[Satisfaction]: All topics tagged email for Get Satisfaction - Recently Active

Are there direct communication capabilities on GS?

Wed, 02 Jul 2008 19:45:14 -0000

Is there a private messaging system or any other way for a company to directly communicate to a customer, i.e. to give a personalized license key?

Unspecific notification settings are annoying

Sun, 29 Jun 2008 06:03:56 -0000

From your "Email & Notifications" settings:

"Send me email at my primary email address about new replies on topics I have posted, replied to, or followed"

That is really unspecific!
How about setting these per posting?
Usually If I have posted a problem myself, I want a notification on any comment.
But if I am only annoyed by something, like Twitter's IM-feature turned of, I don't want an email whenever another poor guy replys with "yes, this is so bad!", but I still want to follow that posting to show Twitter that it is important.

Add a company?? submit site...

Sun, 08 Jun 2008 07:48:27 -0000

Your site allows users like myself to ADD A COMPANY. Anyone Can Do It? is your motto on that service. Being a techno-geek and a natural born promoter, I want to include here my favorite sites especially those that really will make the WEB 2.0 cut with a great product and service.

So I submitted respectfully and with good product coverage, a favorite site and am thinking that it is attributed to my user profile now. Is that correct?

I am contacting the site with the link to it's representation. What is going to occur when the site wants to take ownership of this product profile? What if they refuse to be represented? What have I done and is there any sense to it, hahah?

Looking forward to this response, big time.

wesley
aka
djchoppercat

Tell me about new products from my company

Sun, 04 May 2008 14:39:28 -0000

Somehow users decided that we make a lot of products that we don't really make or are from completely unrelated companies (cf. evernote), or that there is a product called "Zemanta", so now we have zemanta/zemanta .. :) etc.

What I'd like to see is that I would be notified of this new product addition. I use GS through email mostly, and I really don't look at the first page. It would be really great if you just send me an email, telling me I have a new product so I can act on it sooner rather than later.

Bug: Lost Admin privileges after successfully claiming site

Tue, 29 Apr 2008 02:36:51 -0000

How to reproduce this error:

1: In your user account page, create more than one email address and verify them both, marking one as your primary.
2: Get approved as the Admin for your primary address.
3: Change primary address to non-approved, but verified, email address.

In step one, you are not an admin. In step two you are an admin. In step three you are no longer and admin, even if you switch back to the previous email.

How do we communicate critical private information using Get Satisfaction?

Fri, 11 Apr 2008 13:23:30 -0000

How do you safely communicate private information between users with Get Satisfaction? Sometimes, for example, we need to log in to a user's wiki, and therefore we need to exchange email addresses or passwords. Lacking the "private messaging" feature used by traditional forums (or the ability to display a registered user's email address only to other registered users), we are forced to publish details in threads where anyone can see them. I know of at least one instance where PBwiki staff had to contact GS staff and have them remove private information from a post by a hapless user, who was not given any other option to communicate that information. I just created a throwaway email address for a post yesterday, and I have already gotten my first piece of spam at that email (which didn't exist before, so obviously spiders are crawling your site looking for this kind of information).

There are also times when I would have preferred to inform someone of a mistake privately, and let them sort it out and save face, rather than post openly about it.

How does Get Satisfaction recommend that we handle this problem? Are there any plans for facilitating private communications between users?

New interface loses "edit" timer upon page refresh, comments don't send email notifications

Wed, 09 Apr 2008 23:44:36 -0000

When I post a comment to a reply, the 15 minute timer disappears when I reload the page. I goof occasionally with spelling, and I'll admit it, in my answers sometimes, so not being able to fix something minor (or major!) is a bit harder than it used to be.

Also, comments on replies don't send email notifications, which means as a Support person, it'd be easy for me to miss a reply to something if it was posted in comment form.

Can I route support emails into Get Satisfaction?

Wed, 02 Apr 2008 18:33:21 -0000

Is there a way to set it up such that emails sent to our company support email address are routed into Get Satisfaction? We are looking for a customer service/support solution such that our employees can easily track what emails/topics have been replied to.

Email notification defaults, and configuring them for employees

Thu, 20 Mar 2008 10:40:18 -0000

Hi,

I saw this: http://getsatisfaction.com/satisfacti...

And I still have a question on this. I would like to automatically enable company notification to all employees. Meaning, every time someone posts to my company, I want all employees to get email notifications.

I am the admin for my company. Is there any way for me to do this, or does each user have to change his own email notification settings manually?

Also, as a company employee, what's your default setting? Is the default to get notified whenever a new topic is posted in the forum?

Inconvenient new post notification email text

Thu, 28 Feb 2008 20:35:24 -0000

Well, I know it's been a while, but still I need to complain about the new format of the email notification. Not so long ago (in January) I've received a new post notification by email where the message started with "A reply has been posted..." Well, the part "A reply" was a link to the new post. By clicking on it I was taken right away to that very post (plain and simple). Now, the email starts with: "Someone replied to the topic... " and I can only click on the topic title to be taken to the site. However, once I'm there I have to scroll waaaaaaay down to get to the new post (a lot of topics have a lot of replies) and to make it harder the new post doesn't always is the at the very bottom. It may sometimes be hiding in the middle of the conversation, depending on the position of the message that was replied to. I know the new post text is being sent in the notification email but still If I want to reply I need to do it on the site. Sooooo, any chance of bringing back the "A reply" part?!

can get satisfaction email me every time a new response is added to a thread

Wed, 20 Feb 2008 00:11:41 -0000

It would be really helpful if get satisfaction could email me every time someone responds to a thread. Just like it does now when someone adds a new thread. It is really hard to keep coming back to check if they responded. Is there any way to do this? All of us here at Triggit would love to see this feature.

stop following

Wed, 13 Feb 2008 16:20:27 -0000

I commented on this thread:
http://getsatisfaction.com/twitter/to...

a few days ago, and I started getting email notifications as people posted replies. This was cool for a while, but it's gone on too long now and I want to disable those notifications.

So I clicked the 'Stop following' link in the email and it brings me back to the page above:
http://getsatisfaction.com/twitter/to...

and I thought that would do it. Apparently not. A few hours later I get another email. So I click it again, and go looking for a 'Stop notifications' button somewhere on the page. Can't find it. Give up.

A few hours later, another email. Click on 'Stop following' again. Getting frustrated. Where the heck is the 'shut up about this already' button??

Getting notified everytime someone replies or we get a new follower.

Mon, 11 Feb 2008 21:40:30 -0000

When someone either a rep or someone else replies, can the Triggit reps get an email saying that it happened?

Hey, I'm hearing some login issues. What are your solutions?

Wed, 30 Jan 2008 19:57:16 -0000

As a rather Satisfied Satisfaction user, I'm enjoying my experience here. However, some of our users are having login issues, that their email isn't being recognized. I'd like to point them in one direction to solve their problems, but where would that be? Thanks a bunch!

Hey guys, great stuff, but I'm having trouble logging in? It says my email isn't registered?

Thu, 08 Nov 2007 06:55:34 -0000

I'm still listed as a member under the IwantSandy page as an employee but i can't log in

i want my old email address to be chance to the new email address

Sun, 28 Oct 2007 16:26:34 -0000

Satisfaction have spammed me

Thu, 18 Oct 2007 04:55:52 -0000

I just got an email to the unique email address I used to join Satisfaction. It's an ad for the "Prepackaged survival food for times of emergency now available." from "The Survival Food Store".

You've either sold your mailing list or been cracked.

Can I follow a company to get notifications of all new topics/posts?

Mon, 08 Oct 2007 21:45:28 -0000

I don't know if this is a question or an idea for a new feature. I can get notifications about replies to topics that I start, but is there a way to get notifications about a company in general?

For example, I should be able to subscribe to something like a daily summary showing "The following 10 topics have been started in Sprint:" and "The following 7 topics in Sprint have new replies:" with the subject lines of the topics. Also, I should be able to subscribe to instant notifications about new topics, new replies, or both -- just like the notifications I get about topics I started -- for all topics in a given company.

This would be most useful for employees of the company, but also for the regular Joes interested in keeping up with companies they vehemently support or oppose ;-)

How to contact Satisfaction directly

Thu, 30 Aug 2007 17:39:02 -0000

You can email us at info [at] getsatisfaction [dot] com.

Scenario: I'm not logged in, but click Ask a question. I fill out the form, then I'm prompted to Enter my Email. I realize i'm not logged in. I clicked Sign In in the header, but then sent to the home page. I didn't see my question entered, so had to enter my question again. How about provide "sign up or sign in" from the Ask a Question page, and allow people to sign in inline.

Wed, 18 Apr 2007 00:49:59 -0000