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The Put Satisfaction on Your Site page of the Admin section is where admins can find our nifty widgets. Currently, we have two widgets:

1. Topic Search Widget: Allows your users to search and get results for Satisfaction topics on your own website. They'll also be able to submit new topics! Once they click on a listed topic suggestion or hit the "Add details and submit" button they'll be taken to the corresponding page in your Satisfaction site.

2. Live Topic Widget: Put a list of Get Satisfaction topics from your Satisfaction site on your own website. Choose what kind of topics, how many, and more. It's like a dynamic FAQ. Once a user clicks on one of the topics they'll be taken to that topic page on your Satisfaction site.

To add either of these widgets click the "Get it!" button. Then you'll be able to customize the perameters for the type of results you want displayed and see a handy in-line preview by clicking the "Preview" button. Once you've set the options the way you want them, copy out the Markup code and CSS code by clicking the corresponding "copy" buttons and pasting in the appropriate places in your site. You can customize the visual look of the widget to match your site by changing the CSS or changing the markup to call your own CSS code.

We also have a couple of badges you can use as links from your web site to your Satisfaction site.

The Products & Services page of the Admin section is where an admin can add a primary product or service to their Satisfaction site. This is best applied to companies who have one product or service or a primary product or service that they'd want most topics assoicated with. Once set, this product or service will be automatically attached to all topic posts unless removed on a per topic basis.

To set a primary product or service that has already been added to your Satisfaction site simply select it from the drop down list provided.

To set a primary product or service that has not been added to your Satisfaction site, click the "Add a new product or service" link. Fill out the form that pops open:
Product name; Upload an image; Select "Product" or "Service"; Add a description; Add a link to your external product or service page by clicking the "Add a new link" button; click "Create Product" or "Create Service".

Now find that product or service in the drop down list and select it.




If your company has several products or services it may not make sense for you to set a primary one. In this case, you can add all your products and services by clicking on the "Add a new product or service" button in the left column of the main page of your Satisfaction site. A window will pop open where you can add the name, upload an image and add a description and an external link.

UPDATE:

The Accounts & Roles page of the Admin section is where Admins can add employees, invite employees, assign roles and edit roles.

There are three levels of roles:

1. Employee = An Employee title is attached to their avatar in your Satisfaction site so that users know that they have an internal perspective. They do not have access to other tools or the Admin section. They can not mark a reply as the "Best answer from the company" or set the status on their replies. Their interaction within your Satisfaction site is not necessarily considered the official voice.

2. Official Rep = An Employee title is attached to your avatar in your Satisfaction site and your topic posts and replies within your own site are accompanied by an Official Rep badge which indicates that you are an official voice of the company. You can set your reply and other employee replies as the "Best answer from the company" or set the status on your replies.

3. Admin = Same controls and advantages of an Official Representative. You also will have access to the Admin tools via the Admin link in the top bar.

Adding employees:

- If you have an official email domain, add it under "Add a company website" and click the "Add it" button. Any employees already registered in Satisfaction with their official email address will automatically show up in the list above as an Employee.

- To add individual users add their email address under "Upgrade one person to employee status" and click the "Upgrade" button. If they're already in the system with that email address they'll show up as an employee in the list above. If they're not, you'll be prompted to send them an invite to Satisfaction.

- Managing the roles: Once you have your list of employees under "Manage roles" you can change their role status or remove them. Removing their employee affiliation will not delete their user account.

The Company Details page of the Admin section is where an Admin can update the info about their company in Satisfaction. Admins can:

- Change the company display name; click "Save name and description" button

- Add or edit the description; click "Save name and description" button

- Add or change out the company logo; click the "Save logo" button

- Add external links; select a label, add the URL and click the "Save links" button

If your company has a Satisfaction site, be sure to use your official email address to sign up with your user account. This way you'll automatically be set as an employee of your company if an official email domain has been set on your Accounts & Roles page in your Admin section. You must have "admin" status to access this page.