Recently active topics in Get Satisfaction about Customer Service is the New Marketing Summit
  • 4 Replies 4 Followers

    Support for code and complex urls in topics and replies Last reply on April 09, 2008 06:16.

    Hi. I would like to see support for code and complex urls in topics and replies.

    Often we are dealing with a fairly technical topic with a user and it would be a great deal easier to place code samples in the reply. Also, complex urls like this:
    http://www.google.com/ig/directory?sy...
    dont display properly...

    Is there any plan to support this in the future?
    christoAtSyntha christoAtSyntha shared this idea on April 07, 2008 08:12. Lane Becker liked christoAtSyntha's idea. It's tagged reply, and complex urls
  • 1 Reply 2 Followers

    Stop following a topic could use a little tweaking Last reply on March 18, 2008 23:37.

    When I click "stop following" from an email it takes me to that topic and if I'm not logged in there is no prompt to log in.

    Also once I log in and then try clicking from the email there's no confirmation I stopped following.
    trufula trufula asked this question on March 18, 2008 23:33.
  • 27 Replies 18 Followers

    Annoucing our first "Customer Service is the New Marketing" Summit. Last reply on January 31, 2008 21:03.

    Since Thor first presented on "Customer Service is the New Marketing" at SXSW and then followed up with a post about it on our blog, we've had a steady drumbeat of interest on the subject from people across a wide spectrum of industries, companies and job titles.

    Clearly, the topic has struck a nerve. We knew it was a subject we were obsessed with, but we had no idea so many people felt so passionately about what at a glance seems like it might make for pretty mundane subject matter. People from all sorts of industries have contacted us, wanting to share their stories about how to make customer service a better experience all around, or asking for tips and suggestions about how to get their own organizations to do customer service differently.

    And, hey, we're a customer service organization, right? Give the customers what they want, and what our community wants is a chance to learn, organize, and share around some of these emerging ideas. And so we're announcing our first "Customer Service is the New Marketing" Summit, to be held in mid-November here in lovely San Francisco, California (exact date and location to be determined shortly.)

    We're currently hard at work putting together a full roster of speakers, pulling from a variety of industries (and not just the usual Web 2.0 crowd, though we'll have some of them, too), all of whom are finding ways to make customer service more meaningful for their organizations. We'll round out the day with some collaborative workshops, some probing interviews, some group discussion, plenty of food and of course the opportunity to mingle and network. More information on all this soon, we promise.

    But first, of course, we want to hear from you: Would this be something you would be interested in? Who would you like to see speak? What kinds of other attendees would you want to meet? What topics would you find the most valuable? Let us know!
    Lane Becker Lane Becker started this conversation on August 10, 2007 23:20. It's tagged customer service, marketing, summit, and conference
  • 0 Replies 1 Follower

    Customer Service is the New Marketing Updates

    Just some updates about Customer Service is the New Marketing.

    1. We have a full speaker line up, the entirety of which you can view at http://csitnm.com/.

    2. On that same web site, we have a nice banner that you can use to tell others about CSITNM. If you own a large blog, etc., let us know and we can get you setup with a discount code for your readers.

    3. The early bird pricing (currently: $295 per ticket) ends on December 31. After that prices go up to $495 per ticket, so be sure to act early.

    4. I've started posting interviews and information about the conference on the Demand Satisfaction! blog (http://blog.getsatisfaction.com). There is an interview up with Patti Roll from Timbuk2 as well as one with Alex Frankel, author of "Punching In." More to come soon.

    The summit (to be held February 4, 2008 in San Francisco) is going to be exciting. You'll have a chance to meet all of the team from Get Satisfaction, all of these interesting speakers, myself, and 200 other people that are equally/more interesting.

    If anyone has any questions or suggestions for the summit, let us know! We want to make it a great one.

    At Your Service,

    Douglas
    Service Untitled
    http://www.serviceuntitled.com
    serviceuntitled serviceuntitled started this conversation on December 27, 2007 20:14. It's tagged customer service is the new marketing, conference, and summit