Recently active topics in Get Satisfaction

Currently, I have an outstanding question to the twitter folks to request some modifications to Twitter. The twitter group shows that there are at least 3 employees monitoring the site.

I am sure the Twitter guys are busy rolling stuff out but I guess as part of the Satisfaction experience, I would like to be able to "nudge" an employee for some sort of acknowledgement.

I would not necessarily advocate setting this up to be automatic unless the employee chooses to be reminded accordingly. I would also restrict the capability to the thread starter so that there is not a chorus of "me toos" at least for now.

Is there any way to make a get satisfaction company private as our customers desire to not share their information or problems with the public at large?

Hi,

Why don't you create a private messaging system on get satisfaction? I understand that You don't want people to exchange views privately because it would lower the amount of posts on public pages... but it would allow community members to develop stronger links with each other! you would then have a social network of consumers interacting with each other And the companies.

I would like to be able to create http://gsfn.us/foo urls from other GS urls (like custom searches, or "share an idea" on a specific product page, etc)

There should be an option either for the company or for everyone to mark ideas as duplicate of another and somehow merge then together so that they are all under the same topic and followers are tallied together while the original topic is either closed and added as a link to the original, or added as another comment.

This is a classic functionality of most bug tracking systems and Ubuntu brainstorm has implemented it nicely as well and is generally a good option to have on any problem & suggestion tracking system as duplcates tend to occur regularly

I really like the process for adding tags on an existing topic. It's fast, accurate, and the instant-feedback it gives you (enter tag, hit return, it's added to the list right away, enter another tag, etc) makes me want to keep adding tags. I like "building" the list up from nothing. It's fun! :)

I don't like the process for adding tags on a new topic. It feels slower (because it lacks the "building the list" insta-feedback), and is more error-prone. I'd say a vast majority of my users miss the super important "comma separated" instructions, and wind up with a single tag with 10 words in it... That is, if they enter any tags at all.

What do you think about replacing the "new topic" tag-entry widget with the "existing topic" tag-entry widget? I think it will increase users' accuracy when entering tags, and it may also increase their likelihood of entering tags at all.

Aaaaand just to slide one more thing in here... how about autocomplete for the tag entry field? I've got lots of tags that all represent the same idea, but are themselves represented in different forms. For example, some topics are tagged "video server" others are "videoserver." Same idea, different representations.

I imagine this happens because users don't have a good way of seeing what tags already exist at the time of tag creation. I know there's a list of popular tags on the new topic tag-entry widget, but they're too far removed from the user's focus, and they're not context-aware. What if they want to enter a tag that isn't "popular" yet? An autocomplete field would bring the list of possible tags closer to their focus at the time of entry, and would also become more and more relevant as they type more characters.

I'd be curious to hear what others think.

-John

Ooo, Get Satisfaction has a simple REST API! Someone should write a Cocoa desktop app. http://developers.getsatisfaction.com/