Shared email address leads to merged personal tags in polarrose!

Hi Håkan,

That is very unfortunate!
We use email as one of the ways to establish identity. Your Facebook account number is another identity mechanism.

We are assuming email addresses to be unique and belonging to a single person.

Did you use the same email address to sign up to Facebook with? If so, then this is the reason why the two identities got merged. We can check an email address against information provided by Facebook, to see if an email address might match an existing Polar Rose user.

The technical explanation is that we get a hashed email from Facebook, that we can compare to a hash of an email provided by a user.

If so, we add the photos in question to that account. This is to prevent people from ending up multiple times in our system, for example once as a name + email, another time as a Facebook account.

In your case, this ended up with your wife being tagged as you.

There are a couple of ways around this:

1. You can manually remove the names on the faces belonging to your wife by clicking "edit tags" (top right corner of each photo). Then you could name those photos again and then make sure to provide an email address different from the one you used before. It's probably easiest if your wife opened a free webmail account somewhere.
   


2. You email me (http://info.polarrose.com/contact) your Polar Rose ID, and we will remove that email identity from your account. Any faces tagged with that email address (most likely only hers, but there could be some of yours in there as well, depending on when you tagged them) will then lose their names. You can then name these faces again, as above.

Sorry you have to go through this! This functionality is meant to make things easier to use (easier to make sure all photos of a person end up in the same place) but in your case it has back-fired.

My apologies for this...I'm not sure however, how we could prevent this in the future though. Email is a pretty common way of establishing identity. Pretty much all sites online use it in that way. Sharing an email address this way is a hard thing to explicitly support therefore.

Let me know if you want us to help using option #2!