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Help with Scansnap
Please follow these steps if you are having trouble installing your Scansnap scanner.
1. Unplug the scanner and uninstall the Scansnap programs. Many people make the mistake of plugging their scanner in before installing the software. This will cause you trouble!
2. Install the Scansnap software. You will be prompted to restart your computer.
3. A Scansnap icon will appear on your taskbar. (Lower right toolbar)
4. Right click the icon, select 'Help' and 'Online Update'.
5. If an update is available, download and install it. You may be prompted to restart your computer.
6. Plug in your scanner.
7. A new hardware notice will appear and automatically install the Scansnap driver.
8. Configure your Scansnap to your preferences.
There is a comprehensive guide on the training site that suggests the best settings for QCDocs Systems. http://training.qcdocs.com
If you need a little help with the settings take a look at this short video on Scansnap profiles.
http://www.qcdocs.com/videos/scansnap...
1. Unplug the scanner and uninstall the Scansnap programs. Many people make the mistake of plugging their scanner in before installing the software. This will cause you trouble!
2. Install the Scansnap software. You will be prompted to restart your computer.
3. A Scansnap icon will appear on your taskbar. (Lower right toolbar)
4. Right click the icon, select 'Help' and 'Online Update'.
5. If an update is available, download and install it. You may be prompted to restart your computer.
6. Plug in your scanner.
7. A new hardware notice will appear and automatically install the Scansnap driver.
8. Configure your Scansnap to your preferences.
There is a comprehensive guide on the training site that suggests the best settings for QCDocs Systems. http://training.qcdocs.com
If you need a little help with the settings take a look at this short video on Scansnap profiles.
http://www.qcdocs.com/videos/scansnap...
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One client followed these steps and was still not able to use her Scansnap. After calling Fujitsu they have determined that the problem was caused by a missing Windows file. If the above steps don't work for you, please try this:
1. Download http://www.qcdocs.com/download/fujits...
2. Unzip the file
3. Copy the file to C:\windows\system32\spool\drivers\color
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Inappropriate?One client followed these steps and was still not able to use her Scansnap. After calling Fujitsu they have determined that the problem was caused by a missing Windows file. If the above steps don't work for you, please try this:
1. Download http://www.qcdocs.com/download/fujits...
2. Unzip the file
3. Copy the file to C:\windows\system32\spool\drivers\color
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this is one of the best points
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Inappropriate?Hi Jahzel. I have been using ScanSnap S300 for more than a year. Recently I bought latest ScanSnap s1500. I tried to install ScanSnap manager and other bundles in same DVD on same laptop (Win XP Pro 2002 SP3), it gave error, saying "it needs .Net Framework 3", I cancelled the install and downloaded recommended .Net Framework from Microsoft site. restarted laptop and then tried re-installing, there after it keeps giving me error "Installation of ScanSnap Manager Failed, Please uninstall and re-install, Error Code: -1 Message:<blank>". I uninstalled, removed the entry from registry, all possible ways, still same error. I might have tried 20 different ways, no success. I took same CD, installed another computer, this time made sure, .Net is installed before installing. The whole installation went fine. Now the question: I really want to install in my 1st computer, and don't know, how to resolve this weird error. Any help would be a big favour. Thanks</blank>1 Comment Add a comment
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Hi Pradeep, I haven't encountered this problem. Have you tried removing the Scansnap files in safe mode? -
Inappropriate?Hi Jahzel, Thanks for responding. Do we have any document/link that list how and where to remove Scansnap files in safe mode.
Thanks
Pradeep1 Comment Add a comment
This is one of the best points
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Aside from our basic Scansnap S300 setup document, our documentation concentrates on QCDocs. I encourage you to call Fujitsu. From our experience they are very helpful in helping Scansnap users solve unique problems.
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Inappropriate?Thanks Jahzel. I plan to call later today/tomorrow. Thanks for your advise and will keep you posted.
Regards
