Loading Profile...
Unable to login to Outlook Plug-In (Error occurs while communicating with Server)
After installing the Outlook Plug-in and typing in my userid and password that I use to log into the website, I receive the following error:
Unable to login to Outlook Plug-In (Error occurs while communicating with Server)
I've tried both my email addres and phone number as the userid; both of which successfully logs me in on the website.
Unable to login to Outlook Plug-In (Error occurs while communicating with Server)
I've tried both my email addres and phone number as the userid; both of which successfully logs me in on the website.
1
person has this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The best solution from the company
-
The version on the website now handles this issue. Please go to http://www.reqall.com/webnew/calendar... and select the appropriate link based on the Outlook version you are using.
BTW, I found that some of my email and your email to me on the subject of Outlook ended up in spam folders. So, if you sent me a request and didn't hear back, please check your spam folder. Sorry about that. Evidently it was labeled as spam because the URL had a number in it.
The company says
this solves the problem
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?We believe this is related to a corporate proxy and are investigating the problem.
-
Inappropriate?The version on the website now handles this issue. Please go to http://www.reqall.com/webnew/calendar... and select the appropriate link based on the Outlook version you are using.
BTW, I found that some of my email and your email to me on the subject of Outlook ended up in spam folders. So, if you sent me a request and didn't hear back, please check your spam folder. Sorry about that. Evidently it was labeled as spam because the URL had a number in it.
The company says
this solves the problem
-
Inappropriate?Hi, i downloaded and installed the newest plug-in version from the web page for Outlook 2007 but still get the same error message.
Any ideas?
Thanks
Jens -
Inappropriate?Jens, I apologize for this issue. Please send an email to support@reqall.com with the following so that we can figure out what is happening for you:
- your email address so we can investigate your account
- the Outlook and Windows versions you are using
- the reQall for Outlook debug log. For Windows Vista this log is at:
C:\Users\xxxxx\AppData\Roaming\reQall\reQall for Outlook\reQallUser.db. For Windows XP it is at C:\Documents and Settings\xxxxx\Application Data\QTech\reQallOutlookAddin\reQallUser.db. In both cases, xxxxx is your Windows username. -
Inappropriate?I'm getting the same error with the new plug-in as well. There is now an option to override the IE proxy server, but I have no idea what information to put into those boxes. I don't think we use a proxy server in my office anyway.
Thanks,
Gabe -
Inappropriate?Gabe, can you send an email to support@reqall.com with the same info I mentioned for Jens? This will help us debug the problem. Thanks.
-
Inappropriate?I'm experiencing the same issue. Was there any resolution to this? I just downloaded the plug-in today, so I'm assuming it's the latest one.
-
Inappropriate?Hi Tim, I'm sorry for any inconvenience. Is your PC behind a corporate proxy? If so, you will have to input the proxy info on the Settings page. Also would you mind sending us your log db file to support@reqall.com
To send the reQallUser.db file which is stored at the following location(s):
For Windows Vista:
Please go to My computer --> (C:) your C: drive --> Users --> administrator (yours may be under something different) --> AppData --> Roaming --> reQall --> reQall for Outlook --> reQallUser.db
For Windows XP:
Please go to My Computer --> (C:) your C: drive --> Documents and Settings --> administrator (yours may be listed as your name or all users) --> Application Data --> reQall --> reQall for Outlook --> reQallUser Data Base File
Please note: This file only logs debugging information, it does not contain
any user data. But it helps our debugging immensely. -
Inappropriate?I just reimaged my system last week and I installed the latest plug-in (which really isn't a plug-in anymore). Typing in my corporate proxy settings and authentication allowed syncing with Outlook.
-
Inappropriate?Great, I'm glad to hear it. Enjoy your reQall:)
-
Inappropriate?Hi, similar to above I'm getting the error as well, but I have also input the credentials of my proxy but still it persists, and even a home where there is no proxy the error persists....
Thanks
A -
Inappropriate?@aleaax, can you send a debug log to support@reqall.com? See Jessi's reply above on how to do this. Thanks.
EMPLOYEE
EMPLOYEE
