Get your own customer support community
 

where does the data go?

I've read people talking about RT on twitter so i wanted to check it out. I love the concept of it, but I guess I struggle to figure out why the data dead ends at RT. It can't go anywhere. Sure, it can get exported. but to where, to what? Data is good and all, and I'm sure integration with popular products is coming... but for instance. Do you plan to integrate billing tools like freshbooks so the time can translate into $. Or into basecamp, so we atleast can see time across clients. Does that make sense? Perhaps that isn't your bplan... but it might be good if it were?

I know you just closed funding, and I've worked with startups, so I know they're usually really open to customer feedback at this stage, so thought i'd share.
 
silly I’m unsure
Inappropriate?
2 people like this idea

User_default_medium