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Press & Events

People everywhere are coming around to the power of conversation. Check out what we've been saying, what people are saying about us and what events we'll be attending (we like conversations that don't require a keyboard too).

Get Satisfaction In the Media

  1. TMCNet logo

    Get Satisfaction Works To Make Customer Support Less Robotic - And More Strategic

    November 29, 2011

    "Get Satisfaction, the San Francisco-based builder of freemium online customer support communities, has one of those longest-overnight-success-ever stories. Founded in 2007 by Thor Muller, Amy Muller, and Lane Becker, the company has had at least a couple of brushes with death on its way to finding thousands of customers and $21 million in venture capital. The way it escaped from the first one says a lot about how the company works today."

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  2. Destination CRM logo

    10 Ways To Increase Feedback Via Your Business Blog

    November 14, 2011

    "Receiving fedback from customers, clients and partners is absolutely vital to the life of a any business. Businesses who don't listen will meet needs that don't exist and businesses who do that don't last very long.... In today's online business world, you must be able to receive feedback from many communications equipped platforms."

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  3. MarketWatch logo

    CRM Watchlist 2012: The Preseason is Underway

    November 14, 2011

    " This is the first round of the CRM Watchlist for 2012 - an assessment of the companies that I find important that will end in January 2012 with the announcement of the winners of a place in the CRM Watchlist for this year."

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  4. ZDNet logo

    Get Satisfaction Now iPhone Friendly for Companies with Paid Plans

    November 11, 2011

    "The service got an HTML5 mobile makeover this week. Businesses with paid plans now have a mobile Get Satisfaction presence for customers who use an iPhone or iPod touch."

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  5. ZDNet logo

    Get Satisfaction goes mobile with HTML5-based web app

    November 11, 2011

    "Get Satisfaction for Mobile comes as the company is fielding more mobile demand than ever. The number of mobile visitors to Get Satisfaction communities has more than quadrupled over the past year."

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  6. ZDNet logo

    GetSatisfaction Joins HTML5 Bandwagon With New Mobile Web App

    November 11, 2011

    " According to GetSatisfaction's internal metrics, over 25% of the company's users access its online communities via search engine referrals. Over the past year, the traffic from mobile devices has nearly doubled, up from 8% to 15% of total visits... The new Web app will provide an immediate advantage to mobile app makers, who can now link to their GetSatisfaction page from within their app in order to provide customer support. "

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  7. ZDNet logo

    CRM Idol 2011 Declares Its Winners and...Guess Who Voted?

    November 7, 2011

    "The Americas contest was particularly hard fought with Get Satisfaction edging out two of the three other contestants. Edging out was the operant phrase. It was a tough race and there were differences of opinion between the judges and the popular vote."

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  8. Destination CRM logo

    Meet the CRM Idol Winners

    November 7, 2011

    "Wendy Lea, CEO of Get Satisfaction, also expressed her admiration for the other CRM Idol competitors. 'Winning is wonderful, and we are greatly honored, but at the end of the day, we all need to succeed. Paul Greenberg and his team did a very important thing for new companies by shining a light on the technology and systems that are available to companies. He and other folks know the CRM market is a real deal.'"

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  9. MarketWatch logo

    Get Satisfaction Expands Language Support to Power Global Communities

    October 28, 2011

    "Get Satisfaction, an online community platform that builds strong relationships between companies and their customers, today announced multi-language support enabling businesses everywhere to "love their customers" in their native language. Get Satisfaction communities are now available in English, Spanish, French, German, Dutch, Swedish, Portuguese and Italian."

    Read More

  10. TMCNet logo

    Atlassian Launches New SaaS Solution

    November 1, 2011

    "With Atlassian OnDemand, customers can easily choose solutions... and integrate them with third-party applications — such as such as Google Apps, Zendesk, Salesforce.com, uTest and Get Satisfaction — to add additional power, features, and versatility to their project environments. The solution offers free maintenance and upgrades of all its applications."

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  11. Internet.com logo

    7 Tips to Manage Customer Service on Facebook

    November 1, 2011

    "As more customers seek you out on Facebook, you may find it difficult to respond to all comments quickly, and you might also start missing comments as they roll off the Wall on a busy Facebook Business Page. When your Facebook Page gets too busy for manual moderation, then it might be the right time to invest and have a custom Facebook application developed to help you with Facebook customer service. provides moderation tools and customer feedback widgets to help you build your Facebook customer community."

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  12. VentureBeat logo

    Myopic Entrepreneurs Need to "Think Big," Get Satisfaction CEO Says

    September 27, 2011

    "As more customers seek you out on Facebook, you may find it difficult to respond to all comments quickly, and you might also start missing comments as they roll off the Wall on a busy Facebook Business Page. When your Facebook Page gets too busy for manual moderation, then it might be the right time to invest and have a custom Facebook application developed to help you with Facebook customer service. provides moderation tools and customer feedback widgets to help you build your Facebook customer community."

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  13. AllFacebook logo

    A Second Replacement For Facebook’s Discussion Tab

    October 19, 2011

    "The discussion continues about the October 31 removal of Facebook’s discussion tab, and online community tool Get Satisfaction became the latest third party to offer an alternative. Get Satisfaction also urges page managers to back up their current discussion content for future reference. The company counts Walmart, Pampers, and Adobe among its users."

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  14. Mashable logo

    How to Communicate With Users When Your App or Site Crashes

    October 19, 2011

    "When you’re receiving five or ten support emails a day, which is typical for a small startup’s app, handling the workload requires little more than setting up a Gmail filter. But as the volume increases, you’ll need to turn to popular options [like] Get Satisfaction."

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  15. Mashable logo

    5 Web Tools to Enhance Your Online Sales Strategy

    August 12, 2011

    "Get Satisfaction can give your customers (and prospects) a place to discuss your product around the clock. This is a big benefit for a startup that wants to answer questions rapidly and engage with its user community, but that perhaps doesn’t have the resources for a 24/7 call center."

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  16. TechCrunch logo

    Get Satisfaction Gets $10 Million To Grow Its Community Support Network

    August 3, 2011

    "What separates Get Satisfaction from competitors is the fact that all interactions happen in an open environment and are all easily searchable by Google... The company provides value for its enterprise clients is through a direct data line to CRM services like Salesforce and Assistly, allowing brands to take actionable steps on the data unearthed by customer discussion, reducing research and support costs."

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  17. AllThingsD logo

    Get Satisfaction Puts $10 Million in the Bank

    August 3, 2011

    "The San Francisco-based company plans to spend the money on translations and other product development, as well as acquisitions, said CEO Wendy Lea. Lea said she's hoping for $10 million in revenue this year, up from $2 million last year."

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  18. GigaOM logo

    Get Satisfaction Gives Customer Service on Facebook an Upgrade

    August 3, 2011

    "Deciding to take on a $10 million round was a big deal for Lea, who labels herself as an "old-fashioned" executive. 'I've bootstrapped a business in the past, and I'm very wary of taking other people's money,' she said. 'I was very cautious and frugal, and we made amazing progress on the first $10 million.' ... InterWest's Bruce Cleveland and Lea had previously worked together at Siebel Systems. 'When we decided it was go time, I was very keen to go to Bruce and say, 'OK here's the story.' I sensed deeply that he would get it,' Lea said. 'He moved us along very quickly, and the money is now in the bank.'"

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  19. VentureBeat logo

    Get Satisfaction Gives Customer Service on Facebook an Upgrade

    August 3, 2011

    "As a Get Satisfaction spokesperson noted to VentureBeat, Lea, hired in 2009, 'has experience on all sides of the industry: CEO, investor, mentor, board member many times over.' And as a co-founder at a company that was later acquired for $250 million, Lea is in a position to patiently lead Get Satisfaction toward a lucrative exit farther down the line. "This isn't the time to search for an exit,' Lea told VentureBeat. 'We are just scratching the surface of what social can do in terms of delivering real, measurable value across work functions and industries. We're witnessing the transition from 'shiny tech toy' to actual business solution.'"

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  20. Forbes.com logo

    Get Satisfaction Nabs $10 Million For Customer Service

    August 3, 2011

    "Get Satisfaction can pull customer conversations from these community sites as well as the company's Facebook page. Get Satisfaction's widget can be installed on a company's Facebook page so that customers do not have to leave Facebook to ask a question. The content can then be pulled in to internal systems to support product development, customer support, or marketing. 'We tag that unstructured data and pull it through our API to a company's internal systems,' Lea says. 'The idea is that companies can reach customers where ever they are online and respond quickly.'"

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  21. Mashable logo

    Get Satisfaction Gives Customer Service on Facebook an Upgrade

    June 24, 2011

    "We spoke with Wendy Lea, Get Satisfaction's CEO, about the new app and some of the new features that it will offer brands and communities.The new app allows for better integration between a post on the Facebook Wall and the existing Get Satisfaction Community. In short, Lea tells us, the system is designed so that information collected or generated on Facebook "can be turned into actionable content." The actionable part is key."

    Read More

  22. TechCrunch logo

    Get Satisfaction Upgrades Social Customer Support Forum On Facebook

    June 24, 2011

    "The updated Facebook app will collect and organize all the social knowledge (questions, feedback, concerns, and praise) found on the Facebook into a company's Get Satisfaction web based community. So why is this a big deal? It helps companies transform Facebook Fan page requests into actionable information within the Get Satisfaction community. And the fact is that some support agents would rather not conduct these conversations on Facebook itself, but rather within the support community. Get Satisfaction CEO Wendy Lea says that this was one of the top requests from customers."

    Read More

  23. AmEx OPEN Logo

    4 Simple Ways To Get Customer Feedback Online

    June 23, 2011

    "All businesses thrive on feedback, but some are more distant from the direct experience and input of their customers. And according to Thor Muller, co-founder and CTO of Get Satisfaction, "these are the companies that find it absolutely critical to have a steady stream of feedback."Muller's company offers a platform for creating customer communities on the Web, on Facebook, via mobile devices and within widgets that can be embedded anywhere. Small businesses can use Get Satisfaction to connect openly with their customers to provide Q&A, peer-to-peer problem solving and feedback."

    Read More

  24. Forbes.com Logo

    Executive Profiles of Disruptive Tech Leaders In Social Business: Wendy Lea

    June 8, 2011

    "Social technologies make customer service more fulfilling while scaling more efficiently than traditional technologies, makes customer advocacy for brand promotion and online retail feasible, and engages customers at an individual level which results in better products and services."

    Read More

  25. Bradenton Herald logo

    NCWIT Entrepreneurial Alliance Joins the White House Startup America Partnership

    April 20, 2011

    "The NCWIT Entrepreneurial Alliance helps growing tech companies plug into the movement to increase women's participation in tech creator roles," said Lucy Sanders, NCWIT CEO and Co-Founder. "NCWIT will work with the Startup America Partnership on the national level to make sure that technical startups receive the resources they need to successfully recruit, retain, and advance women in a way that enhances innovation and business."

    Read More

  26. BusinessWire logo

    TechSmith Saves 500000 Crowdsourcing Snagit Mac Development

    April 19, 2011

    "TechSmith's Snagit screen capture software has been available to PC users for twenty years, so the desire to answer users' top request—Snagit for the Mac platform—required an open dialogue to make Snagit on the Mac worth the wait. So TechSmith launched a crowdsourcing initiative on a Get Satisfaction community site to seek ideas and feedback, producing 450,000 participants and $500,000 in research cost savings."

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  27. TMC.net

    All-in-One Customer Service from Assistly and Get Satisfaction

    March 14, 2011

    "In the past year, our customer base has grown threefold and our order volume has gone up by 500 percent. But thanks to Assistly combined with Get Satisfaction, the support team receives fewer support tickets than they did a year ago."

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  28. Austin Chronicle

    Gaming the System: Applying the mechanics of play to the everyday

    March 4, 2011

    "'You have experts who have knowledge, and you have connectors who may not have all the answers but ... they're really good at connecting a question to an answer. And you might have a copy editor who can improve the title of a question so that other people can discover it. If you have a crap product and you add game mechanics thinking that's going to increase your engagement,' warns [Get Satisfaction co-founder Thor] Muller, 'that's the equivalent of polishing a turd.'"

    Read More

  29. Marie Claire

    The Rise of Cyber Crime

    March 2, 2011

    "Over the past three years, dozens of people had contacted an advocacy website called Get Satisfaction with nearly identical tales about DecorMyEyes: a purchase gone wrong, followed by phone calls, emails and threats, sometimes lasting for months or years. Occasionally, the owner gave his name as Stanley Bolds, but the consensus at Get Satisfaction was he and Tony Russo were the same person. Others dug a little deeper and decided that both names were fictitious and the company was owned and run by a man named Vitaly Borker."

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  30. EZebis

    Wendy Lea, CEO Get Satisfaction, Challenges with Venture Funding

    February 27, 2011

    "Having been an entrepreneur myself, owned my own business, started & founded my own business with 4 other partners. In that case though we were bootstrapped, we didn't use outside capital. It was a services business & we basically took mortgages out on our house, that's how we did it. Because of the services component the need for capital was different. It wasn't less, it was just different. We built a business from zero to $50million in about 6 to 7 years & we only had a line of credit."

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  31. The Startup Foundry

    Get Satisfaction Tells The Startup Foundry Why Their Commitment is to be a Good Citizen

    February 24, 2011

    "Q: How did you market your startup initially? What advice do you have for other early stage startups? A: First and foremost, you need a good story. Early on, we had a provocative position: 'Your company doesn't own its customer service.' That statement resonated with a lot of people and that's how we were able to get press"

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  32. Mediapost

    Hey Facebook, It's Time for the LOVE Button

    February 8, 2011

    "Among the better [examples] was Mighty Leaf Tea, a company known for having fanatical loyalists. Including a customer support tab on its Facebook page, Mighty Leaf offers its fans a chance to ask questions, share an idea, report a problem and give praise. (By the way, its Support tab is powered by Get Satisfaction's Facebook app.)"

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  33. Advertising Age

    It's Time to Stop Collecting Facebook Fans

    December 30, 2010

    "For Wendy Lea, CEO of social-media agency Get Satisfaction, it's less about raw numbers and more about what they're doing on the pages of, say, Pampers or Tide. 'The first thing is to get those fans talking to each other,' Ms. Lea said. 'It doesn't have to be [about] the product. If I'm a marketer, I'm looking for strategies for fans to stay connected, and those strategies are content-oriented.'"

    Read More

  34. Social Blade

    Five Social Media Sites for Businesses that are on the Rise for 2011

    December 24, 2010

    "This visually amazing site is like a forum but with much needed structure. Get Satisfaction uses four functions that are consumer oriented to provide businesses with feedback and quality to their consumers. The Get Satisfaction Platform unifies conversations across various social sites. It also has the ability to integrate with systems you are currently using, whether it is CRM, HelpDesk or Social Media Tools.'"

    Read More

  35. New York Times

    A Bully Finds a Pulpit on the Web

    November 26, 2010

    "I was on the phone with a woman from the fraud department, and it was amazing — she just didn't care. I asked if they had a recording of the call I'd supposedly made. She said no. When I explained the whole story, she said: 'Listen, this isn't our problem. This has nothing to do with us.'" By then, Ms. Rodriguez had learned a lot more about DecorMyEyes on Get Satisfaction, an advocacy Web site where consumers vent en masse.

    Read More

  36. Fast Company

    Is Customer Service the New Marketing?

    November 22, 2010

    How Thor Muller and the gang at Get Satisfaction have helped thousands of companies and millions of consumers transform the fundamental notions of customer service.

    Read More

  37. Financial Times

    Customer service via social networks

    October 21, 2010

    Just two years ago, according to Thor Muller, founder of Get Satisfaction, which helps companies set up and manage social forums, companies were largely ignoring social media. Since then, he says, there has been something of an arms race to embrace social media as an opportunity. They now see it not just as low-cost marketing opportunity through word-of-mouth, but also as a way to demonstrate their customer centricity, putting customers first.

    Read More

  38. Destination CRM Blog

    Catching Up with Wendy Lea, CEO of Get Satisfaction

    October 21, 2010

    Recently I had the opportunity to catch up with Wendy Lea, the chief executive officer of Get Satisfaction. Lea and I last chatted 18 months ago when she had just taken the reins at the customer community company. A year and a half later, Lea shared with me what’s changed at GetSat, her views of social CRM, and how Facebook has impacted its business model

    Read More

  39. Apple Business

    Get Satisfaction. Turning customer service on its head.

    January 10, 2009

    Not long ago, when it came time to choose a technology platform for his web startup, Lane Becker faced a hard-nosed, practical decision. He knew that when you're launching a business there are many variables to consider.

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  40. Fast Company

    Does a New Website Hold the Secret to Great Customer Service?

    April 25, 2008

    Can online networking deliver us from the evil of bad customer service? Thor Muller is betting that "people-powered customer service" will trump outsourcing and the impersonal call center.

    Read More

  41. The New York Times

    On the Internet, Everyone Can Hear You Complain

    Febrary 28, 2008

    A San Francisco start-up called Get Satisfaction is the latest online ombudsman to try to mediate customer service complaints. Get Satisfaction allows people to post feedback about their experiences with any company they choose.

    Read More

Read More Stories

Upcoming Events

  1. SXSW

    Mar 11 - 15, 2011

    Mar 11
  2. WebVisions

    May 25 - 27, 2011

    May 25
  3. Dreamforce 2011

    Aug 30 - Sep 1, 2011

    Aug 30

Upcoming Webinars

  1. Community College: Product Feature Showcase

    Feb 23, 2011 10:00AM PT

    FEB23
  2. Community College: Getting the Most Out of Widgets

    Mar  16, 2011 10:00AM PT

    MAR16

Press Releases

  1. Get Satisfaction Lands $10M in Series B Financing Led by InterWest Partners

    August 3, 2011

    Get Satisfaction today announced that it has raised a $10 million Series B round of funding led by InterWest Partners. The latest capital infusion brings Get Satisfaction's total funding to date to approximately $21 million. Get Satisfaction will use the funds to expand its vision as the standard social business platform for companies to engage with their customers. Specifically, Get Satisfaction will invest heavily in product innovation, distribution partnerships and the localization of its platform for global use.

    Blog Post Press Release

  2. Get Satisfaction Makes Social Customer Support Easy with Updated Facebook App for Fan Pages

    June 24, 2011

    Get Satisfaction, the leading provider of social business software, launched a new version of its popular "Get Satisfaction for Facebook" application today. Get Satisfaction for Facebook is used by more than 600 companies (Pampers, Flipboard, Gilt Groupe) to build strong relationships with their customers, solve problems, give a voice to customer champions and drive better business. Get Satisfaction was the industry's first social support application designed for Facebook Fan Pages.

    Blog Post Press Release

  3. Get Satisfaction Reports Record Growth, Expansion into Salesforce.com and Facebook and a New VP of Sales

    January 18, 2011

    Get Satisfaction, a leader in Social CRM, is proud to announce record sales growth for 2010. Highlights for the past twelve monthsinclude strong freemium and enterprise account growth, key partnership additions, anew equity funding round, an expanded management team, and considerable industryanalyst recognition.

    Blog Post Press Release

  4. Social Commerce Puts Online Retailer Kiddicare at the Top of the Industry

    Nov 4, 2010

    Led by Azure Capital Partners, funding will help Get Satisfaction capitalize on growing momentum and continue its mission to build online communities that create meaningful conversations between companies and their customers.

    Blog Post Press Release

  5. How Mogo Transformed Short-Term Lending with Their Customer Community

    Oct 28, 2010

    Customer community platform Get Satisfaction helps Canadian financial services firm Mogo build community and increase brand awareness.

    Blog Post Press Release

  6. Get Satisfaction Raises $6 Million in Series A Funding

    Sep 14, 2010

    Led by Azure Capital Partners, funding will help Get Satisfaction capitalize on growing momentum and continue its mission to build online communities that create meaningful conversations between companies and their customers.

    Read More  Press Release

  7. Get Satisfaction Social Engagement Hub Transforms Facebook Fan Pages — Creates a Window in the Wall

    Mar 10, 2010

    Get Satisfaction connects the Social Web and CRM by uniting customers and brands, leveraging Facebook to bring valuable consumer content, knowledge, and insight into the business.

    Read More

  8. Google + Get Satisfaction = Social Business for Real Businesses

    Mar 9, 2010

    Get Satisfaction Leverages Google Apps to Help Employees Collaborate Around Customer Community Conversations.

    Read More

  9. Mint.com Users Have a New Way to Get Satisfaction

    Feb 23, 2010

    Integration With GetSatisfaction.com Expands Customer Access to Product Team, Enhances Personal Service.

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  10. Get Satisfaction Joins Salesforce.com's Service Cloud 2 with New Integrated Application Available on the AppExchange

    Jan 8, 2010

    Companies can now integrate social communities on Get Satisfaction with Service Cloud 2 via salesforce.com's AppExchange to provide superior customer service and join customer conversations everywhere they take place.

    Read More