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Problem associating my cell phone with my reQall account... yay...
Fun problem...
I have a reQall account I set up on the Web. I tried to call in from my cell phone – using the number I set up on the Web — but instead of getting immediate access, I was prompted to start a new account or enter my PIN. I had not yet create a PIN so I opted to set up the new account. The friendly faux-lady sent an activation link via text to my cell number, 9028300000... which is not my number... I didn’t pay close enough attention... Assumed “she” would actually be sending it to my actual number but I clued in a split second too late.
Is there any way to disassociate my cell phone from the wrong (imaginary?) number so I can properly associate it with correct one I’ve already set up online?
Yes, I’m usually smarter than a stapler... just not today.
Thanks.
--
steelie
I have a reQall account I set up on the Web. I tried to call in from my cell phone – using the number I set up on the Web — but instead of getting immediate access, I was prompted to start a new account or enter my PIN. I had not yet create a PIN so I opted to set up the new account. The friendly faux-lady sent an activation link via text to my cell number, 9028300000... which is not my number... I didn’t pay close enough attention... Assumed “she” would actually be sending it to my actual number but I clued in a split second too late.
Is there any way to disassociate my cell phone from the wrong (imaginary?) number so I can properly associate it with correct one I’ve already set up online?
Yes, I’m usually smarter than a stapler... just not today.
Thanks.
--
steelie
I’m not smart today
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Inappropriate?Sorry for the delay in responding -- the person who normally handles Get Satisfaction is out sick. My guess is that you're in Canada, right? We have special numbers to call for Canada, because the Canadian cell phone carriers don't recognize caller id correctly when you call an 800 number. If you call one of the following numbers, it should recognize you properly. If none of these are in your area, please send an email to support@reqall.com (and mention this GS post) and we'll explain how you can call and get recognized.
Canada
1-204-272-3943 Manitoba (Winnipeg)
1-250-483-3899 British Columbia (Victoria)
1-403-770-7879 Alberta (Calgary)
1-514-312-7234 Quebec (Montreal)
1-613-482-0168 Ontario (Ottawa)
1-647-476-2812 Ontario (Toronto)
1-778-785-0608 British Columbia (Vancouver)
1-780-628-1603 Alberta (Edmonton)
1-905-963-1797 Ontario (Hamilton)
1-519-488-1873 Ontario (London, Kitchener-Waterloo)
1 person says
this answers the question
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