Get Satisfaction Beta Release

Clicking "Official Response" will designate your answer as the official word from your company or organization by attaching a nifty Official Response banner to your reply. It also keeps it sticky at the top of the page! Just be sure you don't use it on every reply or it may lose it's impact.

If an old topic has a new response, you can uncheck the old official response and mark the new one as "Official Response". You can also begin your response with the word "Update" or the like to indicate that it's new information.

I've been checking out the service today and I think you've done an amazing job with Get Satisfaction. The interface is fantastic, there was just one little area that threw me for a loop as a new user: product/service selection for a new topic.

When I saw the big icon for the default product my first thought was that I was supposed to click on it to select it, but this in fact removes the product. What's worse, I couldn't find any way to get it back other than to remember the name and type it into the "Find products" field.

Now, I have absolutely no design skills but I did have a couple thoughts on how this might have made more sense to me on the first go:

- Differentiate the remove mouseover with a red X or something else that clearly separates remove from add. I think part of the reason I was confused was that the blue arrow implied some kind of positive action, like it was going to put the clicked on product name into the text box since the arrow points to the text box when there is only one product available.

- Display all products as equal-sized icons that the user can multiply select. If a "does not apply to any product" option makes sense, have this clearly called out. This has the added benefit of showing the product name under each icon so the user doesn't have to mouse over an unfamiliar icon in the "suggested products" list. In addition this would allow removing the empty boxes in the UI, which seem like the user or company is supposed to do something to fill them in.

- If a "does not apply to any product" option doesn't make sense and a company has only one product, don't even present a product selection interface.

- The text "suggested products" seems to indicate something context-sensitive to the user's question/idea/problem, but really this is just a list of all available products. Perhaps consider changing this to "other products" or "available products" or something similar.

If none of that makes any sense, then when the default product is removed it might be a good idea to at least have it appear in the "suggested products" list, showing the list if necessary. This way users can easily undo the remove action.

How do I make a non-employee of my company a "community leader"? I want to take a few of our active community participants and grant them special status as "ommunity leaders". They are answering tons of questions and have volunteered to respond to requests from our users.

This would allow the Company to choose from the helpful users to make a list of the ones that help out the most and put it under "All Employees" or "Official Reps".

What do you think of this idea?

introduce a feature that forwards getsatisfaction postings to the contact mailing address of companies where it says "official company links," put another slot where users can post the contact address of the company. getsatisfaction can then send postings directly to that address

this is for companies that aren't aware of getsatisfaction.com or are ignoring it

thanks