Recently active topics in Get Satisfaction tagged with about satisfaction

  • 3 Replies 4 Followers

    What if I can't upload a file to my company's main website to verify it? Last reply on May 16, 2008 07:54.

    Closely related to another topic, "How do I identify myself as being a company representative?" I would like to know what my options are if I can't upload the fingerprint to complete the Company Website confirmation process.

    Can I contact Satisfaction directly about this?
    Cameron Walters Cameron Walters asked this question on August 30, 2007 07:32. It's tagged roles, employees, role verifcation, satisfaction faq, help, about satisfaction, and features
  • 13 Replies 10 Followers

    What do I call my Get Satisfaction site? Last reply on October 10, 2007 21:37.

    So we're rolling out RescueTime tonight (just had 600 beta waiting list signups in 36 hours-- not bad to a niche little product like ours).

    We've prominently linked to our GetSatisfaction site within the app... And I struggled a bit with what to call it.

    Is it a forum? Is it a customer service site? Is it a ... Well, what is it? What can I call it that will make sense for people... That will make it clear that it's a place for support but (more importantly for us) to discuss what new stuff we could be doing with RescueTime?

    We settled on "forum" (which is laden with meaning for most early adoptor types), but it doesn't seem to do it justice.
    Tony Tony asked this question on July 26, 2007 07:43. Stefan Fountain also has the question Tony asked. It's tagged about satisfaction
  • 1 Reply 2 Followers

    Official Rep vs Employee Last reply on April 26, 2008 08:13.

    What is the difference between an official rep and employee?
    UCDeseMuscles UCDeseMuscles asked this question on April 26, 2008 02:53. It's tagged satisfaction faq, and functionality
  • 4 Replies 3 Followers

    Quite satisfied with Get Satisfaction, thank you! Last reply on April 24, 2008 20:55.

    Funny, the most challenging thing I've found so far with Get Satisfaction is finding a clear place to say how satisfied I am with the service. It's not really an idea, question, problem or discussion; just a comment. But that's OK! :)

    I confess. I'm in love with your service, which frankly is requiring some bit of therapy because you're not really supposed to love CSM/community mgmt/help services, right? It's readily apparent the thought that's gone into the product, the interface, the use cases, the overall goal, etc. Just beautiful, and I've told many of my product colleagues about it already. Sure you've got a few tweaks left in the bucket, but who doesn't. The vision and path are both there.

    With specific regard to design, I'm generally not a fan of Web 2.0 interfaces because they're so overused and gratuitous, but you folks have really put the function into the form. Nicely done, and a great model for other folks.

    We're going to give GS a run as a core community/customer support service for my company here, and we'll keep you posted as to how it goes. We're going to try and integrate it with things like our blog, our help wiki, etc. Would love to see how your roadmap lines up...we have ambitious goals for growth, and I'd love to keep GS a core part of our outreach with that growth.

    My only complaint is where were you when I needed you at my last few startups? :)

    Keep up the good work!
    MarkH MarkH started this conversation on April 24, 2008 20:23. It's tagged about satisfaction, and getsatisfaction satisfaction
  • 1 Reply 2 Followers

    Can I import FAQs from another site? Last reply on April 24, 2008 14:14.

    Is it possible to import a FAQ database from another site - i.e. a database of FAQs from KAYAKO
    tomc tomc reported this problem on April 24, 2008 11:06. It's tagged help, interface, and satisfaction faq
  • 1 Reply 3 Followers

    Adding getSetisfaction "costomer service & community" on my domain Last reply on January 15, 2008 15:27.

    Maybe this was already answered - I couldn't find it, let me know.

    I'd like to add a "getsatisfaction.com" section on my site; however - I don't like the idea of letting my customers see that they are completely outside my domain, for customer support.... it sounds to me similar to having "gmail.com" e-mail address used for business purposes :)

    I'm interested to know if there is the option to integrate smoothly "http://getsatisfaction.com/my_company" into "www.my_company.com". Sure, I could hide the URL in many ways and make it look like they never actually left my domain. But I would like, if possible, the option to "hide" all the other companies/products, when I access an URL like "http://getsatisfaction.com/my_company?just_my_company=true"
    (e.g. hide the header & the "find a: company" search 'toolbar').

    I have no problem if you still leave a "powered by getsatisfaction.com" logo in the page (which may be clickable, and may open getsatisfaction.com in a new window). It's not that I don't want you to get credit for providing the service - but I wouldn't want my customers "confused" when they click the 'customer service' link; they need to see just options relevant to my company - and NOT "support issues" for other companies, too.
    Also, the 'regular' URL (with getsatisfaction.com/my_company) may work as it works now - i.e. without hiding anything. If someone reached the "forum" through getsatisfaction.com, there's no problem; but if he reached the forum through my site - I would like him to see only my company's issues, and not others.

    Actually - it would be great if through some mechanism (e.g. a 'session cookie'), when I redirect them to getsatisfaction.com/my_company, instead of the regular 'header' I could use my "custom header" - e.g. place my logo there, and have a "return to your account" option. This way, I wouldn't have to hide the URL at all :)

    Is this possible/are you planning something like this?
    Virgil Virgil asked this question on January 15, 2008 10:09. Rogier van Wagtendonk also has the question Virgil asked. It's tagged about satisfaction, and features
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