How should RedMonk use GetSatisfaction.com, if at all?

Dont see any benefit to a niched PSA like Redmonk.

Especially in today's economic client. Redmonk's "sponsors" now more than ever will want the personal touch of a phone call, visit or a touch point at a conference vs putting questions to redmonk via a public forum like getsatisfaction.

Thanks! That's certainly always the case for sure. Hopefully no one will think that putting this public forum up means we're not taking any of the usual "personal touch" routes ;)

While the personal touch is feasible and probably mandatory for the paid clients, I think Redmonk is conscious of the fact that a lot of their output is consumed by non-paying "customers" - it's a predictable outcome of their "open-source analysis" model. I see getsatisfaction as an avenue for that "clientele" to communicate their satisfaction (or otherwise!) with Stephen, James and Michael