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When Can we Expect the Pownce issues to Stop?
When can I expect to see a timeline as to when the pownce issues will be fixed? The pages are still erroring out daily, multiple times a day. There was a reason given, and then a second different reason given after that, but it seems that there isn't much progress. I know a bunch of faithful powncers are trying to hold out until this is fixed, but at the rare times when pownce doesn't error out I find myself reading friends post saying they are too sick of it to continue. My pownce friends are dropping like flies.
I think all of us faithful powncers are sick of pownce beating around the bush and want a few questions answered. They are as followed.
1. We would like a timeline stating when the outages will stop. How long do we have to wait for this error to get taken care of.
2. When can we expect better communication. I see pownce has been working on it, but still things remain the same with no end in sight.
3. For Pro users, will suppliment them for the month or two that pownce has been unstable.
4. When can we expect to see timelines for new features that would make those who are now put off about buying a pro account, want to buy one?
Please no beating around the bush. Answers these honestly and upfront. If you don't have a plan of attack please just state it.
I think all of us faithful powncers are sick of pownce beating around the bush and want a few questions answered. They are as followed.
1. We would like a timeline stating when the outages will stop. How long do we have to wait for this error to get taken care of.
2. When can we expect better communication. I see pownce has been working on it, but still things remain the same with no end in sight.
3. For Pro users, will suppliment them for the month or two that pownce has been unstable.
4. When can we expect to see timelines for new features that would make those who are now put off about buying a pro account, want to buy one?
Please no beating around the bush. Answers these honestly and upfront. If you don't have a plan of attack please just state it.
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Hi everyone. I totally hear your frustration. It's been a very stressful time for us trying to deal with these performance issues and I'm afraid the honest answer is that we can't give you a specific time when they'll be fixed. Right now, improving performance is top priority for us, which is a vague answer but an honest one. I'll try to address the questions in the parent post directly:
1. We would like a timeline stating when the outages will stop. How long do we have to wait for this error to get taken care of?
A1) If I could give you an accurate timeline, I'd give you one. However, it'd be disingenuous for me to give you one right now. We're tackling performance from several different angles (database, expensive queries, managing the API, etc) and trying to hit the most effective ones first. However, we've got a small team and some of the issues take longer than others. This won't be fixed overnight, as you've seen. We're trying to do a mixture of short-timeframe fixes that have some effect in tandem with longer-timeframe fixes that will have better effects over the long term. Yeah, I know that's kind of vague, but I don't think it'll be terribly constructive to go into each and every thing we're doing to handle performance.
2. When can we expect better communication. I see pownce has been working on it, but still things remain the same with no end in sight.
A2) Yes, we've been a bit behind on the communication. It's difficult to know what to say when we can't give you concrete answers to your concerns and questions. The best we've done so far is to lament the problems and try to explain that we share your frustrations - and we really do. We really are working on it and we really do take this seriously, but we don't want to give you more substantive answers unless we know we can back them up. At the moment, I can promise you that we're working hard on performance and we'll let you know more when we can give you a real answer that'll mean something to you.
3. For Pro users, will suppliment them for the month or two that pownce has been unstable.
3A) We'll definitely make sure we treat our community right. This is a pretty good idea that we'll discuss as a team. We really do appreciate everyones' patience and we'll do our best to reflect that in real ways.
4. When can we expect to see timelines for new features that would make those who are now put off about buying a pro account, want to buy one?
4A) At the moment, performance is our top priority, not creating 'pro' features. When we shift our focus back to feature development, we'll try to let you know about future plans for pros... however, I think $20 is still pretty good considering the benefits you receive, especially the much larger file size limits we've implemented -- when the site is working as it should!
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Inappropriate?I agree with skoolie. It's hard to get into this because I like the pownce folks but the performance issues and constant errors/white screens have gone on for a long time. This gets exasperated by the lack of communication from the pownce team in addition to reading about pownce team members hitting up all the fabulous conferences and cup cake camps while the rest of us languish refreshing our browsers hoping our posts will work.
Not for nothing but we need to see some action here or at least a time table for expected upgrades or code fixes. Us Pro users deserver that much at least.
I’m frustrated
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Inappropriate?I worry that people will start leaving for services that are more reliable, which is a shame because there is a good community on Pownce. I'll be the glad to celebrate Pownce's stability with paying for a "Pro" account but until then, I'm holding out to see how things shake out.
I echo Libby's concerns.
I’m frustrated
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Inappropriate?Yep,i echo everyone's complaint here.I've been experiencing major suckage in service for a couple of weeks now.Pownce has potential,i love all the features...when they work :(
I’m frustrated
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Inappropriate?I also agree with all the above statements. I want to keep using and promoting Pownce, but at this rate it's not looking good.
I’m sad, anxious, confused and frustrated!
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Inappropriate?Hi everyone. I totally hear your frustration. It's been a very stressful time for us trying to deal with these performance issues and I'm afraid the honest answer is that we can't give you a specific time when they'll be fixed. Right now, improving performance is top priority for us, which is a vague answer but an honest one. I'll try to address the questions in the parent post directly:
1. We would like a timeline stating when the outages will stop. How long do we have to wait for this error to get taken care of?
A1) If I could give you an accurate timeline, I'd give you one. However, it'd be disingenuous for me to give you one right now. We're tackling performance from several different angles (database, expensive queries, managing the API, etc) and trying to hit the most effective ones first. However, we've got a small team and some of the issues take longer than others. This won't be fixed overnight, as you've seen. We're trying to do a mixture of short-timeframe fixes that have some effect in tandem with longer-timeframe fixes that will have better effects over the long term. Yeah, I know that's kind of vague, but I don't think it'll be terribly constructive to go into each and every thing we're doing to handle performance.
2. When can we expect better communication. I see pownce has been working on it, but still things remain the same with no end in sight.
A2) Yes, we've been a bit behind on the communication. It's difficult to know what to say when we can't give you concrete answers to your concerns and questions. The best we've done so far is to lament the problems and try to explain that we share your frustrations - and we really do. We really are working on it and we really do take this seriously, but we don't want to give you more substantive answers unless we know we can back them up. At the moment, I can promise you that we're working hard on performance and we'll let you know more when we can give you a real answer that'll mean something to you.
3. For Pro users, will suppliment them for the month or two that pownce has been unstable.
3A) We'll definitely make sure we treat our community right. This is a pretty good idea that we'll discuss as a team. We really do appreciate everyones' patience and we'll do our best to reflect that in real ways.
4. When can we expect to see timelines for new features that would make those who are now put off about buying a pro account, want to buy one?
4A) At the moment, performance is our top priority, not creating 'pro' features. When we shift our focus back to feature development, we'll try to let you know about future plans for pros... however, I think $20 is still pretty good considering the benefits you receive, especially the much larger file size limits we've implemented -- when the site is working as it should!
The company and 2 other people say
this answers the question
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This answers the question
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Thank you for your honest and direct answer. It is much appreciated. -
Thanks for the response, Daniel.
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Thank you Daniel for you response ;)
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Thank you!
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Thanks a bunch Burka for the honest answer, even if you can't directly confirm everything.
