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error copying to drafts/sent folder
Hello, Just downloaded Postbox1.0b12 today. Imported all of my accounts and messages from Thunderbird 2.0.0.22 just fine. Could receive mail fine. Opened a message, composed a reply, and started encountering errors.
1) During composition: An error window popped up, telling me that Postbox was unable to copy my message to the "Drafts" folder - would I like to retry? I clicked on "cancel" and the same message popped up. I cancelled again, and the message went away.
2) After composition: I clicked "send" and after fiddling around with my SMTP Account settings (port 587 on a private mail server), the message was sent. I also got an error message saying my message could not be copied to the "Sent" folder on Local Folders (I use all of my accounts in "Local Folders"). I had to cancel this message (all retries failed) enough times that I simply started clicking where the "cancel" button would pop up until it went away.
Here's the strange part of it all... I look in my Drafts and Sent folders, and I can see the copied messages there... 2 in my drafts folder, and 10 in my sent folder.
Strange, and very annoying.
1) During composition: An error window popped up, telling me that Postbox was unable to copy my message to the "Drafts" folder - would I like to retry? I clicked on "cancel" and the same message popped up. I cancelled again, and the message went away.
2) After composition: I clicked "send" and after fiddling around with my SMTP Account settings (port 587 on a private mail server), the message was sent. I also got an error message saying my message could not be copied to the "Sent" folder on Local Folders (I use all of my accounts in "Local Folders"). I had to cancel this message (all retries failed) enough times that I simply started clicking where the "cancel" button would pop up until it went away.
Here's the strange part of it all... I look in my Drafts and Sent folders, and I can see the copied messages there... 2 in my drafts folder, and 10 in my sent folder.
Strange, and very annoying.
I’m annoyed
3
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Inappropriate?Chad,
Do you see this every time you try to send now or did the problem go away?1 Comment
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This solves the problem
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Oddly enough, a subsequent test message sent from the same account has gone through with no error.
I executed a few more tests with my other mail accounts (all which use different smtp servers), and I think I figured out what triggers the problem.
Because I'm using port 587 for secure communications, Postbox asks me to confirm security exceptions (mismatched domains errors). The behaviour I documented above only occurs when I'm asked to confirm the security exception at the same time the message is being sent. If I cancel the request, wait a few long seconds, then send again, it goes through without a hitch.
Does this match what you've figured out? -
Inappropriate?Wow nice deduction. What happens if you check to permamently remember this exception?
Are you good to go from that point forward? -
Inappropriate?Thanks. I'm a software/systems integration tester by trade, so it's nice to have some validation there. :)
That "permanently store this exception" option is already selected.when I get mismatched domain errors. It does permanently store the exception -- it just causes a few hiccups on the first run.
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Inappropriate?ah gotchya.
1 person says
this solves the problem
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Inappropriate?I've just purchased Postbox thinking this issue would be resolved, it says here it's resolved.
It's still not resolved, I regularly get this issue. Running version 1.0.1 (2009100516)
I am on Vista 64 Bit.
I have nothing exotic on the PC.
It's becoming a royal pain in the a** as I've lost so many sent mails because the software won't save it.
Pretty close to asking for a refund.
If you could help please contact me asap.
Thanks
I’m frustrated
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This solves the problem
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Hi Matthew,
Does this only happen when replying to a message marked as a to-do or can it happen to any message?
If you can generate an IMAP log that captures this error that would be very helpful.
http://getsatisfaction.com/postbox/to...
follow those instructions for imap, start up postbox send a message, get the error, quit postbox
save the log file to the side so it doesn't get replaced when you start up postbox again.
then send the log to support@postbox-inc.com with a link to this get satisfaction topic.
Thanks!
-Scott -
Inappropriate?This happens when replying to any message, when sending from a new message. And really frequently it's horrible.
I've currently had to switch to Local Folder storage on an external harddrive because it's just got too frustrating.
I tried doing the log file thing but I got the error
NSPR_LOG_FILE is not recognised as an internal or external command operable program or batch file.
I’m indifferent
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This solves the problem
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hi matthew,
from a vista terminal window
set NSPR_LOG_FILE=%HOMEDRIVE%%HOMEPATH%\Desktop\postboxlog.txt
makes you get that error?
how about something more precise like another folder you have write access too
set NSPR_LOG_FILE=c:\temp\postboxlog.txt
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