Problems copying message to sent folder

OK. But when I get the message it never successfully completes the copy into the "Sent" folder. It seems to happen with messages that have attachments, but I'll keep my eye on it.

Thanks.

This has happened to me 3-4 times, too. I think in each case, the message had an attachment. The most recent one was when I did a "Forward as attachment". The message was sent but no matter how many times I retried, it refused to be copied to the Sent folder.

This just happened to me again. The message had a single jpeg attachment. I'm using a single IMAP (Cyrus) account with Postbox b5 on OS X 10.5.6. The message was sent, but refused to be copied to the Sent folder, meaning I no longer have my copy of that message.

This happens constantly for me, as well, every three or four emails. "There was an error copying the message to the Sent folder. Retry?"

I'm a new user and I'm getting this on EVERY message I try to send, although message IS actually sent, obviously I have no record.

This hit's me as well, everytime i send an email with an attachement! It's frustrationg it's the only thing which annoys me tremendios with this otherwise good mailclient.

what's also missing is a german translation for my aging father, but that's another thing!

i sent in a logfile of the imap connection with a brief description on the mentioned email address ...

hope this helps ...

best

I have this problem as well: When I send emails with attachments over a certain size (a few hundred KBs), Postbox always tells me it failed to copy them to "Sent" folder on the server (but sent it anyway). This is annoying because I have to keep track of the stuff I send out. Any remedies?
Thank you,
Sebastian

this happens constantly as well. Contact me if you want log files etc.

I'm having this issue, too. I can replicate it reliably by adding an attachment (Excel file, in this case) and pasting an image inline in the message (a graph copied from Excel).

I've played around with various attachments. I can only replicate the problem with an inline image *and* an attachment that is above a critical size: If I attach a 150 kB Excel file it is fine. If I attach a 500 kB Excel file I get the error.

So far, this seems to be fixed for me in Mac b8.

I'm getting the same problem - a few days *before* installing the beta, *all* messages suddenly refused to copy to send, and in fact I can't move *any* messages to any folders anymore. It's not an IMAP server thing as it's happening with four different IMAP servers, including Gmail. I thought b8 would fix it, but it hasn't. Any ideas?

This is on MacOS 10.5. On my 10.4 machine, with the *same* servers, Postbox works fine!

Yes! Just installed b8 (for Windows) and it has fixed the problem for me. I recreated the above emails that caused problems and no longer get the error message.

Thanks!

Scott:

These are the messages I see. I uninstalled b7 because of this issue. I waited until b8 and reinstalled. It still has this issue.

marc.

any progress, Scott?

marc.

Scott:

I downloaded the Thunderbird 3 nightly build and used the same configuration for the folders and it doesn't have any issues with saving copies of sent mail in the same folders.

However, I really --hate- the way threads work and miss the search and Facebook integration features.

marc.

I have beta 10 and a I am still getting that error.

Hi,

I'm still getting this problem in beta 10.

I'm using an exchange server and am finding that it only fails to save the message as a draft or to the sent mail when I'm replying to an email.

If I create a new one from scratch then its fine.

A>

I'm also having this problem in beta10.

I'm not on an exchange server and the message fails to save when replying to an existing message, creating a new message or trying to save a draft.

I seem to be having this issue still, with the new beta, and I am using an AOL account and get the error unable to copy to sent folder, yet it is in my AOL Sent folder. It just doesn't go the other sent folder, which I don't need it to do that anyway.

I am getting a number of reports form Mac users who just upgraded to b11 that they are getting this error. No problem under b10. I updated their server settings for Inbox in an attempt to stem this issue. Waiting to hear if it helped. Might also be a server (Linux) issue.

I am having this issue as well; all I'm doing is sending a test message (no attachments) from an IMAP account linked to my work's Exchange server. I've deleted the IMAP account/re-entered it in several times, still doesn't work.

This is on a Mac running 10.5.6 and Postbox version 1.0b11 (2009041623).

I'm able to successfully connect to Exchange via Mail.app, Entourage on a Mac; Windows Live Mail, and Outlook on a PC. Just Postbox on a Mac is having this issue.

That's what I get when I attempt to send from an IMAP account linked to my Exchange server where I work; I'm not using SSL or Kerberos or anything.

Clicking "Ok" gives me the same message over & over.

When I click cancel, I get the following:



The message DOES get delivered just fine...but I still get the above screens each and every time I send.

Attempting to change the folder that Sent items are saved to makes no difference.

I have a MobileMe account and a Hotmail account working flawlessly in Postbox at the same time.

EDIT: Thought I'd add a screen shot of what I'm running too, in case that helps...

Scott,
I'm having this same problem. I emailed an IMAP protocol log to the address above.

I too am having this problem. I just installed Postbox on my Mac and the first email I sent gave me this error. I'm using version 1.0b13 (2009062916) and connecting to Gmail using IMAP.

I am back to using Mail.app with Mailtags and Mail Acton for a while at least.

I have this problem, too - without attachments, with small emails, and in Windows Vista. It just started happening after several months of use.

I am still having a problem getting messages copied to the "sent" folder, even though the company has marked this problem as "resolved." I'm using version b14 and Windows 64-bit Vista.

This reply was created from a merged topic originally titled
Messages still not copying to "sent" folder.

Same here. Running b14 on win7 x64, IMAP on exchange2003.
I would LOVE to move to this mail reader from Outlook :(

Thanks guys

Just happened again, on a very important business email.

Any progress?

Ok I don't know how elegant this solution is.. but at least it keeps a copy of sent mail while the BUG is still being fixed:

1) right-click (I'm on a PC) on the "Sent" folder and choose "New Subfolder..." and type a name for it. I just chose "postbox"

2) go to Tools>Account settings. On the left choose "Copies & Folders" option for Your IMAP mail account that has the trouble. Switch radio button from ""Sent" folder on.." to "Other:" and navigate to the "Sent>Postbox" subfolder just created.

The result I got is that the stamp-like icon for "sent" folder changes its name to "Postbox" and WORKS as a folder for sent items.

when the problem gets fixed, all You'd have to do is switch back account settings to the original "Sent" folder and move all the gathered items up one level.

This is interesting, btw. Why does it work if a subfolder is used? :)

hope this helps

cheers
Kristaps

I am also having this problem (not getting messages copied to the "sent" folder). I'm using Beta14 and Windows 32-bit Vista. The problem occurs with two different e-mail accounts, although never happened with my Gmail account.
I can send a logfile of the imap connection in case you need it.

I only have this problem infrequently, but it's happened every time I send email to one specific person.

I don't know how I'd check for that, Scott. Can you give me an idea?

same problem in beta 15

Hi Scott,

I installed postbox on a 2nd PC, importing all messages from Thunderbird.
This gave a lot of problems. Unable to copy mail to send / draft folder and a lot of other things (p.e. 2 local folders with same messages)

I decided to change the name of my Local Folders (with the imported messages). I deleted the email accounts in the mail folder.
I deleted prefs.js and recreated all accounts in Postbox.
Then I left postbox. Changed the name back to Local Folders and now everything is ok.
... only one thing... Postbox was indexing email messages of his own and I had difficulty to change the settings.

Hi, I appear to be having the same problem -- it has attachments....version 1.0b15 (2009081716)

I've had this problem since my first beta--about 3 releases back. Since the latest upgrade (b15) it happens more than ever. Almost one of every 3 emails, no attachments. Possibly replies to email lists.

D

I have this problem too - Mac OS-X connecting to Zimbra server via IMAP - just experimenting with PostBox (was going to buy it) but now I am going back to mail.app . . .

I've been having this problem across multiple versions of Postbox's beta.

It mostly went away for me now. Here is what seemed to be happening:
- I had imported a ton of folders and mail from Tbird
- I hadn't really used Pbox much, I was just sending some test messages
- So the Sent Folder had not been indexed yet -- and was throwing the error
- Once I slowly clicked through each folder including Drafts and Sent, the app built indexes
- And now when I send it's fine

However sometimes I do still see this error when sending. Haven't been able to isolate the root cause/situation

Make sure the correct 'Sent' folder is selected in Account Settings -> Copies & Folders.

I have very big problems with sent messages / sent folder; I really like Postbox's features, but - since I need reliable mail client - I will migrate back from Postbox to TB or Apple Mail.
I licensed Postbox, but now will wait for better, more reliable build.

I'm not using IMAP, my sent messages do not have topics attached to them, and my mail was imported from Thunderbird.

I get this error tons of times a day, which is making Postbox usage very painful.

This whole 'error copying messages to the sent folder' problem is really bugging me. I'm getting messages prompting me to buy Postbox, but as far as I'm concerned, this is a huge bug (obviously experienced by a lot of people) and not something I'd expect for a 1.0 (i.e: non-beta) app.

Once this problem is fixed, Postbox will be become my default mail client, but until then, it just can't compete with Mail.

Are you guys still after a log? If so, let me know and I'll send one to you.

Thanks,

~ Elliot

I'm not seing this problem anymore. My "Drafts folder" setting was wrong (pointing to a non-existent Drafts folder under "Local Folders"), and the "Sent folder" was correct.

I also closed Postbox, deleted the Drafts.msf and Sent.msf files, reopened Postbox and opened each of these folders, waiting for them to be reindexed.

Apparently, the problem is solved. But it's a very nasty bug for a commercial 1.0+ application.

I'm still having this problem. I've done a number of these fixes without any luck.

I can duplicate it every time while responding to certain messages. I can send you one of those messages so you can look for embedded problems, if that helps.

R

This has been happening for me on all my IMAP accounts roughly since moving to 1.0. I literally get the message every time I send a message. Not only is the popup annoying, but my messages are not being saved.

Any progress on this issue?

Thanks!

Jeff

The message does not tell us how to find the log and send it to you. Where is the log?

Well, Scott, I'm still struggling with the log file, BUT - at least with the last couple, they WERE marked as to-dos. Unmarking them did allow them to go through.

Not all emails marked as to-do's failed, but of the ones that did, unmarking them fixed it.

What does that tell us? Thanks, Richard

I have kind of the same problem, except that in my case, the message actually get correctly moved to the "Sent" folder when I click "Cancel" in the "There was an error copying the message to the Sent folder. Retry?" message box.

And the problem only happens when I Reply to a message from a POP account.

hi, i have just started getting the same problem on all notes using POP... I am on the latest version having just installed Windows 7

I have the problem with every single email I have sent in mac version 1.10b2. Error copying to both the sent and drafts folder. message was a single image sent as a test.

Also would like to point out the lack of drag and drop of files to the dock icon. Mac mail opens a new message from the primary account with the dropped items attached. I use it most every day. Not huge, but definitely very un-mac-like behavior, imo.

But the problem still occurs, as I just had it happen in 1.1. My issue has nothing to do with "to-dos," but I still get the message occasionally. I think it is when I reply to an email rather than create a new one, but I'm not certain about that.

And I just, for the first time ever, had a message refuse to be copied to the sent mail folder. Error kept coming up, hitting retry no help, finally had to cancel. A reply to an email. Maybe this is a connection issue to my IMAP server? 1.1