It seems we lost the ability to check a reply as "Put this at the top of the page as an official answer" once the post has been submitted. Was that intentional?
I can't find the admin page to add/edit employee status on Get Satisfaction, where does Get Satisfaction hide it?
I need to add an employee at my company to our list of official reps, but can't find the control panel where I can search for names and configure their permissions. I am an admin.
How do I make a non-employee of my company a "community leader"? I want to take a few of our active community participants and grant them special status as "ommunity leaders". They are answering tons of questions and have volunteered to respond to requests from our users.
I'd like to be able to monitor twitter feeds for some of the products I've added but that the company had not embraced. As the overheard tab by default catches only the company's name, I don't hear anything when the products is mentioned. Case in point:
Company: BestGameEver
Game: Audiosurf
Invited users (via the Upgrade invite functionality) are not showing up in the admin users page and apparently not getting marked as employees automatically!
I've noticed that it is not possible to remove posts of your own (after 15 minutes or when there's a reply) or someone else's post if you're an admin of that company.
I can see that you're trying to stop admins deleting posts and allowing everyone free speech, but what if I implement the helpcenter on my webpage? I think then I should be allowed to delete posts as these posts are appearing on my website and I may wish to remove them to stop others from reading it (if it's spam) and not have to wait for an employee from GSFN to do it.
Sometimes someone asks a new question on a thread which is irrelevant to the head topic. It would be cool to have a button (maybe just for admins) that would move that post to a new topic. Perhaps it could also give you the chance to select some additional responses that should be moved to the new topic (as responses). This could help keep discussions on topic rather than straying.
It could be just for admins or, in keeping with the "openness" philosophy, it could be open to any user. You might need to work out a way to direct people over to the new topic, in case people return to the original topic looking for the moved discussion.
Can't we have a link to the admin section from *all* pages on the site? It takes too much thinking to figure out that it's only avail. from my company pages
I just got my acceptance email about confirming my company, but when I click on the "Admin" link to start working on it, i get "AccessDeniedError" in a scary red box. Any help?
1: In your user account page, create more than one email address and verify them both, marking one as your primary.
2: Get approved as the Admin for your primary address.
3: Change primary address to non-approved, but verified, email address.
In step one, you are not an admin. In step two you are an admin. In step three you are no longer and admin, even if you switch back to the previous email.
How do I become an Admin for my company? I'm currently an employee, but I'm the one responsible for my company on getsatisfaction and I'm not listed as the admin/official rep right now. What's the process for becoming an admin for your company?
When I changed my primary email address, I suddenly lost the company that was in my list of companies. Changing the primary email address back didn't fix this.
We currently have options for Admin, Employee, and Representative, but I was wondering about a 4th level... I'm not sure what you'd call it - but perhaps "Trusted User"?
The idea being that a lot of products or services have users who are deeply familiar with the product/service and it would be great to recognize them as users who can provide "trusted" help. Think about Twitter as an example: there are lots of people who know the ins and outs of the deep roots of Twitter (and how to use it and develop for it) who don't work for the company and thus don't really fit the rest of the title as they don't have a true insider perspective.
On my "Admin" page, I've entered, and my links are displayed as "...FaceSay..." (one word). On my Symbionica page, though, "FaceSay" is displayed as "Face Say"
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Ted Grubb (Official Rep)
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on July 21, 2008 16:57
SongbirdEthan
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on June 27, 2008 21:16
Eric Suesz (Official Rep)
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on June 24, 2008 18:21
Lane Becker (Official Rep)
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on June 16, 2008 15:01
Amy Muller (Official Rep)
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on June 11, 2008 19:30
Marat Levit
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on May 29, 2008 21:53
parker
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on May 17, 2008 19:38
Greg Bell
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on April 28, 2008 22:34
Cameron Walters (Official Rep)
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on April 16, 2008 18:36
Tommy Vallier
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on March 28, 2008 21:24
Scott Fleckenstein (Official Rep)
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on March 14, 2008 19:20
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