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Calling or Payment issues? Email us at customerteam@rebtel.com instead!
On our Get Satisfaction page we love for our community of Rebtel users to help us build the biggest user generated FAQ the world has ever seen. Having said that, please note that if you have questions regarding more personal account issues relating to payments, blocked numbers/accounts or calling please get in touch with us on customerteam@rebtel.com so we can assist you in a better way.
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The best answer from the company
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Dear users,
We are today one of the few telecom services in the world to have an open support to let everybody share their experinces. We like it and hope you do to.
Please read more about the principle of an open forum on Getsatifaction.We are here to learn and be open and constructive in our discussions. We will strive to maintain an open communication with our users and appreciate constructive criticism to improve our service but need your help in respecting how you communicate on an open forum. Please mail us personal issues and stick to actual issues here. Writing bad things about us in capital letters is not constructive. Instead you are threatening a way for us to remain open and user-orientated. You are free to write whatever you want about us and recommend other providers on other forums but stick to actual facts on this forum. Please take the time to read this before you post http://getsatisfaction.com/community_...
Best regards,
Patric
I’m thankful
The company says
this answers the question
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Inappropriate?CANT LOG IN, CANT MAKE A PAYMENT|||||||||| ARGGGGGGGGGGGGGGGHHHHHHHHHHHHHHH
I’m PISSED OFF!!! ARRGGHHH!!!!!!!!!!!!!!!
1 Comment Add a comment
This answers the question
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Have you tried retrieving your PIN to the email address you registered?
If you have contacted Customer Team already, it's only a matter of time until they get back to you. -
Inappropriate?HOW DO I USE MY BONUS MINUTES TO CALL OTHER PLACES THAN INDIA1 Comment Add a comment
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Kim,
Bonus minutes are country specific. If you have India bonus minutes then they can only be used to call India. -
Inappropriate?will you be having a bonus minute promotiona s you had before? based on bulk buying? also for the second time now, when I beta SMS from the site sometimes the part in which you type your sms goes to the bottom of the screen and this will not alter. As a result it is impossible to press the send key- Its happening with mine again at the moment
1 Comment Add a comment
This answers the question
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Yes please is time to receive something extra from them
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Inappropriate?ANYONE ELSE HAVING ISSUES HEARING THE OTHER PARTY? WHEN MY HUSBAND CALLS ME ITS FINE..WHEN I CALL HIM..DEAD AIR HALF THE TIME!!
I’m frustrated
2 Comments Add a comment
This answers the question
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I been having the same problem for the past 4 months. I emailed rebtel but no answer from them. Worst than that, in order to get connected I have to call 2 times to the same number, and of course I'm being charged for every single call, even though i can't talk or hear the other party... nor even talk about a refund...
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Jenny you aren't alone, I am getting a lot of one way audio (they can hear me but I can't hear them). It has been getting worse for me every day.
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Inappropriate?am new you Customer but some how i can't make a payment please help me for it
thanks
I’m sad
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Inappropriate?HI there i wants to sure to call to india £0.032 it means less than one pence or thirty two pence. please e.mail or text to my mobile thanks.
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Inappropriate?Hello. I too have been having problems making payments.
Everytime I try to use a credit card on my account it gets rejected, and I get a "due to high level of security" sometimes we may reject blah blah blah message. And everytime I inquire to customer service about this, they keep telling me to use paypal. Why do you want customers to use paypal? What's the point of having credit card as a choice of payment, if you want customers to use paypal instead?
It's been over a month and still this issue has not been resolved. I know I'm not the only one having problems with the payment system.
You can't use the autopay with paypal REBTEL!!! Tell us what's really going on with the payment system.
I’m on my last nerve.
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Inappropriate?my name is hetaher scott
ive been using rebtel for a while now since my husbands deployment to iraq and just today i refilled after speaking with him for 20 - 30 minutes with 10 more US dollars then about 5 - 10 minutes later it promted me AGAIN and after another refill of 10 US dollars it promtped me yet AGAIN and i just did 25 us dolars because it was an important call regarding a prchase andrelinquishment of vehicles but Im very disatisfied and am seeking a refund of some sort because there is NO WAY i use that much moneys worth of minutes in that short amount of time
I’m pissed
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Inappropriate?I have 10$ credit (just added my first payment to rebtel) but when I call with rebtel, it says I don't have credit. What's going on? Do I need to activate the credit or something like that?
Please fix this, I can't make calls and I've already paid.1 Comment Add a comment
This answers the question
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I don't know how, but it's working. For now.
If you fixed it, thank you. -
Inappropriate?what is this thing with '' All circuits are busy now'' ???? I m trying to make calls and ur provider keeps repeating this.....if u dont have enough lines please provide asap
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Inappropriate?Greetings,
We are experiencing issues with our of our providers at the moment.
Thanks for your patience,
//s -
Inappropriate?Greetings,
Issues are now solved.
Thanks for your patience,
//s -
Inappropriate?Yeah payment issues! It said payment failed BUT I WAS CHARGED according to my bank! I WANT MY MONEY BACK!! FOUND A CARRIER 10 CENTS CHEAPER!
I’m PISSED!
4 Comments Add a comment
This answers the question
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Have you tried contacting them to get help?
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Please pass the name or contact of that provider... Rebtel was good at the beginning, not anymore...!
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Yes I'm interested in knowing about this new provider as well!! Please share.
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This comment was removed on 06/02/09.
see the change log -
Inappropriate?Hello, I've been using rebtel for about 6 months now and for some reason, I can't call the number that I call every single day! There's no ringing sound when I call, just a dead beep noise. Any clues about what the deal is?
I’m frustrated
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Inappropriate?maybe i need to cancel my account and use different website,becouse
i dont have a time to play with this problem everytime1 Comment Add a comment
This answers the question
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This comment was removed on 06/02/09.
see the change log -
Inappropriate?REBTEL is SUCKS now , loosing the COSTOMERS ,bad service2 Comments Add a comment
This answers the question
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Have you tried contacting us at customerteam@rebtel.com ? We are usually able to resolve all issues from there. Hope to hear from you soon.
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Have you tried contacting them, mamirjon?
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This reply was removed on 06/02/09.
see the change log -
Inappropriate?NEVER GOT CREDIT FOR PEOPLE REFERRED TO REBTEL, NO OPERATORS AND HEARD THEY ARE GOING UNDER...DO U WANT TO TAKE THAT CHANCE? I PAID ALOT FOR THIS SERVICE, AND WHEN I HAVE AN ISSUE I HAVE TO EMAIL SOMEONE!!??? WHAT!!!!?????????/
I’m OVER IT!
3 Comments Add a comment
This answers the question
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Jenny,
I'm really sorry to hear that you feel the way you do.
Due to the nature of our service it is necessary that you contact us by email when you experience issues so that we can see the call examples of the failed calls, identify the issue and fix it. When you had the issue a week ago, I kindly asked you to send us an email and identify yourself as jenny from getsatisfaction so that we could put special attention into your issue and make it up for the trouble you experienced. Unfortunately we didn’t find your email.
Regarding the post you claim that we erased, we have not erased it, but you posted it in another thread: http://getsatisfaction.com/rebtel/top...
We are not the company who likes to censor, rather we are very open and let everyone say what they think about Rebtel. However, there is a line between saying what you think about us, and using our forums to advertise other services.
I apologize again if we couldn’t meet your expectations, and if you still want to give us the chance to make things right for you please feel welcome to email us.
If you decide to come back to getsatisfaction, please read these guidelines before posting: http://getsatisfaction.com/community_... -
I'd like to second Efe's comment, jenny. The folks at Rebtel are extremely responsive. You should consider giving them a chance to help.
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I have emailed REBTEL's customer service a trillion times before coming to this forum, like many other customers. They provide you with the same cookie cutter response. I had to cancel my account due to no resolution. As a matter of fact, REBTEL was putting blame on ME or my BANK for problems with their payment system. I also had problems with echoing and no not being able to hear the other person, but they can hear me problem. Yeah they encourage you to email them, but that does not mean that the problem will be resolved. Be ready for multiple run arounds before you get somewhere. If you're problem was resolved, consider yourself lucky. Just telling you from experience.
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Inappropriate?Dear users,
We are today one of the few telecom services in the world to have an open support to let everybody share their experinces. We like it and hope you do to.
Please read more about the principle of an open forum on Getsatifaction.We are here to learn and be open and constructive in our discussions. We will strive to maintain an open communication with our users and appreciate constructive criticism to improve our service but need your help in respecting how you communicate on an open forum. Please mail us personal issues and stick to actual issues here. Writing bad things about us in capital letters is not constructive. Instead you are threatening a way for us to remain open and user-orientated. You are free to write whatever you want about us and recommend other providers on other forums but stick to actual facts on this forum. Please take the time to read this before you post http://getsatisfaction.com/community_...
Best regards,
Patric
I’m thankful
The company says
this answers the question
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Inappropriate?please show me how to dial nigeria number.
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Inappropriate?Kennedy,
You should dial the local numbers generated by Rebtel, as you dial any local numbers from your phone.
If you should have further questions regarding the service, send us an email to customerteam@rebtel.com and we will help you.
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Inappropriate?Today cannot make calls to India, seems like rebtel having some technical problem. Want to know any body having that trouble. And also when the problem goingto be solved
This reply was created from a merged topic originally titled
Connection problem.
I’m frustrated
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Inappropriate?hey all,
I've been using Rebtel for quiet a while... and lately I'm start being charged on a call attempts.... It did happens to me three times today and It adds up....
Is there a way to contact rebtel's people so they can waive the unjustified charges to my account ?
Thanks a lot !
I love rebtel... and Want keep using it.
This reply was created from a merged topic originally titled
Charged without getting successful calls.
I’m confused
1 Comment Add a comment
This answers the question
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Send us an email to customerteam@rebtel.com and we'll make things right for you.
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Inappropriate?Hi, I recommended this service to my brother via e-mail; he registered to get his free call to mexico, when he entered the mexico's phone number he got a local number. When he dialed that number, that number conected to my cell phone. and we both live in the same state in the united states but different city. why his call did not go to mexico's number?
This reply was created from a merged topic originally titled
not working.
I’m confused
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Inappropriate?I can't get through to Brazil. Almost every time I try in the past month or two, the call just fails or says "the subscriber you have dialed...blah blah". Yet, when I call using Skype or my cell phone company, it goes through just fine. This is really irritating. If it were working, I should at least hear their voicemail. What can be done about this?
This reply was created from a merged topic originally titled
Why won't my call go through to Brazil??.
I’m irritated, frustrated
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Inappropriate?The special number generated by Rebtel for my friend to make a collect call to me doesn't work.
This reply was created from a merged topic originally titled
collect call doesn't work.
I’m disappointed
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Inappropriate?Hello,
I have well registered to Rebtel and add my contacts (and received contacts rebtel numbers) and put some money in my account. Everything seems fine in my account details
However, when I try to make a phone call, I have a message that tells me that "the number you've dialed has not been registered", whereas the number is a rebtel number Ive received via SMS.
For more details, I am using a prepaid card in Hong Kong (number 531xxxxx).
Thanks for advance and best regards,
Arnaud
This reply was created from a merged topic originally titled
"The number you've dialed has not been registered" problem. -
Inappropriate?I am a rebtel costomer from Shanghai. Now a days i am not able to call.
Pls tell me how i change my call settings fron Shanghai to Beijing cause now a days Rebtel website is not showing the change option.
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want a change. -
Inappropriate?This reply was created from a merged topic originally titled
Do you charge for call that are not answered???/. -
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Inappropriate?I cant make any rebtel call...not a smart call or a regular call..I have money on my account. I cant even call the rebtel operator...all it does is ring and never connects
This reply was created from a merged topic originally titled
Why wont my calls connect?.
I’m frustrated
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Inappropriate?my local phone that was provided did not work. somebody else answers the phone
please advice
This reply was created from a merged topic originally titled
local phone not working.
I’m sad
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Inappropriate?I have several contacts on MyContacts and in the past when I was in Poland I was able to connect them with some 20 or even 40 local numbers.
Now that I am in Finland, I tried to release the local numbers and re-connect those contacts that I mostly use, but so far I have been able to connect only 14 local numbers. The option "Connect a local number" is always displayed, and when I click on it, says "Great" and "Call this number" and also sends the SMS, but no number is displayed on the My Contacts page nor in the SMS received. Is this some bug? At least it should say if all numbers available in the logal range are used. But I think this is just some weird bug, right?
This reply was created from a merged topic originally titled
Why local numbers wont get added?.
I’m frustrated
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Inappropriate?Hi I recently signed up with your system and I call my daughter in Tanzania 3 times with with fast clear results. Now I'm unable to get thru?? She has called me and asked that I call her back (2.00 per minute for her to call) and I'm unable to get thru. Her mom is using Rebtel also out of Georgia and she also is notting getting thru?? do you know why??
This reply was created from a merged topic originally titled
tanzania phone connection.
I’m frustrated
2 Comments Add a comment
This answers the question
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I have the exact same problem. I've been using Rebtel for calls to Tanzania for a couple of months now with very varying results regarding sound quality. It never tells you if the number is reachable or not, you get signals anyway. Since iv'e spent some time there i know the Tanzanian operators have frequent troubles with their networks. All these problems seems to occur in periods, right now is one period with a lot of disconnected calls and problems getting through even though i know the number is currently reachable. And the worst part is that is till have to pay for it!!!
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This comment was removed on 11/16/09.
see the change log -
Inappropriate?I was trying to get in contact with a rep but I got a summary of my account. That is not what I was trying to ask. Hope someone can contact me.
This reply was created from a merged topic originally titled
problem with my billing.
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Inappropriate?Trust me people its a scam as my credit card has been charged twice as much as it was suppose to be :( because whenever I tried to buy more credit the message came up that due to security they can not allow me to have credit and yet for this message they have charged me $25 everytime I tried to purchase it as I have spoken to my bank and they said its an illegal company with fake account registration and their investigation is in process, so please beware of them....I do not want anyother to suffer from these people at all...
I’m pissed...
1 Comment Add a comment
This answers the question
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Hi Muzzi,
I'm really sorry to hear that you've been wrongly charged and we're more than happy to investigate into the problems you've had with your payments. Just contact us directly at customerteam@rebtel.com.
I assure you that we're definitely not trying to "scam" anyone, we're a very honest and straightforward company that prides itself on providing our customers with great service! Please, contact us directly if you have any concerns or problems regarding your account. -
Inappropriate?Hi, no local number assigned to my contacts. Used to be able to but now no more sincee yesterday. I cannot seem to link a local number to my contact. Each time, there is no number allocated even though I received a SMS in my mobile phone. Is there a problem?
"Message is like Hi there!XX Rebtel number is. Save it in your phone and call now!"
There is no number and thgus cannot call. Can you help. Urgent. What's happening???
This reply was created from a merged topic originally titled
No Local Number Connected or Assigned.
I’m frustrated
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Inappropriate?I'm new to rebtel, i called Ghana the local number given me & it didn't go through, and to top it off I was charged for the calls that didn't go through.
This reply was created from a merged topic originally titled
calls not going through.
I’m frustrated
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Inappropriate?Sedina. Unfortunately Ghana is not a Rebtel country. Smart calls among 52 Rebtel countries are free. Following is the link of Rebtel countries:
http://www.rebtel.com/en/Rates/Rebtel...
Rebtel keeps adding Rebtel countries for their Smart Calls. You can signup for the notification if the country you are interested in becomes a Rebtel country. You still can use Rebtel $0.069 for landline and $0.149 for mobile which is a lot cheaper than other VOIP carriers or cell phone carriers.
I’m happy
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Inappropriate?I just signed up for Rebtel yesterday and so far I am not impressed. I have been trying for the past 2 days to verify my phone but I keep getting this error message:
"Sorry your phone verification didn’t work this time. Please go back and check that you entered the correct mobile number and try again."
I know for a fact the number is correct so what is the problem?! Help!!
This reply was created from a merged topic originally titled
Help unable to verify telephone number on newly created account!.
I’m frustrated
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Inappropriate?Why my local area is just 4 cities, i am 604 or 778, but i changed my local area to Vancouver, and now my local area can not back to Vancouver again, it doesn't show up, and i always use this usually no prob, this is my first prob
This reply was created from a merged topic originally titled
why i cant find my local area?.
I’m freak out!!!!!!!!!!!!!
EMPLOYEE
EMPLOYEE
