Recently active problems in Get Satisfaction tagged with about satisfaction

Same problem as with this ticket i posted for ping.fm:

http://getsatisfaction.com/pingfm/top...

http://bassdrivearchive.com/archives/...(2008-07-04).mp3

is shortened wrong, as you can see.

Note: many implementations of e.g. BBCode (such as the implementation in vBulletin) have the same problem. But the URL I pasted is straight from Firefox "right click, copy location", and I should not have to manually substitute %28 and %29 for the brackets.

According to RFC1738 (http://www.w3.org/Addressing/rfc1738.txt , section 2.2) the following characters are allowed unescaped in a URL:

$-_.+!*'(),

Of course if you automatically include ) in a URL without you will probably have complaints from people who enclose their entire URLs in brackets (http://www.example.com/). I would suggest only excluding a final ) or , (and possibly !) if the following character is a disallowed character (e.g. a space) and always including all the others. Also definitely include a ) if the URL ends with it if the URL previously contained a matching number of (s.

See, look, i've done all your work for you. ;)

Is it possible to import a FAQ database from another site - i.e. a database of FAQs from KAYAKO

I just submitted a post titled "AT&T GoPhone Answer Center "Ask a Question" is Broken" and wanted to submit to digg in order to raise awareness. Digg rejected the submission because the title was too long, and I didn't have a way to manually truncate, nor did the system truncate automatically. So I wasn't able to submit.

Again, and again, and again. Oh the joys of iterative design and development. Tell us what to change and we change it!

I want to be satisfied. Quickly. =)

This is a really cool concept but I think there are some typical growing pains.

i've been receiving so many email updates from one of the topics that i started that i've decided to turn off email updates for all topics in satisfaction. maybe i'm missing some very obvious controls, but here is what i'm looking for:

1.) the ability to restrict *how often* i receive email updates (every time an update is made to a topic, or 1x per day, or 1x per week, etc.). this feature does not appear to exist in the current release.

2.) the ability to unsubscribe from specific topics that i've started. right now unsubscribing from topic updates via email is an "all or nothing" affair, which is frustrating.

3.) the ability to subscribe to updates to my topics as an RSS feed. i would *really* prefer to receive updates on topics in my RSS reader, which i visit when i have time, versus in my email, which i try to restrict to personal communication.