"Send me email at my primary email address about new replies on topics I have posted, replied to, or followed"
That is really unspecific!
How about setting these per posting?
Usually If I have posted a problem myself, I want a notification on any comment.
But if I am only annoyed by something, like Twitter's IM-feature turned of, I don't want an email whenever another poor guy replys with "yes, this is so bad!", but I still want to follow that posting to show Twitter that it is important.
Your site allows users like myself to ADD A COMPANY. Anyone Can Do It? is your motto on that service. Being a techno-geek and a natural born promoter, I want to include here my favorite sites especially those that really will make the WEB 2.0 cut with a great product and service.
So I submitted respectfully and with good product coverage, a favorite site and am thinking that it is attributed to my user profile now. Is that correct?
I am contacting the site with the link to it's representation. What is going to occur when the site wants to take ownership of this product profile? What if they refuse to be represented? What have I done and is there any sense to it, hahah?
Somehow users decided that we make a lot of products that we don't really make or are from completely unrelated companies (cf. evernote), or that there is a product called "Zemanta", so now we have zemanta/zemanta .. :) etc.
What I'd like to see is that I would be notified of this new product addition. I use GS through email mostly, and I really don't look at the first page. It would be really great if you just send me an email, telling me I have a new product so I can act on it sooner rather than later.
1: In your user account page, create more than one email address and verify them both, marking one as your primary.
2: Get approved as the Admin for your primary address.
3: Change primary address to non-approved, but verified, email address.
In step one, you are not an admin. In step two you are an admin. In step three you are no longer and admin, even if you switch back to the previous email.
How do you safely communicate private information between users with Get Satisfaction? Sometimes, for example, we need to log in to a user's wiki, and therefore we need to exchange email addresses or passwords. Lacking the "private messaging" feature used by traditional forums (or the ability to display a registered user's email address only to other registered users), we are forced to publish details in threads where anyone can see them. I know of at least one instance where PBwiki staff had to contact GS staff and have them remove private information from a post by a hapless user, who was not given any other option to communicate that information. I just created a throwaway email address for a post yesterday, and I have already gotten my first piece of spam at that email (which didn't exist before, so obviously spiders are crawling your site looking for this kind of information).
There are also times when I would have preferred to inform someone of a mistake privately, and let them sort it out and save face, rather than post openly about it.
How does Get Satisfaction recommend that we handle this problem? Are there any plans for facilitating private communications between users?
When I post a comment to a reply, the 15 minute timer disappears when I reload the page. I goof occasionally with spelling, and I'll admit it, in my answers sometimes, so not being able to fix something minor (or major!) is a bit harder than it used to be.
Also, comments on replies don't send email notifications, which means as a Support person, it'd be easy for me to miss a reply to something if it was posted in comment form.
Is there a way to set it up such that emails sent to our company support email address are routed into Get Satisfaction? We are looking for a customer service/support solution such that our employees can easily track what emails/topics have been replied to.
And I still have a question on this. I would like to automatically enable company notification to all employees. Meaning, every time someone posts to my company, I want all employees to get email notifications.
I am the admin for my company. Is there any way for me to do this, or does each user have to change his own email notification settings manually?
Also, as a company employee, what's your default setting? Is the default to get notified whenever a new topic is posted in the forum?
Well, I know it's been a while, but still I need to complain about the new format of the email notification. Not so long ago (in January) I've received a new post notification by email where the message started with "A reply has been posted..." Well, the part "A reply" was a link to the new post. By clicking on it I was taken right away to that very post (plain and simple). Now, the email starts with: "Someone replied to the topic... " and I can only click on the topic title to be taken to the site. However, once I'm there I have to scroll waaaaaaay down to get to the new post (a lot of topics have a lot of replies) and to make it harder the new post doesn't always is the at the very bottom. It may sometimes be hiding in the middle of the conversation, depending on the position of the message that was replied to. I know the new post text is being sent in the notification email but still If I want to reply I need to do it on the site. Sooooo, any chance of bringing back the "A reply" part?!
It would be really helpful if get satisfaction could email me every time someone responds to a thread. Just like it does now when someone adds a new thread. It is really hard to keep coming back to check if they responded. Is there any way to do this? All of us here at Triggit would love to see this feature.
a few days ago, and I started getting email notifications as people posted replies. This was cool for a while, but it's gone on too long now and I want to disable those notifications.
and I thought that would do it. Apparently not. A few hours later I get another email. So I click it again, and go looking for a 'Stop notifications' button somewhere on the page. Can't find it. Give up.
A few hours later, another email. Click on 'Stop following' again. Getting frustrated. Where the heck is the 'shut up about this already' button??
As a rather Satisfied Satisfaction user, I'm enjoying my experience here. However, some of our users are having login issues, that their email isn't being recognized. I'd like to point them in one direction to solve their problems, but where would that be? Thanks a bunch!
I just used your service for the first time and had some problems so I thought I would give you some feedback.
Firstly I received your registration emails but didn't recognise the name GetSatisfaction as it was nothing to do with the product I had been providing feedback to.
So I thought, "Oh a link to a web site in an email, must be Phishing" and deleted your emails. This might have been avoided if you had made it clearer in your email (preferably in the title) as to why I was getting them.
Then when I wanted to do a reply the the company providing the product I had started with I found that I had to sign in to Get Satisfaction before I could post the reply. Fine.
I used my standard email address and the passwords I normally use and nothing worked. The reason being that you provide the password to the user rather than allowing the user to set their own. In my view this is bad practice not from a security point of view but from ease of use. Lets face it nobody is going to bother to steal my password to Get Satisfaction are they?
So I tried registering my user name again, but I couldn't. I am using Firefox and your registration form goes off the bottom of my screen. I can see that I have to type in some text to prove that I am not a bot but every time I try to do it and touch the scroll bar your form disappears.
So I start again in an endless loop.
Fortunately after a while I realised that I was getting nowhere and remembered the emails I had deleted.
I just replied to a posting by someone else and after a while the posting didn't seem to have gone through (the Submit spinner was still a-spinnin') so I hit the Cancel link and tried again. I did this a couple of times and eventually the posting did go through.
But in the meantime I received 3 notifications about my reply via email -- as did, I'm guessing, everyone else following the topic.
Could you guys wait until after the posting has completely finished (including displaying it to the user) to fire off the notification? Or make email notification asynchronous overall.
(I'd be glad to fill you in on our setup if it helps.)
I'm not receiving email notifications of topics I'm following until much later.
E.g. Cameron put a reply in a recent Pownce topic 11 hours ago, and I just received the email notification of it. Additionally, a new topic was posted in Pownce 13 hours ago, which I also just received a notification for.
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