How do Get Satisfaction make money to support the employees, servers, future developments and stuff?

This thought just came to my mind: Do the people working for GetSatisfaction also provide "professional" support for other products that have been added here?

I see that some are providing support for Facebook, which although nice, cannot be very helpful without being a Fb employee.Stuff like software OTOH seem like a better choice as you might have a higher chance to be helpful.

This makes (to me) business sense. By helping people even with companies you are not working for, you create create satisfied users who know that even if their company is not caring, someone else does. As a result they'll keep coming back and spread the word to their friends.

Of course I understand that the point is to have mainly community powered support but the GetSatisfaction employees could act as the perfect catalyst. Thus (for example) one could be the windows expert, another the mac expert and so on.

Just interested to hear your opinions on this.

How do I view companies by category or tag? I realize that most people will come to Get Satisfaction knowing which company or product they want support from/for, but it would be interesting to browse companies listed in Get Satisfaction by their categories, tags. I feel like this should be possible already and that I'm missing something obvious. If there is a way, please point me in the right direction.

I would expect to see it in my dash board, but I don't.

Is it possible to post to help center without a getsatisfaction account?

At www.secondbrain.com, we are working on moving our support issues to the get satisfaction helpcenter. The helpcenter is hosted at a mediatemple account, and the main service is hosted by rackspace. Is it possible to allow users to post in the help center, with their credentials from secondbrain, or do they need a separate getsatisfaction account?

Get satisfaction is quite awesome, so I have no problems with promoting the benefits from having an account here, but it would be nice to avoid the need of another registration just to get help...

Closely related to another topic, "How do I identify myself as being a company representative?" I would like to know what my options are if I can't upload the fingerprint to complete the Company Website confirmation process.

Can I contact Satisfaction directly about this?

So we're rolling out RescueTime tonight (just had 600 beta waiting list signups in 36 hours-- not bad to a niche little product like ours).

We've prominently linked to our GetSatisfaction site within the app... And I struggled a bit with what to call it.

Is it a forum? Is it a customer service site? Is it a ... Well, what is it? What can I call it that will make sense for people... That will make it clear that it's a place for support but (more importantly for us) to discuss what new stuff we could be doing with RescueTime?

We settled on "forum" (which is laden with meaning for most early adoptor types), but it doesn't seem to do it justice.

What is the difference between an official rep and employee?

Maybe this was already answered - I couldn't find it, let me know.

I'd like to add a "getsatisfaction.com" section on my site; however - I don't like the idea of letting my customers see that they are completely outside my domain, for customer support.... it sounds to me similar to having "gmail.com" e-mail address used for business purposes :)

I'm interested to know if there is the option to integrate smoothly "http://getsatisfaction.com/my_company" into "www.my_company.com". Sure, I could hide the URL in many ways and make it look like they never actually left my domain. But I would like, if possible, the option to "hide" all the other companies/products, when I access an URL like "http://getsatisfaction.com/my_company?just_my_company=true"
(e.g. hide the header & the "find a: company" search 'toolbar').

I have no problem if you still leave a "powered by getsatisfaction.com" logo in the page (which may be clickable, and may open getsatisfaction.com in a new window). It's not that I don't want you to get credit for providing the service - but I wouldn't want my customers "confused" when they click the 'customer service' link; they need to see just options relevant to my company - and NOT "support issues" for other companies, too.
Also, the 'regular' URL (with getsatisfaction.com/my_company) may work as it works now - i.e. without hiding anything. If someone reached the "forum" through getsatisfaction.com, there's no problem; but if he reached the forum through my site - I would like him to see only my company's issues, and not others.

Actually - it would be great if through some mechanism (e.g. a 'session cookie'), when I redirect them to getsatisfaction.com/my_company, instead of the regular 'header' I could use my "custom header" - e.g. place my logo there, and have a "return to your account" option. This way, I wouldn't have to hide the URL at all :)

Is this possible/are you planning something like this?

[You have started 7 topics. 20 people are following them.]

I want to know which 20 people are following... is there one place where i can see them?