On August 25th, I tried to use my Toast Titanium 8.0 to burn something to disc that I wanted to share with someone, and was encouraged to update my software. I went to the Roxio site, and downloaded the 8 updater for Mac. When installing, I got an error message. Since then, when I try to open Toast, nothing happens. When I try to re-install Toast 8 Titanium, it says I do not have sufficient privileges to drag the item to the applications folder. So now I am completely frozen out of Toast.
What makes this more maddening is that I asked for help with Roxann, the customer support widget on the Roxio site. I was encouraged to fill out a ticket and informed that I should hear back in about a day. I filled out my ticket on 8/25/08 and got an email reply from a "no reply" email address giving me a service number and saying I would hear back "soon." I have heard nothing since then. I even filled out an update several days later on the site politely asking when "soon," would be and asking if I may have been forgotten.
It's now nine days later and still no reply. As someone who purchased the Toast software, I find it particularly troublesome to experience this low a level of customer care.
Several users are all reporting the same problem: when trying to transfer files from their TiVo to their Mac, TiVo transfer reports "Waiting" forever and never transfers the files.
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kmeelyon
last replied
on January 05, 2009 13:09
Chris H.
last replied
on October 10, 2008 12:17
