issue for Amir
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Inappropriate?Hi again folks,
Amir, you should not be involved in customer relations. Your approach to "discussion" with your users is often condescending and sometimes downright rude.
You don't have to agree with what we say. But your responses indicate a "holier-than-thou" attitude that sours any dialogue that might be going on. You are damaging the reputation of your own platform, and Plurk will only suffer for it.
I believe the majority of users who choose to participate here think Plurk has a lot of potential. They believe in what it does and where it's going. They aren't here to berate, but stick around in the hopes Plurk will continue to improve so that more users might find it as exciting and useful as they do.
If you continue to approach these conversations in a manner that says "put up or shut up", well guess what? Users will respond with equal hostility. And then conversations like this degrade into finger-pointing and frustration, and users who WERE your loyal supporters will simply throw up their hands and abandon you.
I apologize to Charlie for going on this tangent in this topic. I simply felt it needed to be said.
Colin R.
"Your most unhappy customers are your greatest source of learning."
~ Bill Gates
I’m feeling belittled.
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Inappropriate?I'm still waiting for Plurk to change their policy regarding the plurk link on facebook...
I’m frustrated
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Inappropriate?Hello all, I would like to thank Colin for bringing this forum to my attention. Before him, I never knew, like a majority on Plurk, that something like this existed.
This Facebook issue, as of recently has been effecting my quality of Plurk. When I send out messages, and they update to both Twitter and Facebook, they post promptly. For that I am thankful. Where my problem lies, is that after it posts, there's a big complicated link at the end in which some of my friends I suppose thought was spam.
Never the less, I have lost some friends because of it. I would really like someone who actually has some form of authority to let me know how we can change this. I think that if even a small percentage of users are facing a dilemma, that it should be addressed and fixed in a timely manor.
Please assist,
Brady T.
I’m thinking Amir probably lives in India and has no real power in this situation.
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Inappropriate?P.S. I also think that if Plurk is unwilling to adapt, they should change "Plurk employees are here to help." at the top right of this page.
I’m feeling as if this issue is a losing battle.
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Inappropriate?I think Colin hit the nose on the head. Sadly by the time Amir et al adapt "the customer is always right" attitude it will be too late for Plurk.
I’m bewildered.
1 person says
this answers the question
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This answers the question
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The thing is I don't think you are right. You are wrong and I have already presented that 1) we present the link so users can check out responses and 2) a lot of our users (120.000++) don't care about the link being there.
Your attitude towards "customer is always right" is also flawed. One should only do things because they make sense for everyone, not because it makes sense for a few users.
This is the last comment from me on this matter. -
They say "ignorance is bliss". Your 120,000 users probably don't even know it can be removed, if they would just tell you they don't like it. Many people in the USA don't like the way the Government works, but still don't vote to change it. Why do you think your users are any different? People are apathetic by nature. It takes an emergency for people to react.
In business, when a customer is NOT satisfied for ANY reason you do SOMETHING to make them happy...give them a coupon for a free drink, comp the dessert, throw in plush pillows...whether the customer actually IS right or not is really irrelevant. You make them FEEL right so they come back.
Fortunately I found a solution to the problem I was using Plurk to solve, so even if you did fix it, I wouldn't use it. Your loss, not mine. You see, I am right because I found a solution to a problem and am not using you for it. Who's getting my traffic now? Not Plurk.... -
Inappropriate?Well this is one thing that twitter does better than plurk.
Plurk has the better website.
Twitter has the best expeirence when your not on the site.
And its proof by more people implement twitter on there blogs, facebook, TV, games consoles, websites.
This is something we need to get used to on plurk.
But I do love plurk!
I’m sad lol
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Inappropriate?But also I suppose everybodies bad at something.
Plurk is crap at implementation on facebook.
Im crap at sports!
I’m also bad at things!
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Inappropriate?I think someone can't take criticism. Do what you want Amir, I like the fact that you blocked me for stating an opinion. I'm well aware that we aren't paying for anything and therefore 'customer' is the wrong term to be using. We are users and I've seen many cases of you dumping on your users. It's your code and you do what you want, I don't really care. It's too bad you can't take a little constructive criticism though. I'm not saying you have to agree, but you could use some lessons in manners.
I’m apathetic
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Inappropriate?Luckily my friends aren't so stupid they don't understand a link with plurk in the address goes to the plurk page. I'm happy with things the way they are.
I’m relieved to have savvy friends.
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Inappropriate?"When posting a link, the additional Plurk link is confusing people. :)"
Get smarter friends. -
Inappropriate?@Loli and @Teslanaut No one is going to believe either of you are "just users". It's obvious your a plant from Amir/Plurk by the way you condescend the rest of us and our friends.
Every day someone new discovers the Internet/Facebook/Plurk....whatever. You call them "stupid" for not understanding how things work. Knowing that about you, I wouldn't want to be your friend, so you better treat the ones you have nicely.
I’m glad I don't have friends think people are stupid because they don't know how Plurk works.
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Inappropriate?Mr. Profit, let me ask you a question. How often do you use Plurk, FaceBook, and Twitter? Me? I actually use Plurk the most out of the 3 mentioned. I use Plurk as a place to discuss and get feedback from people. Twitter for random stuff and some stuff from Plurk. And FaceBook for just my High School Friends that I still have some contact with. What do you use your social networks for? No one social network should have to bend over backwards for you just because One little thing conflicts with how you feel your users might react. Plurk's way of linking back to the conversation being held is a way of that, continuing the conversation. To just link back to "Plurk.com", well wouldn't that be more confusing? People would be wondering what the hell Plurk is and not knowing where to start, seeing as most people have been seeing stuff like Twitter or FaceBook where its a vertical feed instead of of a horizontal stream.
Oh, and I'm not some "Plant" from Amir or Plurk or whatever you say, so don't go all conspiracy theorist on me now with your Tin-Foil hat and Faraday cage. I'm a devoted and quite active Plurk user. I put that over Twitter or FaceBook. The latter seem to be ways for one to "Whore" themselves out on the Internet.
"The needs of the many, outweigh the needs of the few"
I’m Thrilling.
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This answers the question
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Well, I'll try to re-explain the problem.
The Plurk-->FB feature adds unnecessary text in the link back. And when I would post an external link, it was even more confusing. There would be xyz123externallink.com abd8910plurklink.com via Plurk.com added to the post on FB. What I am asking is to remove the excess link text. Obviously there needs to be a link back to Plurk! But, like Twitter and Ping, encode it to be under via Plurk.com. So, then there would be my xyzexternallink.com via Plurk.com and when you click Plurk.com it takes you to my Plurk, on Plurk. Very simple.
How I use Social Media is that I have conversations on many networks with many people. I apologize for my rash conclusion that were a set up. I'd be happy to add you on Plurk. As I have mentioned above I am not sending much traffic to Plurk, but you should be able to find me easy enough for the add. -
Theres a give praise thing on here. Say you like the links in there.
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This answers the question
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A person is allowed to say they dont like it.
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Oh believe me, I haven't used it since I posted the problem. It is a problem for many users, sadly Amir/Plurk won't acknowledge it. But I am now wondering if Amir even understands what we are asking to be done.
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Inappropriate?I looked you up on all 3, FaceBook, Twitter, and Plurk. It seems you use Ping.FM to "Ping" all the mentioned sites and it seems you ONLY respond to replies on Twitter. No responses from what I saw on Plurk OR FaceBook. Also, I did not see any excess linkage that you have mentioned aside from a bit.ly link that pointed here. Why do you have Plurk added to Ping.fm if you don't even reply or even have replies on Plurk? I don't see why Amir or Plurk has to bend over and change something in their system on a website where you're not technically active. Your Plurks are automated through FaceBook/Ping/Twitter.
Honestly, unlink your Plurk account. Nothing is happening there at all.
I’m in no agenda.
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This answers the question
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stalker much??
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I hope you meant that as a joke. Don't be a Troll.
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Nope I mean it, you looked at guy up on 3 social networks who you dont know and went around checking if hes done replies and how active he is...
im not very good at internet words like troll and shiz, but aint that someone e.g. who goes into a forum and says the opposite of someone else just for their weird pleasure?.. -
I wanted to see evidence of this "Extra Link" stuff he mentioned above. So I put his name that he used on getsatisfaction "CharlieProfit" into Twitter, Plurk, and FaceBook and see what would happen. Surely enough, it was him. Great SEO.
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The fact you had to look it up to know what he means by extra link shows you should read the thread before commenting.
Find out how twitter does it, then find out how plurk does it. Then you will realise what he means by extra link. -
I don't have many conversations on Plurk anymore. There were a few people initially, but it seems they have gone elsewhere. I am not using the Plurk-->FB feature anymore...I stopped after Amir's initial reply to me about it. No need for me to send traffic to a Plurk when the owner essentially tells me he doesn't care if I am here or not. So, no you don't see the excessive linkage from me, I don't use it. Obviously you are not using it either, otherwise you would "get it". I reply wherever people respond. I will also visit and join conversations elsewhere as time permits. Lately I do not go to Plurk as the owner doesn't feel he needs my traffic. I have quite a few conversations going on on Facebook. It's one of my main networks. Not sure why you wouldn't see any responses, wrong page maybe? And I'm not asking Amir/Plurk to bend over backwards for me. It's for all the other users and for Plurk own reputation really. All the other Networks link back the way I describe. It looks cleaner. I found a solution to my problem after Amir said he doesn't care if I use Plurk, so I really ultimately don't care if he heeds my advice or not. And I would guess many others here feel the same at this point. Remember, I'm not the only one that has made this complaint.
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this answers the question
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Inappropriate?This topic should have been laid aside by now. Charlie Profit asked a simple question, Amir gave a simple answer, Charlie Profit asked for clarification, Amir responded.
Temporary end of story. Nothingwillshould happen now until a quorum makes itself heard for change. And I'm not sure how big a quorum is in this case but I'm pretty sure it's not fifteen-or-so. When we get one, I think we will see results. But not until, and that's the way it should be.
I just don't feel that personal attacks on the Plurk lead or specific Plurkers and their followers are furthering anybody's cause.
I want a good, old-fashioned Plurk poll.
I’m feeling like the only adult in the room, and I can't even legally drink yet.
1 person says
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Inappropriate?I think it should be polled, and I think given a choice nearly all would say no to the links.
I’m confused
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Inappropriate?There are two points in this case:
First, some FB friends found that the Plurk links are confusing
Second, on the other hand the Plurk links are very handy, they enhance the conversations in Plurk.
So, these two points are different and we don't have to confront one to the other.
The solution is, to redesign how the Plurk links appear.
I suggest adding an HTML ruler tag <hr /> after the post text in the FB post, and then put a tiny Plurk links underneath it, with some words, like :
This text is posted through Plurk. Click here to go directly to the plurk page, http://plurk_links
or something like that.
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This answers the question
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What I am suggesting is something cleaner than that:
[user post] via "Plurk" where "Plurk" is hyper-linked to the original post on Plurk! (not just a generic link back to the Plurk main page) -
The "via link" is an application link - it can't link to the original post on Plurk. And it's not possible to use HTML in status updates.
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Inappropriate?haha it's interesting to see how people passionately defend their case here. Well, i've already stopped using plurk and changed to twitter instead. in this way i get to use twitter widgets for my blog and stuff and also keep most of the comments in a centralized place (which is on facebook). I think this works very well, and instead of wasting time trying to convince obstinate developers to change the product for you, you should probably just use something else...
I’m amused
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Inappropriate?The solution to charlie's request is actually simple, just stop using plurk's FB functionality and update your status manually if the link bothers you. You obviously don't fully understand plurk's model when you request for the link to be removed. Stop whining and stop being childish about it. You were heard and ignored because your request was invalid, simple as that.
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This answers the question
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Interesting perspective. Essentially you have said that it is childish to offer ideas for improving the service! I wonder if your employer would feel that way about his/her customers that tried to offer improvements, based on the fact they use the service and would like a new feature. Way to go singleton!
If you actually READ the comments here, you will see we all understand ALL TO WELL the "model". THAT is why we offered our suggestions for improving the service.
Incidentally I have stopped using the link...months ago! It's not MY fault more people come here because they also are unhappy with the issue too. And more will find this as they realize they too do not like the added linkage and want Plurk to change.
And no one's ideas are invalid. That is a poor customer service attitude.
EMPLOYEE
