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Company not alterable when starting a topic, why? Last reply on July 04, 2008 15:10.
Hi there,
it is a problem for me personally, that I can't change the company, when I'm starting a topic! I think that's stupid. Maybe I'm on the site of "Seesmic", but I want to write a question / idea to "Adobe" or "Newsgator", why can't I change the company to another one I did add to my dashboard?
I might have overseen another point again, but I'm happy to learn! :) -
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No AJAX for "The mood in here"? Last reply on July 04, 2008 20:54.
Hi,
after making a response in a thread, I was just wondering, why the "mood in here" didn't get updated immediately (I had to reload the site). As this feature somehow seems to mirror reality ;) I thought it should reflect a change in mood immediately.
So why so much AJAX, but not in this case? ;) -
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There should be a "Report" button for products & services! Last reply on July 04, 2008 00:19.
Hi there,
I again saw some company products that need some in-depth look from the GetSatisfaction team or some company staff, as they seem senseless and useless to me and certainly aren't a product / service by the company! It's in this case nothing harmful, but just plain stupid somehow.
I'm even wondering how you weren't sued or somehow got some angry mails by someone. :D
Why? Because, erm, don't tried it of course, but what about someone creating some illegal, smud, pr0n or trademark protected products / services just for spamming or illegal actions of maybe just for fun? -.- This could happen, couldn't it?
Of course you could and highly probable do check a lot of company profiles and products, but a "Report this" button maybe including a optional description + drop-down menu field, which could be used by the GetSatisfaction users to directly report an issue would help, wouldn't it?
Just my 2 cents concerning security and content relevance. -
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Adobe Air widget for GetSatisfaction! Last reply on July 04, 2008 00:14.
I don't know, if this idea has already come up, but as I read here about a widget-issue, Adobe Air did immediately come to my mind!
I'd really like a simple Adobe Air widget including these for steps for direct posting to GetSatisfaction without having to visit the site and search through the navigation menus. ;P
I made a example screenshot montage with SnagIt:
(Original resolution (how can I link it clickable?): http://dl.getdropbox.com/u/16751/Adob...) -
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Direct link to question, answers and comments Last reply on July 04, 2008 23:54.
Hi there,
I don't know if this is yet possible, but after I tried to link to an answer of one of your employees I realized, I couldn't link directly to that answer. What's missing?
An internal numbering of post (questions & answers) and comments, like it is common in many forums, so you can link to a single post or at least the position of the post within the thread.
Examples:
1.) Single post: http://www.youngentrepreneur.com/foru...
(Sorry I currently don't find more examples)
2.) Link to post position:
2.1.) http://www.youngentrepreneur.com/foru...
2.2.) http://forum.newsgator.com/Topic40039...
2.3.) http://forum.digsby.com/viewtopic.php...
2.4.) http://groups.diigo.com/Diigo_HQ/foru...
As you look at the post's URL, you'll see the way it mostly works.
I think there a several technical ways, that's your business. ;-) -
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"Thumbs up" / "thumbs down" and "note" Last reply on July 03, 2008 18:47.
Hi there,
I do have a sophisticated feature idea that just came to my mind, while reading some good answers from your "staff" / company folks! :)
The first idea would be to implement a "Thumbs up" (and maybe "Thumbs down") system like in "Yahoo! Answers", as you could show your appreciation and/or "coincident in opinion" with this post(s content) made my someone.
The second idea is a little difficult to describe for me, as I don't know, which is the correct English word. I'd like to have a "note" / "bookmark" functionality, with which I can e.g. save some questions (although I might not have this question (too)!) or articles as a "favorite" / for later reference or inspiration. I think that gets the meaning behind it.
I would compare it to the option of "bookmarking" (?) people and groups in Xing or people on some dating websites, that is the basic functionality I see behind it. It's a way of unobstrusive "saving & collecting" of information without notifying the other person / group and without displaying this "note" / "bookmark" to the public, as it is only for personal reference. -
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Popular tags? Your tags? Last reply on July 03, 2008 17:52.
Hi there,
when first using GetSatisfaction, I thought the tags that are recommended to me, will get more. But they don't. Is this because there is not enough "tagging folk" or are the other tags missing the certain "critical mass"? Maybe you should lower it then...
The point is, I used the tag "usability" several times, but it didn't show up. Also I think, the mood tags are a little limited. The best solution would be from my point of view (if this is technically possible) to immediately recommend the tags, that one (the user) has used before. -
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Proposal feature for web services & software. Last reply on June 30, 2008 21:09.
Hi there,
I've got an idea how yiu could make it easier for people that register at Get Satisfaction / use it, to know quickly which of their web service and software companies are here.
You could partner up with profilactics (and/or maybe other lifestream services) and Wakoopa (for Software) to get the web services and software someone uses from their profiles at profilactics and/or Wakoopa. You could offer this feature / make a hint to it in the registration service and maybe elsewhere on your site and the sites of your partners.
Don't know, if each of you have any (open) API to do that, but as profilactic and Wakoopa are both specialists in collecting and aggregating data, I think they could help. ;)
Hope you like that idea. :)
Philipp Grunwald shared this idea
on June 29, 2008 21:31.
Cameron Walters
liked Philipp Grunwald's idea.
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Adding Community Reps Last reply on June 26, 2008 17:15.
This would allow the Company to choose from the helpful users to make a list of the ones that help out the most and put it under "All Employees" or "Official Reps".
What do you think of this idea? -
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Will you please add product ID to API search results? Last reply on June 26, 2008 23:24.
Earlier I posted a question about limiting the Help Center to just a subset of products (see here), and you guys told me that's not possible yet.
We've managed, however, to hack a version together which limits our help center to just one product. The only problem that remains is the search functionality. There's no way to filter search results by product.
If you guys would please add the Product ID as one of the parameters of the search results that your API produces, it would be hugely helpful to us. -
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Why are some items not appearing on help center or account? Last reply on June 20, 2008 14:04.
Why are some items not appearing on help center or account?
Just got this email:
kelly meier reported a problem in the Get Satisfaction Instant On Help Center at 14:24:36 PDT, 2008/06/19.
Summary:
Details: I have multiple links to the same service (youTube). How do I delete some of them?
I'm
********
Then I'm heading over to help.secondbrain.com and later getsatisfaction.com/secondbrain only to find nothing... -
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Feature Request: Site User's Tally of submitted products, companies? Last reply on June 19, 2008 18:58.
okay, this just may be about creating user profile buzz and I can always go on making contributions in life without a name but it would be a interest of mine and others to see who submits which sites if user chooses to go public. This would not create their claim to the url established or any company or product data. Just general fun social network noseyness and kudos to myself for a week's worth of submissions this past weekend.
Wesley Miller
aka
DJ Choppercat -
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Dashboard show open discussions vs. resolved? Last reply on June 10, 2008 21:02.
Am I missing a way to show only my open discussions in my dashboard? I saw the "stop following" link in the email but that's not what I want to do. Is there an official way for me to say (as the topic starter) that I find this to be resolved and then move it off my dashboard (or at least minimize or tag it as closed)?
Awesome service so far! -
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New Topic Type: Tip Last reply on June 09, 2008 19:56.
I think a topic type for hints and tips might be a good addition to GS, although I'm not certain how much it is fitting. Nevertheless, I'm throwing this idea out there for comments.
Under this topic type, people could propose ways to use the product/service that many people might not be aware of and that might increase productivity and (of course) satisfaction. It could be used to provide valuable service that might be difficult to place elsewhere.
Other people might then vote this tip as helpful, or even suggest improvements.
Not certain if "Tip" is the best topic name. Other possibilities, include "Hint", "Guideline" etc. -
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Need a Way to Manage Followed Topics Last reply on June 09, 2008 17:54.
As an employee of a company, I need a way to identify topics that needs some following up on at a later date. Right now, I'm just following all these topics, but there's no way for me to see a comprehensive list of everything I'm following.
Calvin shared this idea
on June 09, 2008 10:19.
Todd Jones
joined Calvin and 2 other people who like this idea.
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Promote a reply? Last reply on June 09, 2008 14:38.
I've noticed that a number of our customers seem to be adding replies to an existing topic when the things the want to say really should be new topics. Example: Someone just posted a "I'm getting an invalid Zip Code error when trying to check out" reply to a "Where are you hiding your phone number?" topic. (we're working on getting the phone number some better site placement, fyi... ;-) ) I'd really love to be able to take postings like that and promote them to their own topic. Is that some thing we could get in a future release?
Dean Cookson shared this idea
on June 09, 2008 04:17.
Cameron Walters
joined Dean Cookson and 1 other person who like this idea.
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Tag Some more? Last reply on June 09, 2008 16:39.
Making Tags : I Did it for my listed COMPANY once ... and I can visit those tags but seem to have lost my way so I could TAG some more. Why is this so hard to find? -
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Finding company website Last reply on June 08, 2008 04:13.
Company URL: It is difficult find a company URL on company landing page. It helps to keep this at the top as a link to the company name display heading. -
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Allow users to edit companies. Last reply on June 10, 2008 06:14.
So I've been browsing the list of companies on Get Satisfaction and I've spotted a few instances where products were listed as companies.
I don't think it's big deal but it is kind a bit of a PITA to have to go through the motions of becoming an admin. for every product that's mislabeled .
A much easier solution (from the user perspective), would be to simply have the ability to rename companies as products. Maybe implement an open editing policy for products and companies that are unclaimed...
Anyway, just an idea. Thoughts?
Rick Kenney shared this idea
on June 05, 2008 05:49.
db0
joined Rick Kenney and 1 other person who like this idea.
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Customizing & using Overheard Last reply on May 28, 2008 21:20.
If you've got Admin status for your company on Get Satisfaction you can customize your Overheard feature. Click on the "Admin" link in the top bar and scroll to the bottom of the "Company Details" page where you'll see this:
Add the keywords you want to track and exclude the ones you don't want. For instance, if you're Apple you can track "ipod, macbook, iphone" etc. and exclude "tree, pie, tart" etc. [Update: Be sure to test your settings first to make sure you're happy with the results. This allows you to fine tune your stream before turning it on.]
Once you've got your Overheard feature set up the way you want it, go check out what's being said about your company and/or products and services on the Overheard page. You'll find the tab for that on your Get Satisfaction company home page. Click the "Reply through Get Satisfaction" button to turn any Tweet into a topic. This will also send a Tweet back to the original poster so they can come see your response on Get Satisfaction.
All in all, pretty simple. Now have fun!
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