I've tried to update my company's logo a couple times. The upload seemed to go fine each time. I cleared my browser cache too, but it's not showing the new logo on our page.
The Help Center doesn't work on Windows platforms, as they don't have the strptime() function. This can be substituted with strftime() with no negative effects.
Also, line 258 in Satisfaction.php doesn't need the &, as PHP uses it as a reference anyway. It causes a warning with it there though.
We're going to start using GetSatisfaction for Secondbrain.com now. However, there's one thing that's keeping me from implementing it in our service. On most of our topics and when I type something into the widget a non-related topic from a company I've never heard of comes up as a suggestion.
Are items that are 'related' to a company then also listed (for some reason) as being created by the company they are related to, even though they're not?
It seems like the codes for topic widgets are inverted; css genius one is beside drop it on my blog (the drop it in one comes with some css i'm assuming?)
Can't use non-ASCII characters in problem reports. If I enter a message that contains a non-ASCII character (such as latin lower case u-with-macron -- essential for my company name) then you show a ? character.
If I am on a product page and use the rollover + icon to add it to my dashboard in the upper left, then rollover the same product in the popular products section in the lower right, the product I just added still shows a + icon when I roll over, and if I click it it REMOVES it from my dashboard, and then changes so I click the MINUS icon to ADD it.
If you get an error when trying to use Get Satisfaction that reads "canonical name taken" here is what has happened: When signing up, you probably double-clicked on the submit button, which resulted in two accounts being created. We thus have a duplicate account for you, and that is preventing you from signing into Get Satisfaction later on. This isn't your fault, but rather a bug we need to fix.
Until we fix this, we'll need to manually remove your duplicate account. You can contact me at eric [at] getsatisfaction [dot] com, and I'll make sure we get you up and running again by deleting your duplicate account.
Sorry for this inconvenience to our users. I know it's a limitation we can outgrow, though, and hopefully soon!
I'm using the api to grab some of the latest topics for our company on getsatisfaction with the ruby gem you guys developed. I seem to get the topics fine, iterating through each and doing topic.subject outputs the subject, but topic.content returns an empty string
Some of you may have noticed over the past few days some strange issues with our topic pages. Replies and comments would disappear and reappear.
I've tracked down the problem and solved it. You shouldn't be seeing this particular behavior again. I can go into the details of the cause and solution if anyone is interested.
I just got my acceptance email about confirming my company, but when I click on the "Admin" link to start working on it, i get "AccessDeniedError" in a scary red box. Any help?
I signed up and can log in with the password I was emailed, but when I try to change it I get a message that the "canonical name" (same as nickname?) is taken. I cannot make any changes at all to my account. Bummer!
1: In your user account page, create more than one email address and verify them both, marking one as your primary.
2: Get approved as the Admin for your primary address.
3: Change primary address to non-approved, but verified, email address.
In step one, you are not an admin. In step two you are an admin. In step three you are no longer and admin, even if you switch back to the previous email.
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Scott Fleckenstein (Official Rep)
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Eric Suesz (Official Rep)
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