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Amazon.com and the digital edition
I ordered the Mental Models book a few days ago on Amazon.com. However, after having checked out RosenfeldMedia, I realised that it comes with a digital version. Am I entitled to download it? If so, how?
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Hi Max, I can understand your frustration. Please let me explain why we offer the print/digital combination only from our site.
Amazon doesn't handle selling digital books well, nor does it support combination packages, like we're selling via the Rosenfeld Media site. It's also quite expensive for us to sell via Amazon, both in terms of transaction fees and processing orders. In fact, we'd just as soon not sell through Amazon; as it is, it's a secondary means for selling our books, although admittedly a required one--no one can ignore its importance.
Because our site is our primary means of doing business, and because we want to provide customers with an incentive to purchase there, we offer the better-priced combination package, as well as numerous discounts, there only. Of course, if you didn't know about this, I can appreciate your concern. Given these constraints, what would your recommendation be if you were in my shoes?
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Inappropriate?Hi Max, I can understand your frustration. Please let me explain why we offer the print/digital combination only from our site.
Amazon doesn't handle selling digital books well, nor does it support combination packages, like we're selling via the Rosenfeld Media site. It's also quite expensive for us to sell via Amazon, both in terms of transaction fees and processing orders. In fact, we'd just as soon not sell through Amazon; as it is, it's a secondary means for selling our books, although admittedly a required one--no one can ignore its importance.
Because our site is our primary means of doing business, and because we want to provide customers with an incentive to purchase there, we offer the better-priced combination package, as well as numerous discounts, there only. Of course, if you didn't know about this, I can appreciate your concern. Given these constraints, what would your recommendation be if you were in my shoes?
The company says
this answers the question
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Inappropriate?Thanks for the reply, In my case, there was nothing I could have done as I made a beeline for Amazon and only found your site after buying the book. Still, until your explanation I didn't realise the digital package was exclusive to your site. As you mentioned, this is a selling point so it makes sense to call it out more.
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Inappropriate?I wish we could somehow call it out *in* Amazon, but they might not like that. ;-) Thanks Max!
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