I've started looking into the Getsatisfaction API and before I really have one of our programmers dive into it, I was hoping to get confirmation on whether I can do what I want to do with it.
Basically, I want Getsatisfaction.com to host all the questions and discussions regarding my company. But I would like them to be able to have access to all of Getsatisfaction's functionality from WITHIN my company's website. Can the API be used to do this? I've seen the buttons for "Put a topic widget on your website," but I want people to be able to actually participate in the discussions (post new topics, replies, and sign up) from within my website as opposed to just reading them.
Salesforce is installed in many a Support Org, including ours,... seems like offering a version of GS for Salesforce AppExchange could be a good idea. GS would be providing a community-based funnel for support issues into Salesforce while vetting ideas and questions across the customer community.
Salesforce Appexchange has a "Community Mgmt" section classified under "Support" apps,... but, interestingly, no apps are currently offered there.
We're developing a product for a new client and we all love your API. We'd like to have a private beta period in which a select group of users can access our site. Eventually, we want that same support system to be open and free when we go public.
If we use the API, will it automatically make a public profile (company, topics, etc.) on Get Satisfaction? We definitely want that to occur when we're public, but we don't want it to happen during the beta/alpha period.
Earlier I posted a question about limiting the Help Center to just a subset of products (see here), and you guys told me that's not possible yet.
We've managed, however, to hack a version together which limits our help center to just one product. The only problem that remains is the search functionality. There's no way to filter search results by product.
If you guys would please add the Product ID as one of the parameters of the search results that your API produces, it would be hugely helpful to us.
I'm trying to install the Help Center on my company's server, but keep running into the following error:
Parse error: syntax error, unexpected T_NEW in /usr/home/fluenz/www/htdocs/getsat_eric/helpcenter/Sprinkles.php on line 55
Line 55 in this file has to do with connecting to our MSSQL server. However, I've created the database "sprinkles," added to it the sprinkles-schema.sql data, and have entered our MSSQL username and password into the boot.php file.
Perhaps the problem is that I'm not executing this command properly: % cp -R . /var/www/html/xxxxx
I'm using SmartFTP, and I've created a command with the correct directory. When I try executing the command, nothing seems to happen.
I setup the help center php application, and it has trouble "staying in sync" with the service.
When I visit the main help center page the list of topics seems to be out of date (sometimes 2 replies when there is 3, etc.)
Each time I log in to access the dashboard, help center has to re "authenticate" with my get satisfaction account, and the API services menu fills up with multiple keys.
I would love a feature that would allow a website to hand over users for contribution without them having to re-enter their user information (basically, a user account handoff API), Get Satisfaction is awesome for site designers because they can tie it directly into their own site, however it can be disgruntling to users to have to go through the account creation process twice for a website, a transparent handoff that would allow a distant end to pass user information over to Get Satisfaction to help autocomplete or completely skip the account creation step would be wicked cool.
Does Get Satisfaction tie in to Trac, SVN, bugzilla, basecamp, or other bug tracking software? Is there a way to import problems into a feature request repository?
Do you guys offer an XML data dump if we ever wanted to take some of the data and use it ourselves, etc of all the topics and questions that people ask us on here?
Is it possible to post to help center without a getsatisfaction account?
At www.secondbrain.com, we are working on moving our support issues to the get satisfaction helpcenter. The helpcenter is hosted at a mediatemple account, and the main service is hosted by rackspace. Is it possible to allow users to post in the help center, with their credentials from secondbrain, or do they need a separate getsatisfaction account?
Get satisfaction is quite awesome, so I have no problems with promoting the benefits from having an account here, but it would be nice to avoid the need of another registration just to get help...
Should I use HelpCenter and host support pages on my own site or integrate the GS API for single sign-on? I guess I'd like to know what I'm giving up by using HelpCenter and how it fits in with all the content and users on the Satisfaction site/pages we have.
I'm using the api to grab some of the latest topics for our company on getsatisfaction with the ruby gem you guys developed. I seem to get the topics fine, iterating through each and doing topic.subject outputs the subject, but topic.content returns an empty string
I'm really digging Get Satisfaction and its API. The user interface is intuitive, and I love the dynamic topic suggestions and all of the little touches ("Give your discussion a great title" makes me eager to please the forum gods). Ultimately, I have a burning desire to integrate Get Satisfaction with our website for feedback (myvidoop.com).
Unfortunately, there's a problem. We don't want our users to go through yet another page of internet paperwork (and remembering another password!) just so they can get an answer to a question--even though the sign up process is very simple and even though it is a one time cost per user. If a user has a problem with our site, why should she have to submit it with a different account on a different site? What can we do to fix this admittedly hard problem?
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alwisha
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on July 23, 2008 18:17
Cameron Walters (Official Rep)
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on July 21, 2008 16:57
Publi.us
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Thomas
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Eric Suesz (Official Rep)
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Andrew Cornett
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Thor Muller (Official Rep)
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Justin Thorp
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Dean Robinson
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Marat Levit
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David E. Weekly
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Benjamin Stover
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on May 02, 2008 22:33
Scott Fleckenstein (Official Rep)
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on April 29, 2008 15:40
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