Recently created problems in Get Satisfaction

Hi

It appears you have done a minor update on GetSatisfaction..it also appears that this update may have broken or changed your API?

For example: http://api.getsatisfaction.com/
informs me that:

"We're sorry, but something went wrong.
We've been notified about this issue and we'll take a look at it shortly."

Same with:
http://api.getsatisfaction.com/topic
http://api.getsatisfaction.com/people
..
and I would assume all urls actually.

We use your API to feed our FAQ section on our website - which is now appearing empty!

Get Satisfaction Beta Release has an image and comes up beginning of product list, but Get Satisfaction does not. It's confusing to look in two places to see if someone has already had the same topic.

What about linking them?

I'm trying to set up a profile for Trackur.com and get a 500 error when clicking "Create Company"

Why can't I edit my post prior to it getting any responses? See: http://getsatisfaction.com/plurk/topi...

At Triggit.com we have people who are posting problem that are not showing up on GS. I am getting the email notifications as if they were being sent directly to me by the user. The problems are not appearing on GS and the email notifications are being sent to the email address listed for the company.

The emails looks like this:

Tiger Beaudoin reported a problem in the Get Satisfaction Instant On Help Center at 12:17:33 EDT, 2008/07/07.

Summary: Ning integration?

Details: Do you have instructions on how to add to www.ning.com social networks? Do you support them? I can't find the tag from my \"manage\" dashboard - perhaps that's by design? Any questions or experience in this area yet? See www.bikramfinder.com

I'm

What a fucking joke. Get Satisfaction's login form crashes MobileSafari after I enter 3 characters of my email address

Hi Get Satisfaction team,

I think I report an important problem here:

The problem with the 15 minutes edit time is, every time I enter the "one minute left countdown" ;-) period and try to save my change (always only a small, quick fix / change, don't worry :)), it freezes! And subsequently doesn't show up in the post.
I think, at least your system should be configured that way, that it accepts all changes, made in that last editing period! "Freezing" is just not a solution. ;-)

Keep up the good work! :)

Kind regards,

Phil

I changed the location of our Help Center. Everything works except for the login to the dashboard. It appears to be a setting on GS's side.
When i click on link me to my account it redirects me to
http://getsatisfaction.com/api/author...
which works fine, but when it redirects me to the following page
http://itsportsnet.com/help/helpcente...?
but it should link me to
http://itsportsnet.com/help/handle-oa...?

Hi there,

I currently experienced the problem, that I accidentally clicked on "Cancel editing this reply".
What happened? My new sentences were immediately gone without any possibility to restore!! :( That's too bad I think. I think in this case, AJAX is only useful, when you would implement a "Are you sure you want to cancel?" dialogue!

No one likes to loose the stuff he has written. And in this case, the formerly useful AJAX isn't a time saver any more, but a time burglar. I hope you get my point.

Hi there,

after clicking to the products / companies I added here to my account (http://getsatisfaction.com/people/use...), I'm wondering, because the "Sort: by usage" just doesn't work at all! It isn't just reversed, it's just chaotic, as I posted this much:

1.) Get Satisfaction
2.) Profilactic
3.) Twhirl
4.) Everything else (not noteworthy)

The sort order is: PBWiki, twhirl, twitter, ping.fm, last.fm, brightkite and so on...

Instead it seems to be ordered, when I remember it correctly, after the date of addition of the product / service / company! I don't know, if that's what you mean, but that's not what I understand concerning "usage". You might add an option "Sort by: date added" (this would be the correct ":" usage btw), but not use it as the standard option.

Hi GetSatisfaction team,

as you know, I get topic recommendations as I type into the content field ("These topics may help") and these topics are also openable by me via right and left click, but they're not openable with the "Drag De Go" extension (v.0.2.5.1) for Mozilla Firefox (v.3.0).
I don't know why, but I had never any problem with this extension any site.
I also use it on your site, but just not for the AJAX (I'm right, am I?) created hyperlinks.

Of course this should somehow concern the extension developer, but I'm just wondering (as a non-geek) why it just doesn't work on that single website / web form?
I didn't deliberately check some other AJAX forms, but I'll do it soon.

Hope I'm not wrong here with my question, if I am, hm, just delete the topic. ;-)

PS: Extension URL: http://forums.mozillazine.org/viewtop...

Hi there,

I again saw some company products that need some in-depth look from the GetSatisfaction team or some company staff, as they seem senseless and useless to me and certainly aren't a product / service by the company! It's in this case nothing harmful, but just plain stupid somehow.

I'm even wondering how you weren't sued or somehow got some angry mails by someone. :D

Why? Because, erm, don't tried it of course, but what about someone creating some illegal, smud, pr0n or trademark protected products / services just for spamming or illegal actions of maybe just for fun? -.- This could happen, couldn't it?

Of course you could and highly probable do check a lot of company profiles and products, but a "Report this" button maybe including a optional description + drop-down menu field, which could be used by the GetSatisfaction users to directly report an issue would help, wouldn't it?

Just my 2 cents concerning security and content relevance.

@getsatisfaction: There's a typo in your "Start a topic" field: "questiona, ideaa, problema, discussiona". Please fix it! (Both FF3 & IE7..)

On topic pages, some sharing options do not work as intended because the Get Satisfaction URI is not encoded properly within service URI schemes.

Also, Reddit's querystring parameters should be 'url' and 'title'. Not sure where you got the 'reddit_' prefix from!

For instance (two birds with one stone here):

http://reddit.com/submit?reddit_url=h...

should be

http://reddit.com/submit?url=http%3A%...

Now here's where I pump a Share/Save button, so you'll only need to worry about trivial things like this once... http://www.addtoany.com/ ; )

Hi there,

some seconds ago, I tried to both products of Plazes:
http://getsatisfaction.com/plazes

As I added the normal Plazes, suddenly the right product couldn't be added anymore.
And short afterwards, the buttons and explanations somehow reversed. On the added "Plazes" on the left, there was an + Button with the corresponding description and on the right, there was the - Button and the description "Remove from your dashboard" for "Plazes beta".

Strange.

Same problem as with this ticket i posted for ping.fm:

http://getsatisfaction.com/pingfm/top...

http://bassdrivearchive.com/archives/...(2008-07-04).mp3

is shortened wrong, as you can see.

Note: many implementations of e.g. BBCode (such as the implementation in vBulletin) have the same problem. But the URL I pasted is straight from Firefox "right click, copy location", and I should not have to manually substitute %28 and %29 for the brackets.

According to RFC1738 (http://www.w3.org/Addressing/rfc1738.txt , section 2.2) the following characters are allowed unescaped in a URL:

$-_.+!*'(),

Of course if you automatically include ) in a URL without you will probably have complaints from people who enclose their entire URLs in brackets (http://www.example.com/). I would suggest only excluding a final ) or , (and possibly !) if the following character is a disallowed character (e.g. a space) and always including all the others. Also definitely include a ) if the URL ends with it if the URL previously contained a matching number of (s.

See, look, i've done all your work for you. ;)

I havnt gotten very far with my installation, but im installing it locally on my mac? could that be a problem?

here is what i get so far

Notice: Use of undefined constant default_exception_handler - assumed 'default_exception_handler' in /Users/John/Sites/Admin/helpcenter/Sprinkles.php on line 25

Notice: Use of undefined constant default_error_handler - assumed 'default_error_handler' in /Users/John/Sites/Admin/helpcenter/Sprinkles.php on line 26

Tks for your help!

I'm with IntenseDebate and I use your service like a madman. Thanks for putting out a great product.

Lately I've been experiencing issues with posting comments in our Get Satisfaction forum. When I select the "post reply" button it hangs indefinitely. Sometimes if I refresh the page my comment is posted, sometimes it's not. I'm using Firefox 2 & 3 when encountering this problem.

On a different note, IntenseDebate comments are perfect for Get Satisfaction. But I'll take that conversation offline....

Thanks for the help,
Michael Koenig
IntenseDebate

I noticed that the microformats are missing from remote Help Centers. Would it be possible to make sure that formats like hAtom, hCard and similar formats remain intact on remote sites?

There are interesting side effects to having a < (lessthan) followed by a - (Hyphen). The message magically gained a > (greaterthan) symbol and was missing half the text.