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Where's the support?
Get Satisfaction, as a method of allowing companies to communicate with their customers/users, is awesome.
But only if the company actually uses it.
Are the Plurk employees no longer hanging out here? I've noticed the majority of recent topics are simply going unanswered.
If they don't intend to make use of this service (as I know they weren't the ones who originally set Plurk up on it), then they should shut it down. It's not fair to leave users hanging...
But only if the company actually uses it.
Are the Plurk employees no longer hanging out here? I've noticed the majority of recent topics are simply going unanswered.
If they don't intend to make use of this service (as I know they weren't the ones who originally set Plurk up on it), then they should shut it down. It's not fair to leave users hanging...
I’m disappointed, as usual.
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Inappropriate?We do see what you say here - however, we have Get Satisfaction around primarily for users to help eachother (the extent to which this actually happens appears to vary). If you want to contact us directly, we currently prefer you to use the form at http://www.plurk.com/contact - this is both easier for us to manage and enables us to avoid requesting information that users inevitably forget here (such as their Plurk username, web browser, etc.)
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Inappropriate?Hi Katherine,
Thanks very much for the response, but it doesn't really tackle the original problem. Users who are using this venue have an expectation that employees will be participating in the topics and answering their questions. That's what "Get Satisfaction" is for, customer relations and support.
If Plurk isn't intending to use it for that, then it shouldn't really be here. Otherwise you just have people getting angry that they're not getting the response they're expecting.
Either Plurk should take an active interest in Get Satsifaction as a method of working with their users (even if the response is "Please send us a message through the contact form with your username, browser, error message, etc..."), or it shouldn't be used at all and user issues should simply be pointed to the contact form 100% of the time.
Again, I do appreciate your responding to this. But Plurk seriously needs to look at how they interact with their users, lest they lose them altogether.
Cheers!
Colin R.
I’m glad to hear back in some capacity.
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This answers the question
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We are phasing out our participation from getsat. You probably have noticed we have removed getsat link from our contact page for a while now. Having said that, for the time being there are still valuable information here which some users might find useful. As time goes, they might become irrelevant in which we will consider closing our getsat page. We will be rolling out our own support system soon so stay tune. :) -
Inappropriate?We are definitely working on improving this.
(Personal note: I'd always taken "Community-powered support" to mean that it was the community helping people out – but that, too, is besides your point.)
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Inappropriate?Thanks for the responses, Katharine and Alvin.
I'm sure all users look forward to a better way of communicating with Plurk!
I’m optimistic.
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