Recently active problems in Rosenfeld Media

Hi, RM Folk!

I've tried to re-download my file, as did Julie last week. The login function isn't accepting my credentials, as it insists on populating the password field with about a dozen extra characters on submitting the creds.

My email is michael.carvin@gmail.com and I'm on twitter as @mcarvin.

Great book, by the way. And it was great hearing Lou on Seth Earley's Search call a couple weeks ago.

Thanks very much,
Michael

I have encountered this 1 month passed and no book arrived problem for Mental Model. And that is resolved but it took some pain (and time) nevertheless.

I ordered Web Form Design and hope that that is a one-off thing.. Ordered it on May 11, and now still have not arrived....

Not only is your store need to be revamped.. your inability to deliver and *extreme* charging is something you may want to address. I have no problem paying but it needs to be delivered! Period!

I just purchased the print + digital version of Web Form Design, but every time I click on the link to download the PDF both Firefox 2 and IE 7 hang forever. Eventually Acrobat kicks up the message "This file is damaged and cannot be repaired."

Any ideas?

I wanted to see if my book had shipped and clicked the "Web" link under the "Need Help?" section of the order confirmation email (http://www.rosenfeldmedia.com/storein...).

The page I go to only has the following in the main content area of the website:
[content]

Thought you might want to know about this. Wrong URL?
-geoff

I ordered the Indi Young book on February 14, and received a confirmation email. Haven't yet received the book, however.

I've emailed customer service last week as per instructed in the confirmation email, but I've recieved no response and no information as to my order status. If there's been a delay in shipping due to stock, that would be fine, but it would be nice to be notified, or get a response from customer service as to my order status. Please advice - thank you.