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Blank / Silent Recordings
I got 3 blank recordings on June 1 that were spoken into my iphone. They were 5, 5 and 6 seconds each, just silent recordings with no noise. Any ideas?
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Inappropriate?Hi Rob, sorry about this issue. Can you just verify that you have updated to the latest version of reQall for the iPhone app (2.0.4)? To check what version of reQall you have on your iPhone please go to the main iPhone Home screen and tap on Settings --> reQall --> reQall version...1 Comment
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I had already checked latest version and it is 2.0.04, thanks. -
Inappropriate?Also Rob, I wanted to mention that we have had some users notice that if you grab the iPhone around the edges, then the reQall app assumes you have tapped to start/stop recording. Our technical team is working on a fix for this and it should be released shortly. If you think that there might be something else causing this, then please let me know and I would be happy to look into it!
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Inappropriate?Okay, well, the case I use for my iPhone, and how I was using the iPhone on the date in question could definitely match up to what you are describing, so I will be careful.
To further elaborate, my case is a feather from incipio, and it is such that it just barely comes to the edge of the side of the iphone, and as such, it would be very easy for my finger to touch the edge of the phone's surface.
Duly noted, I will keep an eye out for possible other causes/issues related to this.
I’m good.
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Inappropriate?Great, and we will work on resolving this issue!
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