Recently active topics in Get Satisfaction tagged with email

  • 14 Replies 7 Followers

    stop following Last reply on May 07, 2008 16:20.

    I commented on this thread:
    http://getsatisfaction.com/twitter/to...

    a few days ago, and I started getting email notifications as people posted replies. This was cool for a while, but it's gone on too long now and I want to disable those notifications.

    So I clicked the 'Stop following' link in the email and it brings me back to the page above:
    http://getsatisfaction.com/twitter/to...

    and I thought that would do it. Apparently not. A few hours later I get another email. So I click it again, and go looking for a 'Stop notifications' button somewhere on the page. Can't find it. Give up.

    A few hours later, another email. Click on 'Stop following' again. Getting frustrated. Where the heck is the 'shut up about this already' button??
    alan alan reported this problem on February 13, 2008 16:20. Ryan King joined alan and 1 other person reporting this problem. It's tagged following, and topics
  • 6 Replies 4 Followers

    Tell me about new products from my company Last reply on May 04, 2008 22:27.

    Somehow users decided that we make a lot of products that we don't really make or are from completely unrelated companies (cf. evernote), or that there is a product called "Zemanta", so now we have zemanta/zemanta .. :) etc.

    What I'd like to see is that I would be notified of this new product addition. I use GS through email mostly, and I really don't look at the first page. It would be really great if you just send me an email, telling me I have a new product so I can act on it sooner rather than later.
    Jure Cuhalev Jure Cuhalev shared this idea on May 04, 2008 14:39. It's tagged products, notification, and email
  • 1 Reply 2 Followers

    Bug: Lost Admin privileges after successfully claiming site Last reply on April 29, 2008 03:19.

    How to reproduce this error:

    1: In your user account page, create more than one email address and verify them both, marking one as your primary.
    2: Get approved as the Admin for your primary address.
    3: Change primary address to non-approved, but verified, email address.

    In step one, you are not an admin. In step two you are an admin. In step three you are no longer and admin, even if you switch back to the previous email.
    Jaxon Brooks Jaxon Brooks reported this problem on April 29, 2008 02:36. It's tagged bug, admin, address, and email
  • 7 Replies 5 Followers

    How do we communicate critical private information using Get Satisfaction? Last reply on April 11, 2008 22:09.

    How do you safely communicate private information between users with Get Satisfaction? Sometimes, for example, we need to log in to a user's wiki, and therefore we need to exchange email addresses or passwords. Lacking the "private messaging" feature used by traditional forums (or the ability to display a registered user's email address only to other registered users), we are forced to publish details in threads where anyone can see them. I know of at least one instance where PBwiki staff had to contact GS staff and have them remove private information from a post by a hapless user, who was not given any other option to communicate that information. I just created a throwaway email address for a post yesterday, and I have already gotten my first piece of spam at that email (which didn't exist before, so obviously spiders are crawling your site looking for this kind of information).

    There are also times when I would have preferred to inform someone of a mistake privately, and let them sort it out and save face, rather than post openly about it.

    How does Get Satisfaction recommend that we handle this problem? Are there any plans for facilitating private communications between users?
    Guy Fawkes Guy Fawkes started this conversation on April 11, 2008 13:23. It's tagged confidential, email, privacy, and messaging
  • 20 Replies 9 Followers

    New interface loses "edit" timer upon page refresh, comments don't send email notifications Last reply on April 10, 2008 22:27.

    When I post a comment to a reply, the 15 minute timer disappears when I reload the page. I goof occasionally with spelling, and I'll admit it, in my answers sometimes, so not being able to fix something minor (or major!) is a bit harder than it used to be.

    Also, comments on replies don't send email notifications, which means as a Support person, it'd be easy for me to miss a reply to something if it was posted in comment form.
    Casey Greene Casey Greene reported this problem on April 09, 2008 23:44. It's tagged interface, comments, notifications, page refresh, and edit timer
  • 4 Replies 6 Followers

    Can I route support emails into Get Satisfaction? Last reply on April 02, 2008 22:36.

    Is there a way to set it up such that emails sent to our company support email address are routed into Get Satisfaction? We are looking for a customer service/support solution such that our employees can easily track what emails/topics have been replied to.
    John Lem John Lem asked this question on April 02, 2008 18:33. Stephen Paul Weber joined John Lem and 1 other person asking this question. It's tagged support, email, and customer service
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