People everywhere are coming around to the power of conversation. Check out what we've been saying, what people are saying about us and what events we'll be attending (we like conversations that don't require a keyboard too).
November 29, 2011
"Get Satisfaction, the San Francisco-based builder of freemium online customer support communities, has one of those longest-overnight-success-ever stories. Founded in 2007 by Thor Muller, Amy Muller, and Lane Becker, the company has had at least a couple of brushes with death on its way to finding thousands of customers and $21 million in venture capital. The way it escaped from the first one says a lot about how the company works today."
November 14, 2011
"Receiving fedback from customers, clients and partners is absolutely vital to the life of a any business. Businesses who don't listen will meet needs that don't exist and businesses who do that don't last very long.... In today's online business world, you must be able to receive feedback from many communications equipped platforms."
November 14, 2011
" This is the first round of the CRM Watchlist for 2012 - an assessment of the companies that I find important that will end in January 2012 with the announcement of the winners of a place in the CRM Watchlist for this year."
November 11, 2011
"The service got an HTML5 mobile makeover this week. Businesses with paid plans now have a mobile Get Satisfaction presence for customers who use an iPhone or iPod touch."
November 11, 2011
"Get Satisfaction for Mobile comes as the company is fielding more mobile demand than ever. The number of mobile visitors to Get Satisfaction communities has more than quadrupled over the past year."
November 11, 2011
" According to GetSatisfaction's internal metrics, over 25% of the company's users access its online communities via search engine referrals. Over the past year, the traffic from mobile devices has nearly doubled, up from 8% to 15% of total visits... The new Web app will provide an immediate advantage to mobile app makers, who can now link to their GetSatisfaction page from within their app in order to provide customer support. "
November 7, 2011
"The Americas contest was particularly hard fought with Get Satisfaction edging out two of the three other contestants. Edging out was the operant phrase. It was a tough race and there were differences of opinion between the judges and the popular vote."
November 7, 2011
"Wendy Lea, CEO of Get Satisfaction, also expressed her admiration for the other CRM Idol competitors. 'Winning is wonderful, and we are greatly honored, but at the end of the day, we all need to succeed. Paul Greenberg and his team did a very important thing for new companies by shining a light on the technology and systems that are available to companies. He and other folks know the CRM market is a real deal.'"
October 28, 2011
"Get Satisfaction, an online community platform that builds strong relationships between companies and their customers, today announced multi-language support enabling businesses everywhere to "love their customers" in their native language. Get Satisfaction communities are now available in English, Spanish, French, German, Dutch, Swedish, Portuguese and Italian."
November 1, 2011
"With Atlassian OnDemand, customers can easily choose solutions... and integrate them with third-party applications — such as such as Google Apps, Zendesk, Salesforce.com, uTest and Get Satisfaction — to add additional power, features, and versatility to their project environments. The solution offers free maintenance and upgrades of all its applications."
November 1, 2011
"As more customers seek you out on Facebook, you may find it difficult to respond to all comments quickly, and you might also start missing comments as they roll off the Wall on a busy Facebook Business Page. When your Facebook Page gets too busy for manual moderation, then it might be the right time to invest and have a custom Facebook application developed to help you with Facebook customer service. provides moderation tools and customer feedback widgets to help you build your Facebook customer community."
September 27, 2011
"As more customers seek you out on Facebook, you may find it difficult to respond to all comments quickly, and you might also start missing comments as they roll off the Wall on a busy Facebook Business Page. When your Facebook Page gets too busy for manual moderation, then it might be the right time to invest and have a custom Facebook application developed to help you with Facebook customer service. provides moderation tools and customer feedback widgets to help you build your Facebook customer community."
October 19, 2011
"The discussion continues about the October 31 removal of Facebook’s discussion tab, and online community tool Get Satisfaction became the latest third party to offer an alternative. Get Satisfaction also urges page managers to back up their current discussion content for future reference. The company counts Walmart, Pampers, and Adobe among its users."
October 19, 2011
"When you’re receiving five or ten support emails a day, which is typical for a small startup’s app, handling the workload requires little more than setting up a Gmail filter. But as the volume increases, you’ll need to turn to popular options [like] Get Satisfaction."
August 12, 2011
"Get Satisfaction can give your customers (and prospects) a place to discuss your product around the clock. This is a big benefit for a startup that wants to answer questions rapidly and engage with its user community, but that perhaps doesn’t have the resources for a 24/7 call center."
August 3, 2011
"What separates Get Satisfaction from competitors is the fact that all interactions happen in an open environment and are all easily searchable by Google... The company provides value for its enterprise clients is through a direct data line to CRM services like Salesforce and Assistly, allowing brands to take actionable steps on the data unearthed by customer discussion, reducing research and support costs."
August 3, 2011
"The San Francisco-based company plans to spend the money on translations and other product development, as well as acquisitions, said CEO Wendy Lea. Lea said she's hoping for $10 million in revenue this year, up from $2 million last year."
August 3, 2011
"Deciding to take on a $10 million round was a big deal for Lea, who labels herself as an "old-fashioned" executive. 'I've bootstrapped a business in the past, and I'm very wary of taking other people's money,' she said. 'I was very cautious and frugal, and we made amazing progress on the first $10 million.' ... InterWest's Bruce Cleveland and Lea had previously worked together at Siebel Systems. 'When we decided it was go time, I was very keen to go to Bruce and say, 'OK here's the story.' I sensed deeply that he would get it,' Lea said. 'He moved us along very quickly, and the money is now in the bank.'"
August 3, 2011
"As a Get Satisfaction spokesperson noted to VentureBeat, Lea, hired in 2009, 'has experience on all sides of the industry: CEO, investor, mentor, board member many times over.' And as a co-founder at a company that was later acquired for $250 million, Lea is in a position to patiently lead Get Satisfaction toward a lucrative exit farther down the line. "This isn't the time to search for an exit,' Lea told VentureBeat. 'We are just scratching the surface of what social can do in terms of delivering real, measurable value across work functions and industries. We're witnessing the transition from 'shiny tech toy' to actual business solution.'"
August 3, 2011
"Get Satisfaction can pull customer conversations from these community sites as well as the company's Facebook page. Get Satisfaction's widget can be installed on a company's Facebook page so that customers do not have to leave Facebook to ask a question. The content can then be pulled in to internal systems to support product development, customer support, or marketing. 'We tag that unstructured data and pull it through our API to a company's internal systems,' Lea says. 'The idea is that companies can reach customers where ever they are online and respond quickly.'"
June 24, 2011
"We spoke with Wendy Lea, Get Satisfaction's CEO, about the new app and some of the new features that it will offer brands and communities.The new app allows for better integration between a post on the Facebook Wall and the existing Get Satisfaction Community. In short, Lea tells us, the system is designed so that information collected or generated on Facebook "can be turned into actionable content." The actionable part is key."
June 24, 2011
"The updated Facebook app will collect and organize all the social knowledge (questions, feedback, concerns, and praise) found on the Facebook into a company's Get Satisfaction web based community. So why is this a big deal? It helps companies transform Facebook Fan page requests into actionable information within the Get Satisfaction community. And the fact is that some support agents would rather not conduct these conversations on Facebook itself, but rather within the support community. Get Satisfaction CEO Wendy Lea says that this was one of the top requests from customers."
June 23, 2011
"All businesses thrive on feedback, but some are more distant from the direct experience and input of their customers. And according to Thor Muller, co-founder and CTO of Get Satisfaction, "these are the companies that find it absolutely critical to have a steady stream of feedback."Muller's company offers a platform for creating customer communities on the Web, on Facebook, via mobile devices and within widgets that can be embedded anywhere. Small businesses can use Get Satisfaction to connect openly with their customers to provide Q&A, peer-to-peer problem solving and feedback."
June 8, 2011
"Social technologies make customer service more fulfilling while scaling more efficiently than traditional technologies, makes customer advocacy for brand promotion and online retail feasible, and engages customers at an individual level which results in better products and services."
April 20, 2011
"The NCWIT Entrepreneurial Alliance helps growing tech companies plug into the movement to increase women's participation in tech creator roles," said Lucy Sanders, NCWIT CEO and Co-Founder. "NCWIT will work with the Startup America Partnership on the national level to make sure that technical startups receive the resources they need to successfully recruit, retain, and advance women in a way that enhances innovation and business."
April 19, 2011
"TechSmith's Snagit screen capture software has been available to PC users for twenty years, so the desire to answer users' top request—Snagit for the Mac platform—required an open dialogue to make Snagit on the Mac worth the wait. So TechSmith launched a crowdsourcing initiative on a Get Satisfaction community site to seek ideas and feedback, producing 450,000 participants and $500,000 in research cost savings."
March 14, 2011
"In the past year, our customer base has grown threefold and our order volume has gone up by 500 percent. But thanks to Assistly combined with Get Satisfaction, the support team receives fewer support tickets than they did a year ago."
March 4, 2011
"'You have experts who have knowledge, and you have connectors who may not have all the answers but ... they're really good at connecting a question to an answer. And you might have a copy editor who can improve the title of a question so that other people can discover it. If you have a crap product and you add game mechanics thinking that's going to increase your engagement,' warns [Get Satisfaction co-founder Thor] Muller, 'that's the equivalent of polishing a turd.'"
March 2, 2011
"Over the past three years, dozens of people had contacted an advocacy website called Get Satisfaction with nearly identical tales about DecorMyEyes: a purchase gone wrong, followed by phone calls, emails and threats, sometimes lasting for months or years. Occasionally, the owner gave his name as Stanley Bolds, but the consensus at Get Satisfaction was he and Tony Russo were the same person. Others dug a little deeper and decided that both names were fictitious and the company was owned and run by a man named Vitaly Borker."
February 27, 2011
"Having been an entrepreneur myself, owned my own business, started & founded my own business with 4 other partners. In that case though we were bootstrapped, we didn't use outside capital. It was a services business & we basically took mortgages out on our house, that's how we did it. Because of the services component the need for capital was different. It wasn't less, it was just different. We built a business from zero to $50million in about 6 to 7 years & we only had a line of credit."
February 24, 2011
"Q: How did you market your startup initially? What advice do you have for other early stage startups? A: First and foremost, you need a good story. Early on, we had a provocative position: 'Your company doesn't own its customer service.' That statement resonated with a lot of people and that's how we were able to get press"
February 8, 2011
"Among the better [examples] was Mighty Leaf Tea, a company known for having fanatical loyalists. Including a customer support tab on its Facebook page, Mighty Leaf offers its fans a chance to ask questions, share an idea, report a problem and give praise. (By the way, its Support tab is powered by Get Satisfaction's Facebook app.)"
December 30, 2010
"For Wendy Lea, CEO of social-media agency Get Satisfaction, it's less about raw numbers and more about what they're doing on the pages of, say, Pampers or Tide. 'The first thing is to get those fans talking to each other,' Ms. Lea said. 'It doesn't have to be [about] the product. If I'm a marketer, I'm looking for strategies for fans to stay connected, and those strategies are content-oriented.'"
December 24, 2010
"This visually amazing site is like a forum but with much needed structure. Get Satisfaction uses four functions that are consumer oriented to provide businesses with feedback and quality to their consumers. The Get Satisfaction Platform unifies conversations across various social sites. It also has the ability to integrate with systems you are currently using, whether it is CRM, HelpDesk or Social Media Tools.'"
November 26, 2010
"I was on the phone with a woman from the fraud department, and it was amazing — she just didn't care. I asked if they had a recording of the call I'd supposedly made. She said no. When I explained the whole story, she said: 'Listen, this isn't our problem. This has nothing to do with us.'" By then, Ms. Rodriguez had learned a lot more about DecorMyEyes on Get Satisfaction, an advocacy Web site where consumers vent en masse.
November 22, 2010
How Thor Muller and the gang at Get Satisfaction have helped thousands of companies and millions of consumers transform the fundamental notions of customer service.
October 21, 2010
Just two years ago, according to Thor Muller, founder of Get Satisfaction, which helps companies set up and manage social forums, companies were largely ignoring social media. Since then, he says, there has been something of an arms race to embrace social media as an opportunity. They now see it not just as low-cost marketing opportunity through word-of-mouth, but also as a way to demonstrate their customer centricity, putting customers first.
October 21, 2010
Recently I had the opportunity to catch up with Wendy Lea, the chief executive officer of Get Satisfaction. Lea and I last chatted 18 months ago when she had just taken the reins at the customer community company. A year and a half later, Lea shared with me what’s changed at GetSat, her views of social CRM, and how Facebook has impacted its business model
January 10, 2009
Not long ago, when it came time to choose a technology platform for his web startup, Lane Becker faced a hard-nosed, practical decision. He knew that when you're launching a business there are many variables to consider.
April 25, 2008
Can online networking deliver us from the evil of bad customer service? Thor Muller is betting that "people-powered customer service" will trump outsourcing and the impersonal call center.
Febrary 28, 2008
A San Francisco start-up called Get Satisfaction is the latest online ombudsman to try to mediate customer service complaints. Get Satisfaction allows people to post feedback about their experiences with any company they choose.
Mar 11 - 15, 2011
May 25 - 27, 2011
Aug 30 - Sep 1, 2011
Feb 23, 2011 10:00AM PT
Mar 16, 2011 10:00AM PT
August 3, 2011
Get Satisfaction today announced that it has raised a $10 million Series B round of funding led by InterWest Partners. The latest capital infusion brings Get Satisfaction's total funding to date to approximately $21 million. Get Satisfaction will use the funds to expand its vision as the standard social business platform for companies to engage with their customers. Specifically, Get Satisfaction will invest heavily in product innovation, distribution partnerships and the localization of its platform for global use.
June 24, 2011
Get Satisfaction, the leading provider of social business software, launched a new version of its popular "Get Satisfaction for Facebook" application today. Get Satisfaction for Facebook is used by more than 600 companies (Pampers, Flipboard, Gilt Groupe) to build strong relationships with their customers, solve problems, give a voice to customer champions and drive better business. Get Satisfaction was the industry's first social support application designed for Facebook Fan Pages.
January 18, 2011
Get Satisfaction, a leader in Social CRM, is proud to announce record sales growth for 2010. Highlights for the past twelve monthsinclude strong freemium and enterprise account growth, key partnership additions, anew equity funding round, an expanded management team, and considerable industryanalyst recognition.
Nov 4, 2010
Led by Azure Capital Partners, funding will help Get Satisfaction capitalize on growing momentum and continue its mission to build online communities that create meaningful conversations between companies and their customers.
Oct 28, 2010
Customer community platform Get Satisfaction helps Canadian financial services firm Mogo build community and increase brand awareness.
Sep 14, 2010
Led by Azure Capital Partners, funding will help Get Satisfaction capitalize on growing momentum and continue its mission to build online communities that create meaningful conversations between companies and their customers.
Mar 10, 2010
Get Satisfaction connects the Social Web and CRM by uniting customers and brands, leveraging Facebook to bring valuable consumer content, knowledge, and insight into the business.
Mar 9, 2010
Get Satisfaction Leverages Google Apps to Help Employees Collaborate Around Customer Community Conversations.
Feb 23, 2010
Integration With GetSatisfaction.com Expands Customer Access to Product Team, Enhances Personal Service.
Jan 8, 2010
Companies can now integrate social communities on Get Satisfaction with Service Cloud 2 via salesforce.com's AppExchange to provide superior customer service and join customer conversations everywhere they take place.