There should be an option either for the company or for everyone to mark ideas as duplicate of another and somehow merge then together so that they are all under the same topic and followers are tallied together while the original topic is either closed and added as a link to the original, or added as another comment.
This is a classic functionality of most bug tracking systems and Ubuntu brainstorm has implemented it nicely as well and is generally a good option to have on any problem & suggestion tracking system as duplcates tend to occur regularly
We have been dealing with users posting multiple threads with the same topic. This is creating a ton of ambiguous antics and causing a few threads to be ignored. You have a nice pre-posting topic guesser in place, but it's not getting to everyone. I even put up a thread saying "READ FIRST!" and still people seem to go about their own when posting.
It would be nice to have some moderation with threads that are of a duplicate topic rather than 10 pages of the same question and all have a c&p'd answer from the original topic.
I don't know how well this plays with your "Customer powered" model, but from an active user standpoint, moderation seems almost necessary in this case.
I probably posted a duplicate thread just by bringing this up. I'm so confused and lonely.
In feedreader, my getsatisfaction RSS feeds keep showing duplicates.
This is because each article ends with
"This reply was posted about 9 hours ago"
So if I check the feed the follwing day, I would get for the same article
"This reply was posted 1 day ago"
Although the text in the feed item has not changed, only this part changes and the rss reader detects a change, so I keep getting older items re-displayed as new unread items.
Could add an option to remove the date indication in the feed items? I do not understand the purpose of this indication, as rss readers are able to get the time directly as reported by the feed, no need to embed this information in the body of each feed item. It just adds useless noise.