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inbox is empty, but thinks it is full--and won't compact

When I try to receive mail, I get a message to the effect that my inbox is full. The message suggests that I delete messages and compact the file. So, I archived all my messages and tried to compact the file, but I continue to get the same message.

My "empty" inbox file exceeds 4gb, so it wouldn't seem that the compacting actually occurred. But other than using the compact file function, I am at a loss as to what else I might do.
 
sad I’m perplexed
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