Does Get Satisfaction tie in to Trac, SVN, bugzilla, basecamp, or other bug tracking software? Is there a way to import problems into a feature request repository?
I'd like to grab the code for a badge. Where can I do this...I'm an "employee" of my company. I'd like the larger badge here.
http://skitch.com/amymuller/guwm/get-...
Also, when I attempt to get the code for a widget from the company page (link:"put a topic widget on your site") it takes me to a log in screen even thought I'm already logged in. If I log in, it takes me back to my company page, and I'm back where I started. This seems broken.
Lastly, it was extremely difficult to find getsatisfaction's help section. I would have thought that there'd be a link to support or help in the header and/or footer. I had to find help by googling getsatisfaction and help.
Is there any way to make a get satisfaction company private as our customers desire to not share their information or problems with the public at large?
I'm having a few issues with the helpcenter myself. I've installed it and configured the database as it specified. I've added the database credentials into the boot.php file.
When I go to www.tradetoday.com.au/help it goes to 'admin-findsite.php' and comes up with a blank screen. If I go to www.tradetoday.com.au/admin.php it takes me to the approval site where when I click 'Yes, allow it' it will end up with a Problem loading page error because the website it's trying to load is:
To me it looks likes there's an error in the .comhandle, if I try to correct it by placing a '/' in between there it will take me to another page which says "We couldn't find it..." like the company I'm trying to do this for doesn't exist.
Is it possible to post to help center without a getsatisfaction account?
At www.secondbrain.com, we are working on moving our support issues to the get satisfaction helpcenter. The helpcenter is hosted at a mediatemple account, and the main service is hosted by rackspace. Is it possible to allow users to post in the help center, with their credentials from secondbrain, or do they need a separate getsatisfaction account?
Get satisfaction is quite awesome, so I have no problems with promoting the benefits from having an account here, but it would be nice to avoid the need of another registration just to get help...
I'm working at SecondBrain and I'm having troubles installing the help center. Basically, I've done everything that is mentioned in the install instruction, but when I try to access the location help center is installed I get the message Fatal error: Call to undefined function urlescape() in /nfs/c02/h02/mnt/*****/domains/help.secondbrain.com/html/Sprinkles.php on line 516
The helpcenter is installed at MediaTemples gridserver. I have managed to install Http_request, and from what I have read here, installing smarty should not be needed. Anyone got a suggestion for what could be wrong? Current URL is help.secondbrain.com.s24758.gridserver.com (DNS not set, main app is at other servers and this is just an access url)
Is there a way to moderate questions before they become public? There should be!
We are somewhat concerned that users may post personal information inadvertently. Allowing us to keep questions private or choose to release a thread publicly will solve our biggest (only?) problem with Get Satisfaction.
I'm really digging Get Satisfaction and its API. The user interface is intuitive, and I love the dynamic topic suggestions and all of the little touches ("Give your discussion a great title" makes me eager to please the forum gods). Ultimately, I have a burning desire to integrate Get Satisfaction with our website for feedback (myvidoop.com).
Unfortunately, there's a problem. We don't want our users to go through yet another page of internet paperwork (and remembering another password!) just so they can get an answer to a question--even though the sign up process is very simple and even though it is a one time cost per user. If a user has a problem with our site, why should she have to submit it with a different account on a different site? What can we do to fix this admittedly hard problem?
I'm worried about malicious users trying to insert javascript or iframes when they are posting. Is there anything in the SDK that escapes content? I looked through the "topics" function and didn't find anything obvious. Thanks!