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Waiting for my book (1 month has gone by)
I ordered the Indi Young book on February 14, and received a confirmation email. Haven't yet received the book, however.
I've emailed customer service last week as per instructed in the confirmation email, but I've recieved no response and no information as to my order status. If there's been a delay in shipping due to stock, that would be fine, but it would be nice to be notified, or get a response from customer service as to my order status. Please advice - thank you.
I've emailed customer service last week as per instructed in the confirmation email, but I've recieved no response and no information as to my order status. If there's been a delay in shipping due to stock, that would be fine, but it would be nice to be notified, or get a response from customer service as to my order status. Please advice - thank you.
I’m a little frustrated.
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Kevin, you should be more than a little frustrated! And I apologize for this problem; I'm really very sorry.
Resolution: A book is being overnighted to you; it will ship today or tomorrow.
Explanation, part 1: Our fulfillment center is staffed by humans who somehow missed this order. I've request that all those responsible be sacked.
Explanation, part 2: I have poor Gmail filter hygiene, which caused your order-related email to be filed under my Orders tag, rather than show up in my inbox. I've requested that I be sacked. ;-)
Seriously, this should not have happened. I should be able to fix the second problem easily, and will stay on top of the first one. I'm sorry for the hassle, and I hope that you'll find a copy of Indi's book awaiting you tomorrow or Tuesday. Please email me (lou [at] rosenfeldmedia.com) if there's anything else I can help with, or if you have any input or suggestions.
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Inappropriate?Kevin, you should be more than a little frustrated! And I apologize for this problem; I'm really very sorry.
Resolution: A book is being overnighted to you; it will ship today or tomorrow.
Explanation, part 1: Our fulfillment center is staffed by humans who somehow missed this order. I've request that all those responsible be sacked.
Explanation, part 2: I have poor Gmail filter hygiene, which caused your order-related email to be filed under my Orders tag, rather than show up in my inbox. I've requested that I be sacked. ;-)
Seriously, this should not have happened. I should be able to fix the second problem easily, and will stay on top of the first one. I'm sorry for the hassle, and I hope that you'll find a copy of Indi's book awaiting you tomorrow or Tuesday. Please email me (lou [at] rosenfeldmedia.com) if there's anything else I can help with, or if you have any input or suggestions.
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this solves the problem
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Inappropriate?Lou - thanks for the prompt response and correcting this error. I look forward to reading the book!
I’m pleased.
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Inappropriate?So Kevin, have you received the book? I have ordered mine too and it is very close to 1 month also. Dying to read this book but have been waiting for 25 days already. -
Inappropriate?Mech, so sorry that the book has taken so long to ship. Although very few people have had problems with delayed orders, it does happen, and we've had a few challenges getting DHL to ship properly to addresses outside the US. I will investigate this today and report back to you what I've found. Either way, we'll make sure that your book arrives; thanks for letting us know about the problem and for your patience. Once again, I apologize for the delay.
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Inappropriate?Just wanted to confirm I received both my book in a timely fashion, and fantastic, personal service from Lou. And I strongly recommend the book as well.
And my apologies for Lou for not updating this topic sooner...we always seem to forget take the time to thank people when things go right. Thanks Lou!
This website is a great idea...things are bound to go wrong from time to time, and this is a great way to rectify them in a reasonable fashion.
I’m very pleased
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Inappropriate?Hi there, Indi Young's book is MIA - ordered Sept. 18th, hasn't arrived yet, today is Nov. 4th.
Just a heads up, is it on the way?
I’m lonely but patient
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Hi Jason, we're on it! Hope to have a response to you in the morning. Thanks for your patience. -
Inappropriate?Hi Jason, apparently your order fell through the cracks at our fulfillment center. We've requested that they rush ship your order. So sorry for the delay! Please let me know when it arrives--or, if for some reason, it doesn't. Thanks for your patience!
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this solves the problem
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Inappropriate?It's arrived! Yayyyy! Thanks Lou, and the Rosenfeld media team!
I’m mentally modellin' now!
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