Recently active topics in Get Satisfaction tagged with email

Get a 500 error:

Status: 500 Internal Server Error Content-Type: text/html
500 Internal Server Error

I just used your service for the first time and had some problems so I thought I would give you some feedback.

Firstly I received your registration emails but didn't recognise the name GetSatisfaction as it was nothing to do with the product I had been providing feedback to.

So I thought, "Oh a link to a web site in an email, must be Phishing" and deleted your emails. This might have been avoided if you had made it clearer in your email (preferably in the title) as to why I was getting them.

Then when I wanted to do a reply the the company providing the product I had started with I found that I had to sign in to Get Satisfaction before I could post the reply. Fine.

I used my standard email address and the passwords I normally use and nothing worked. The reason being that you provide the password to the user rather than allowing the user to set their own. In my view this is bad practice not from a security point of view but from ease of use. Lets face it nobody is going to bother to steal my password to Get Satisfaction are they?

So I tried registering my user name again, but I couldn't. I am using Firefox and your registration form goes off the bottom of my screen. I can see that I have to type in some text to prove that I am not a bot but every time I try to do it and touch the scroll bar your form disappears.

So I start again in an endless loop.

Fortunately after a while I realised that I was getting nowhere and remembered the emails I had deleted.

You could improve your system a bit in my view

Howdy,

I just replied to a posting by someone else and after a while the posting didn't seem to have gone through (the Submit spinner was still a-spinnin') so I hit the Cancel link and tried again. I did this a couple of times and eventually the posting did go through.

But in the meantime I received 3 notifications about my reply via email -- as did, I'm guessing, everyone else following the topic.

Could you guys wait until after the posting has completely finished (including displaying it to the user) to fire off the notification? Or make email notification asynchronous overall.

(I'd be glad to fill you in on our setup if it helps.)

—R

I'm not receiving email notifications of topics I'm following until much later.

E.g. Cameron put a reply in a recent Pownce topic 11 hours ago, and I just received the email notification of it. Additionally, a new topic was posted in Pownce 13 hours ago, which I also just received a notification for.

I'm having trouble signing up (emails is invalid) but I seemed to be able to "Upgrade to Full account" once I did a one-time post. However, the authorization email never showed up (I checked my Spam folder) to confirm the email address. Also, I've put in a couple of one-time post bug reports and never got an email yet.

Also, is it intended functionality to be able to start a new topic with a one-time post but not be able to reply to a current thread one via a one-time post? If not for this limitation I might have just added on to one of the following threads:

http://getsatisfaction.com/satisfacti...
http://getsatisfaction.com/satisfacti...

i've been receiving so many email updates from one of the topics that i started that i've decided to turn off email updates for all topics in satisfaction. maybe i'm missing some very obvious controls, but here is what i'm looking for:

1.) the ability to restrict *how often* i receive email updates (every time an update is made to a topic, or 1x per day, or 1x per week, etc.). this feature does not appear to exist in the current release.

2.) the ability to unsubscribe from specific topics that i've started. right now unsubscribing from topic updates via email is an "all or nothing" affair, which is frustrating.

3.) the ability to subscribe to updates to my topics as an RSS feed. i would *really* prefer to receive updates on topics in my RSS reader, which i visit when i have time, versus in my email, which i try to restrict to personal communication.