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Eyes Free Recording Does not work + No Custom Categories as promised with Pro account
I've upgraded to pro but the eyes free recording feature does not work. Screen goes dark but recording does not begin. Also cannot see how to create custom folders.
I’m frustrated and disappointed
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Inappropriate?Judi, I'm sorry for your frustration. Can you check the following on your iPhone? Go to the iPhone Home screen, then tap on Settings (the icon that looks like gears). Then tap on reQall. You should see a setting for "eyes-free recording". If that is on, try turning it off and then turning it back on again. We've seen one occasion where the iPhone setting wasn't getting picked up. Turning it off and on should reset it.
To record something with eyes-free, tap on the reQall icon to launch the app and then with a quick movement move your iPhone to your ear. You should hear a vibration. If it still isn't working, please let me know.
You can use Places to create custom groups that do not have a physical location. For example, you can create a Place called "Errands" or "Project X". Turn off "Use location" when you create the place. You can read more at http://www.reqall.com/about/reqall_ip.... -
Inappropriate?Judi, for the first time, I had the same problem today that you had, where the screen would go blank but would not record when I tried to do eyes-free recording. Luckily I was able to hook it up and see the debug logs to see what was going on. My iPhone had gotten into a strange state. I tapped to a different screen in reQall (the Jogger) and that seemed to restore it. After doing that, eyes-free recording was working again for me.
So, if you're still having problems, try going to a different screen or try powering the iPhone off and back on again. If that still doesn't work, please contact us at support@reqall.com. We can tell you how to get the debug logs and send them to us.
I've shared my debug logs with the development team so perhaps they will be able to figure out why my iPhone (and possibly yours) had gotten into that strange state. -
This reply was removed on 09/18/09.
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