Get Satisfaction

UPDATE

Start a topic
Have a question, idea, problem or just want to talk? Start typing in the box at the top of the page and see if any similar topics are already in the system.


Click on one of the topics or see all search results:


From the search results page you can click on the topic if you find it or start a new one:


OR, just lick the "Start a Topic" button at the top of the page.


Pick a category: Question, Idea, Problem or Discussion. Enter your topic and a brief but descriptive title:



Add a relevant product or service:



Tag it and tell everyone how you're feeling about it:



Finally, be sure you've done all you can to make your topic as noticeable and findable as possible. Then submit it!:


Browse topics
On the Company home page you can see a paginated list of all topics in that community. You can view them by the default view "Recenty Active", by "Latest Topics" or by "Unanswered". You can also filter the list of topics by type of topic by clicking on the list above the tabs: Questions, Ideas, Problems, Talk or by Products or Tags which are displayed toward the top of the page.

Tags
Toward the top of a Company Home page is a grouping of Popular Tags. Clicking on any of these tags will give you a list of all topics with that tag. Each topic has a list of tags associated with it when tags have been assigned. You can add tags to any topic.


Products & Services
There is a list of Popular Products & Services on the Company home page as well. Clicking on any of these will give you a list of all topics associated with that product or service.


Clicking the "+" will add a product to your dashboard. Clicking the "-" will remove it from your dashboard.


You can also click on the "They make x products" link to see a page with all products associated with company. From this page you can view all the products associated with or related to the company, you can add new products, you can add products to your dashboard and you can click through to any specific product page where you'll see all associated topics and have the option of editing the product details.


People's Pick
"People's Pick" is no longer being used. We now have a system that is more explicit in its meaning. Questions have "answers". Problems have "solutions". Ideas have "good points". When enough people mark someone's reply this way, it will be displayed at the top of the page. If you simply liked what someone had to say, but it doesn't specifically solve a problem or answer a question, you can leave a quick comment for them.

Official Responses and Status
Company representatives are able to mark the status on topics and mark their answers as the Best Answer or Solution from the company. It too, sticks to the top of the topic page and can be viewed inline in the context of the conversation. See this topic for further explanation.

Your Dashboard
Every registered user has a dashboard which you can access by clicking "You" in the top bar. Here you can edit your public profile, view a list of all topics you've participated in across all of Get Satisfaction, keep track of your stats in the system, manage products and companies you wish to follow, and edit your account settings*. You can also subscribe to a RSS feed of your acitvity from your dashboard.

*Account Settings
Account settings are part of your dashboard. This is where you can edit your personal information such as nickname, real name, email address, avatar, tagline, location, password, etc. This is also where you would go to close your account, edit your title if you're officially involved with any companies and set your notification preferences.

Profile
Clicking on another user's name will take you to their profile page. Here you'll see their public profile information, their site usage stats, all topics they've participated in across all of getsatisfaction.com and a list of the companies, products and services they use.

Add a company
If you don't find the company you want to discuss on the Companies page or from the company search at the top of every page, you can add it here. If you're officially affiliated with the company you can claim it!

That's about it. Pretty simple all in all. So dive in and start participating in the conversation!

Hi All,

What is the ideal image size for user profile pictures?

I created a 55x55px image (to fit the preview in my profile), but it stretches quite badly when viewing my public profile page.

Am I right in thinking that 100x100px is the maximum that you use, so would that be the best size to go for?

Thanks!

Some of you may have noticed over the past few days some strange issues with our topic pages. Replies and comments would disappear and reappear.

I've tracked down the problem and solved it. You shouldn't be seeing this particular behavior again. I can go into the details of the cause and solution if anyone is interested.

I apologize for any frustrations.

The template for discussions here at "Get Satisfaction" are insidiously controlling, and corral discussions into certain formats to satisfy people-management needs of the company itself, and engender and constrain thinking modes that fit Internet forums-culture that are not conducive to free and democratic thought.

1. The mandate to use only "one or two paragraphs" in a discussion -- this should not be predetermined.

2. In comments to comments, the text is rendered lighter, and all the points,
even if spacing is inserted, smushed together, to ensure that they get less read -- there is nothing that says comments to comments are by their very nature less relevant, and that's a pre-termination by Get Satisfaction about the meaning of discourse that is too intrusive.
At the very least, they need to enable spacing within comments to comments to make them legible and not pre-determine their relevance through font/layout decisions.

3. For some reason, on some parts of the discussion, a window of only 2 lines open to decrease the liklihood of typing more than two lines, and on others, a whole window opens to encourage the typing of paragraphs. This seems like some pre-determination of user behaviour and again, management technique to corral discussions.

4. Another pre-determined intrusive template is the notion that one "has to pick a product or service" but Get Satisfaction *itself* isn't among them; one is also urged to adopt a silly MMORPGy happy face. These are cultural artifacts.

We want you to be able to keep track of the most helpful people you encounter on Get Satisfaction, and now you can.

Next time you visit your dashboard, you should see a message like this:


Tell us what you think of our import process, which other services are important to you, or other such things.

The Put Satisfaction on Your Site page of the Admin section is where admins can find our nifty widgets. Currently, we have two widgets:

1. Topic Search Widget: Allows your users to search and get results for Satisfaction topics on your own website. They'll also be able to submit new topics! Once they click on a listed topic suggestion or hit the "Add details and submit" button they'll be taken to the corresponding page in your Satisfaction site.

2. Live Topic Widget: Put a list of Get Satisfaction topics from your Satisfaction site on your own website. Choose what kind of topics, how many, and more. It's like a dynamic FAQ. Once a user clicks on one of the topics they'll be taken to that topic page on your Satisfaction site.

To add either of these widgets click the "Get it!" button. Then you'll be able to customize the perameters for the type of results you want displayed and see a handy in-line preview by clicking the "Preview" button. Once you've set the options the way you want them, copy out the Markup code and CSS code by clicking the corresponding "copy" buttons and pasting in the appropriate places in your site. You can customize the visual look of the widget to match your site by changing the CSS or changing the markup to call your own CSS code.

We also have a couple of badges you can use as links from your web site to your Satisfaction site.