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once i log in, i can't get into my POWNCE.
ok here's the deal:
i am on a mac and have the same problem in both safari & firefox.
if i am not logged in to Pownce i can go to pownce and surf around no problems, i can even go to my own pownce profile page and look around no problems.
i can create a dummy account and then sign in and be fine. no problems.
but as soon as i sign in to my REAL ACCOUNT then i cannot get into my pownce. once i sign in i can view other people's pownce accounts but i CANNOT get into mine.
i get this error in safari:
"Safari can’t open the page “http://pownce.com/djp/”. The error was: “Operation could not be completed. (kCFErrorDomainCFNetwork error 302.)” (kCFErrorDomainCFNetwork:302) Please choose Report Bugs to Apple from the Safari menu, note the error number, and describe what you did before you saw this message."
HELP ME! this is severely annoying.
my awesome pownce account is http://pownce.com/djp
i am on a mac and have the same problem in both safari & firefox.
if i am not logged in to Pownce i can go to pownce and surf around no problems, i can even go to my own pownce profile page and look around no problems.
i can create a dummy account and then sign in and be fine. no problems.
but as soon as i sign in to my REAL ACCOUNT then i cannot get into my pownce. once i sign in i can view other people's pownce accounts but i CANNOT get into mine.
i get this error in safari:
"Safari can’t open the page “http://pownce.com/djp/”. The error was: “Operation could not be completed. (kCFErrorDomainCFNetwork error 302.)” (kCFErrorDomainCFNetwork:302) Please choose Report Bugs to Apple from the Safari menu, note the error number, and describe what you did before you saw this message."
HELP ME! this is severely annoying.
my awesome pownce account is http://pownce.com/djp
I’m frustrated
2
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Inappropriate?Hi,
We have a few odd bugs occurring with a small number of users that we're currently investigating. I will add you to our list to look into and give you an update when we've made progress.
Apologies for this inconvenience! -
Inappropriate?thank you Ariel. i'm still having this issue. it's never been as bad as it is lately. once i sign in, i cannot get in to my account.
looking forward to this being actually fixed. -
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Inappropriate?We're still investigating these issues, so unfortunately I don't currently have a time frame to give. Again, apologies for the inconvenience :(
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Inappropriate?Just a quick update - we're still looking into these isolated issues. In the meantime, if you want to create a new Pownce account, I can transfer your username to it afterwards. Let me know.
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Inappropriate?Ariel are you saying i should forget my account? with all my posts? and my thousands of friends and followers?
is this the first step of you guys telling me you can't fix it?
or if i create a new account will you be able to merge all my stuff with it? or just my username?
I’m still annoyed.
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Inappropriate?No, I am *not* saying that at all. As stated:
"...we're still looking into these isolated issues."
I just thought I would offer this as a temporary thing if you were frustrated about not being able to use Pownce at all. If I moved your username, it would just move the name, not your information. Feel free to decline the offer if it seems like more of a hassle, I just thought I'd offer it as a temporary way to use Pownce as we continue to look into the situation. -
Inappropriate?ok Ariel,
thanks {sincerely} for the offer, but like you said, it seems like more of a hassle. i'll wait out until it's fixed... i have faith that you and the team will fix it soon.
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Inappropriate?interesting note:
i am signing in now using mobile pownce. m.pownce.com - i am able to sign in and get my friend requests. it sorta works like that.... weird
I’m weirded out
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Inappropriate?I too am having this issue, my pownce user name is 'jakemarsh' -
Inappropriate?g'day jake, i feel ya pain.
i thought i could get around it all and use the mobile version of it on the web... but that is a miserable experience.
still waiting for pownce to fix it so i can actually get into my account....
I’m sad
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Inappropriate?also - i can't sign in with the air desktop client. same problem.
I’m thinking this sux
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Inappropriate?We just fixed something that may resolve the error but we need your help in determining this. Can you try accessing the site once more now and let me know if you still receive a 500 (or any other type) error?
Thanks! -
Inappropriate?No I still have the problem Ariel, almost positive it has something to do with writing out the aggregated notes themselves, i can get to any page that is NOT my home page (list of my friend's notes) - i can get to settings, private notes and even friend requests. just not my homepage or any list of notes. my username is 'jakemarsh' if you wanna check it out.
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Inappropriate?well that was weird....
i just tried 5 times and it DID WORK - once.
i tried it in firefox and safari...
so it's sorta starting to work... but not fixed yet!
when it did work it was SSSLLLLOOOOOOOOOOWWWWWWWWW.
real slow.
Safari can’t open the page “http://pownce.com/djp/”. The error was: “Operation could not be completed. (kCFErrorDomainCFNetwork error 302.)” (kCFErrorDomainCFNetwork:302) Please choose Report Bugs to Apple from the Safari menu, note the error number, and describe what you did before you saw this message.
I’m sad
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Inappropriate?Can you try logging in on a different system (e.g. different network/computer)? If not, I would need permission from you to login and test your account. We're wondering if this is potentially a problem w/ the network or computer you're using due to the browser errors you're encountering and the sporadic nature of it. Any additional details help - thanks!
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Inappropriate?Ariel,
I've tried from a TON of different computers, network connections, browsers, etc. Same behavior. You have my FULL permission to login and use my account to test this issue, please by all means, do so and let me know what ya find out :)
- Jake Marsh -
Inappropriate?Ariel - see jake's reply. i have tried different computers, different browsers. i've reset safari, emptied cookies, done it all....
but the pownce air desktop client is now working for me... first time in ages. and i just tried using my pownce account another 4 times and it worked once again!
Ariel you and the team have my full permission to login and test my account, if you need my log in details please email. djp1972 -at- gmail.com
thanks
I’m a little optimistic
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Inappropriate?Eek! Hoping its related to you guys checking stuff out, but now all versions of pownce (mobile, air app and website) are telling me my password is invalid :(
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Inappropriate?Ok - we'll start testing these accounts. This will mean your password changes while we're testing - you should be able to retrieve the testing password by using the "Forgot Your Password" functionality on http://pownce.com/login .
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Inappropriate?Hi Jake and DJ Paine,
The issue seems to be caused by the fact that you're both a fan of an unusually large amount of people (Jake, you're a fan of 11,232 people and friends with 5,955 and DJ Paine, you're a fan of 6,872 people and friends with 2,878 people).
Unfortunately, it's difficult for us to make the site perform for people who are a fan of such a large amount of users.
In order to make your accounts accessible again, you can both login (in which you might encounter the white screen) and then navigate to http://pownce.com/jakemarsh/fan_of and http://pownce.com/djp/fan_of respectively and cancel some of your friend requests. You should also be able to navigate to http://pownce.com/settings to change your password back now.
We're very sorry for this and we hope to be able to accommodate these types of situations in the future. -
Inappropriate?thanks ariel -
few thoughts:
a} jake!! i thought i was fans with a lot of folk!!
b} ariel, how many people can i be a fan of? what is the sweet spot?
c} and when is this going to change? if ever? i like being fans of lots of people!!
I’m unsure
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Inappropriate?ok ariel, is there a way that you guys at pownce HQ can flip a switch and get rid of all the people i am a fan of at once???
cause this is gonna take FOREVER!!!!!!!!!!!!!
I’m frustrated
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Inappropriate?B - This is really a trial and error and it depends on the quantity of notes coming in to your home page more than how many people you follow. I'm *guessing* that following more than 500 people will start to slow the page down.
C - No current timeline on when this will change. We're always working on improving the speed of the site, but this typically requires long-term work.
Apologies for the tediousness of the process! -
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Inappropriate?ok i've just spent 20 minutes cancelling friend requests...
you're a fan of 6,872
6572 people!
it took 20 minutes to do 300 people!!!!
please help!
I’m frustrated
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Inappropriate?i'm interested in how you are going jake!
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Inappropriate?You're friends with 2,864 people, which is still a considerably large amount.
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Inappropriate?Ariel, this is PRECISELY what i meant when i said:
"i got a bad feeling that when i finally get my "fan-of" count down, that you guys will find some other thing that will be your scape goat... hmmmmm"
so now it's the fact that i have too many friends?
sigh.....
I’m totally over this crap
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Inappropriate?Hi,
It's the same issue. As stated previously:
"B - This is really a trial and error and it depends on the quantity of notes coming in to your home page more than how many people you follow. I'm *guessing* that following more than 500 people will start to slow the page down." -
Inappropriate?But I'm a fan of say 6 folks with only a few a fan of myself and I too have issues logging into pownce, white pages... notes failing to send, large uploads failing, extremely slow loading all around (more often than not)
And no its not a connection issue... the rest of the internets functions fine, see... I'm here! =]
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Inappropriate?Exact Same Thing is happening to the profile I have set up for my band, and sadly, we only have like 11 friends (just getting started). So that's not the issue for us.
profile is: http://pownce.com/squeakyrock
can't use the desktop app, safari and firefox on both Windoze and Mac give me the /500 bug error. My bandmates use the profile, they are also locked out. What's weird is that I think I'm actually logged in, I am just unable to see the home page. When I'm using flock, the webpage has the /500 error, but I'm able to post notes using the flock interface. but I can't see the homepage. Basically, i can get in through the back door, but not the front.1 Comment
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This solves the problem
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This 500 error is a different issue that's affecting a few accounts. Our developers are currently investigating the cause. -
Inappropriate?Magically, everything seems to be working today, both profiles, no errors. I'm a happy powncer again.
I’m effing stoked
