Recently active ideas in Get Satisfaction tagged with email

I think it would be a good idea if it was possible to somehow post a topic for someone else and make it obvious that it is not coming from you. The reason I'd like this is because I recently started a new support forum and I transferred a lot of topics that were asked around the place in individual threads, and I'd like if it didn't seem that they were all coming from me.

Perhaps it could be done similarly to the way Overheard does it, where the topic makes it obvious that it wasn't the poster's original idea.

Maybe a check box when you create a topic saying "I'm posting this for someone else" and an option to provide a name and a URL. Once the topic is posted, it coudl use a neutral avatar for the poster and at some obvious place, if a URL was provided, it would link to the place the original comment was posted. For example, this could replace the "db0 Overheard..." part on the side

Db0 found <name> asking a question on...</name>

Another option would be to be able to create topics from emails. For example I got an email for a problem recently and I would love to have an option to paste it into a special form which would parse the header and create a topic from it like:

Db0 received an email from <name> on </name><time>...</time>

That topic could then automatically send an invitation to the sender's email who would be able to follow a link in the email and join GSFN quickly and without hassle, and then go straight to the response.

The email should again have a neutral avatar and I could then proceed to provide support publicly in GSFN instead of email and get all the associated benefits of that.

Well, I know it's been a while, but still I need to complain about the new format of the email notification. Not so long ago (in January) I've received a new post notification by email where the message started with "A reply has been posted..." Well, the part "A reply" was a link to the new post. By clicking on it I was taken right away to that very post (plain and simple). Now, the email starts with: "Someone replied to the topic... " and I can only click on the topic title to be taken to the site. However, once I'm there I have to scroll waaaaaaay down to get to the new post (a lot of topics have a lot of replies) and to make it harder the new post doesn't always is the at the very bottom. It may sometimes be hiding in the middle of the conversation, depending on the position of the message that was replied to. I know the new post text is being sent in the notification email but still If I want to reply I need to do it on the site. Sooooo, any chance of bringing back the "A reply" part?!

Somehow users decided that we make a lot of products that we don't really make or are from completely unrelated companies (cf. evernote), or that there is a product called "Zemanta", so now we have zemanta/zemanta .. :) etc.

What I'd like to see is that I would be notified of this new product addition. I use GS through email mostly, and I really don't look at the first page. It would be really great if you just send me an email, telling me I have a new product so I can act on it sooner rather than later.

You can email us at info [at] getsatisfaction [dot] com.

The notification emails I get from you guys are helpful, but their formatting is quite different (and not nearly as aesthetically pleasing) as the rest of your website.

In particular, the relative sizing of the topic heading and the additional detail text are dramatically different. I'd also like to see a few more line breaks between items (e.g. the "Reply to this topic" and the "Follow this topic" text and links, as well as the topic name and topic link at the top).

The emails are hard to read in my email app on my computer, and on my Blackberry. Dialing down the text size differences and adding more line breaks would make things much more readable.

Kudos, however, for keeping them text-based and not using crazy HTML formatting.