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Help with account gender change.
I'm actually asking for my wife. I recommended your service to my wife and she's very happy with it. Only one small issue, under account settings, her gender is a male....
Her and i have both tried to change it to female, but when we hit save, pop up windows next to email address appears that says "this address is already registered" and does not let us change the account to female.
Please help, its not a big issue, just a bit annoying, my baby is all woman! LoL !
As always, thank you for your service.
Her and i have both tried to change it to female, but when we hit save, pop up windows next to email address appears that says "this address is already registered" and does not let us change the account to female.
Please help, its not a big issue, just a bit annoying, my baby is all woman! LoL !
As always, thank you for your service.
I’m unsure who im married to...
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Inappropriate?Hmm, it sounds like maybe you are trying to sign up again? Can I have you go to this page, https://www.reqall.com/webnew/userpro... and switch it there from male to female. Remember to click Save when you are finished. Let me know how it goes! And tell your wife, we'll have her back to a girl in no time:)
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Hi Jessi,
Tried the webpage you suggested, it's the same one that i have been using.
Once i try to hit save, that pop up windows comes up, and doesn't let me save the male->female gender change. -
Inappropriate?Okay, I'm not able to reproduce this but another member of our team is. Can you or your wife send me an email to support@reqall.com with her account details so that we can get someone to change the gender in her account? Also, thank you for bringing this to our attention. Apparently this is a bug and I will report this to our team so that we can get it fixed.1 Comment Add a comment
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Thank you Jessi.
Email sent.
Is her log in and email address sufficient? -
Inappropriate?Yes, that will do! Thanks, I will make sure that your ticket gets handled in support!1 Comment Add a comment
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Please do. We sent support an email about 5 days ago, nothing yet...
Thank you as always! -
Inappropriate?Robert, I have been watching for your email and I don't see it. I have consulted our support team and they have not seen it either. Can you try to resend it or even send it to my personal email address to jessica.doorenbos@reqall.com
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Thank you Jessi.
Just sent it to your email, please let me know. -
Inappropriate?Hi Robert, I have fixed the problem and responded to your email. Have a good day!
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Inappropriate?Hi Jessi.
How do i change this topic as answered, i clicked on your responses as answered, but when i view all the topics in general, my topic still says "need an answer" and you clearly solved the issue for me.
Have a nice weekend,
Robert
I’m thankful
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Inappropriate?Let me try from my end.
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