I've noticed that if I forget to set the "Has the status changed?" when I post a reply, I can't simply edit my reply within the 15 minute grace period and do so — that field isn't available in the edit form (only the initial reply form).
The only workaround I've found thus far — and maybe I'm just missing the toggle somewhere else on the page — is to delete my original reply and then re-reply, this time remembering to set the status. Obviously this is sub-optimal workflow-wise, but worse than that, it most likely (I can't see since I'm the one replying) ends up spamming the followers of that topic with two copies of my reply.
Is there something I'm missing? Is there a toggle to change the status somewhere else without replying again? Can you include the status change pull-down in the edit form?
It's rare, but some customers input tags or topics which are inappropriate or not helpful. Is there a way to edit these tags?
For example, here's a post where the "tag" is just a direct copy of the question. It's way too long and throws off formatting when viewing the list of topics/tags associated with Joby:
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Rael Dornfest
last replied
on June 25, 2008 00:13
Eric Suesz (Official Rep)
last replied
on May 16, 2008 16:55
Cameron Walters (Official Rep)
last replied
on April 11, 2008 22:04
