Postbox Protocol Logging

In order to trouble shoot problems, we may ask you to send us a protocol log to capture the error.
Here's how you can generate a protocol log for Postbox:

Substitute IMAP in the examples below with the protocol in question such as: IMAP, POP3, SMTP, LDAP, IMPORT

And make sure Postbox is

On Windows:
1) Bring up a command prompt: Start / All Programs / Accessories / Command Prompt

2) Type in the following two lines:
set NSPR_LOG_FILE=%HOMEDRIVE%%HOMEPATH%\Desktop\postboxlog.txt
set NSPR_LOG_MODULES=IMAP:5

You would replace IMAP with the protocol name we are asking you for (IMAP, POP3, SMTP, etc.). So SMTP:5 or POP3:5.

3) Then launch postbox from the command prompt by doing:

start postbox

On the Mac:

1) open up a terminal window
2) type in the following two lines:

export NSPR_LOG_FILE=~/Desktop/postboxlog.txt
export NSPR_LOG_MODULES=IMAP:5

You would replace IMAP with the protocol name we are asking you for (IMAP, POP3, SMTP, etc.)

3) Assuming you dragged the Postbox app to your applications folder, type the following into the terminal window:
/Applications/Postbox.app/Contents/MacOS/postbox-bin

Perform the activity that generates the problem, quit postbox and send us the log.