Get your own customer support community
 

Clicking the Junk button does not move mail into the Junk folder unless adaptive junk mail controls are enabled.

I have my accounts configured to move new junk messages to the Junk folder. However, I've disabled adaptive junk mail controls because they were returning an extremely high rate of false positives.

When I click the Junk button in the toolbar to mark a message in my inbox as Junk, the message is flagged as such but remains in my inbox. According to the setting under Junk Settings, the message should be moved to my Junk folder as soon as it's marked as junk.

I assume that the current implementation only considers new, unread inboxes messages as candidates to be moved to the Junk folder. Please change this behavior to respect non-new, read messages in any folder. Whenever and wherever a message is marked as junk, it should obey the setting and be moved to the Junk folder.
Inappropriate?
9 people have this problem

The company has acknowledged this problem.

See the changes made to this problem
User_default_medium