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Comments Not Appearing in Engagement Points
My PostRank account is not capturing comments for Engagement Points purposes. I saw that others have had this problem and I've waited patiently for a few days for PostRank to catch up, but I want to make sure that there's nothing wrong with the configuration of my account. buildingkeystones.com Thanks!
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Hi Gil - Thanks for letting me know. I've kicked off a comment refresh, and will check back in a little while to see if that's worked. If it doesn't, I'll pass it over to the developers to take a closer look. I'll let you know the status of things either way.Comment -
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I’m
thinking positive
Thanks for the quick response Melanie!-
Hi Gil - I am seeing comments now for the posts that have them. When you have a moment take a look and let me know if anything else appears to be missing.
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Hi Melanie - I didn't see the comments get picked up in Activity Stream within Analytics. Do I need to wait a period of time before seeing that in the system?
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Hmm, that's very odd. Can you email me what email address the account is under? melanie@postrank.com
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Moved this issue to email, and comments are appearing, so closing this off.
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