First impressions ... could be last impressions

Any plans to improve the first impressions? I wanted to introduce my daughter to Poken but I don't want to become neighbourhood customer support unless I'm getting paid!

I got 3 poken. One for me to play with, one for my daughter and one for her BFF. I thought maybe it would be a good idea to introduce some of the kids (8-12 yo) at her school to a safer way of sharing contacts.

Sadly after trying to set mine up I'm not sure I'd want to give these cute little devices to kids for fear of having other parents upset with me!

To start... the site really isn't that logical. It look me 30 minutes to create a profile... Club Penguin or Webkinz takes seconds for a 10 year old.

Then to get the device to sync I have to either navigate to some website page and run it (manual mode) or install Java ... yuck! I know whatever you use has to have access to the USB port or at least native file system access to read the data on the device but the Java install (and the bloat it offers to add) is terrible.... please... find a way to do this in Flash or a lightweight click-once Windows app (I think Java is available by default on most Macs but it's not a very popular Windows add-on these days - http://riastats.com)

I'd suggest some work on the UI to make it as easy and engaging as Facebook or Webkinz to get people to engage and get started, with options to turn on "advanced" features and make the UI richer/more professional for the business users