UPDATE

Start a topic
Have a question, idea, problem or just want to talk? Start typing in the box at the top of the page and see if any similar topics are already in the system.


Click on one of the topics or see all search results:


From the search results page you can click on the topic if you find it or start a new one:


OR, just lick the "Start a Topic" button at the top of the page.


Pick a category: Question, Idea, Problem or Discussion. Enter your topic and a brief but descriptive title:



Add a relevant product or service:



Tag it and tell everyone how you're feeling about it:



Finally, be sure you've done all you can to make your topic as noticeable and findable as possible. Then submit it!:


Browse topics
On the Company home page you can see a paginated list of all topics in that community. You can view them by the default view "Recenty Active", by "Latest Topics" or by "Unanswered". You can also filter the list of topics by type of topic by clicking on the list above the tabs: Questions, Ideas, Problems, Talk or by Products or Tags which are displayed toward the top of the page.

Tags
Toward the top of a Company Home page is a grouping of Popular Tags. Clicking on any of these tags will give you a list of all topics with that tag. Each topic has a list of tags associated with it when tags have been assigned. You can add tags to any topic.


Products & Services
There is a list of Popular Products & Services on the Company home page as well. Clicking on any of these will give you a list of all topics associated with that product or service.


Clicking the "+" will add a product to your dashboard. Clicking the "-" will remove it from your dashboard.


You can also click on the "They make x products" link to see a page with all products associated with company. From this page you can view all the products associated with or related to the company, you can add new products, you can add products to your dashboard and you can click through to any specific product page where you'll see all associated topics and have the option of editing the product details.


People's Pick
"People's Pick" is no longer being used. We now have a system that is more explicit in its meaning. Questions have "answers". Problems have "solutions". Ideas have "good points". When enough people mark someone's reply this way, it will be displayed at the top of the page. If you simply liked what someone had to say, but it doesn't specifically solve a problem or answer a question, you can leave a quick comment for them.

Official Responses and Status
Company representatives are able to mark the status on topics and mark their answers as the Best Answer or Solution from the company. It too, sticks to the top of the topic page and can be viewed inline in the context of the conversation. See this topic for further explanation.

Your Dashboard
Every registered user has a dashboard which you can access by clicking "You" in the top bar. Here you can edit your public profile, view a list of all topics you've participated in across all of Get Satisfaction, keep track of your stats in the system, manage products and companies you wish to follow, and edit your account settings*. You can also subscribe to a RSS feed of your acitvity from your dashboard.

*Account Settings
Account settings are part of your dashboard. This is where you can edit your personal information such as nickname, real name, email address, avatar, tagline, location, password, etc. This is also where you would go to close your account, edit your title if you're officially involved with any companies and set your notification preferences.

Profile
Clicking on another user's name will take you to their profile page. Here you'll see their public profile information, their site usage stats, all topics they've participated in across all of getsatisfaction.com and a list of the companies, products and services they use.

Add a company
If you don't find the company you want to discuss on the Companies page or from the company search at the top of every page, you can add it here. If you're officially affiliated with the company you can claim it!

That's about it. Pretty simple all in all. So dive in and start participating in the conversation!

The Products & Services page of the Admin section is where an admin can add a primary product or service to their Satisfaction site. This is best applied to companies who have one product or service or a primary product or service that they'd want most topics assoicated with. Once set, this product or service will be automatically attached to all topic posts unless removed on a per topic basis.

To set a primary product or service that has already been added to your Satisfaction site simply select it from the drop down list provided.

To set a primary product or service that has not been added to your Satisfaction site, click the "Add a new product or service" link. Fill out the form that pops open:
Product name; Upload an image; Select "Product" or "Service"; Add a description; Add a link to your external product or service page by clicking the "Add a new link" button; click "Create Product" or "Create Service".

Now find that product or service in the drop down list and select it.




If your company has several products or services it may not make sense for you to set a primary one. In this case, you can add all your products and services by clicking on the "Add a new product or service" button in the left column of the main page of your Satisfaction site. A window will pop open where you can add the name, upload an image and add a description and an external link.

The Put Satisfaction on Your Site page of the Admin section is where admins can find our nifty widgets. Currently, we have two widgets:

1. Topic Search Widget: Allows your users to search and get results for Satisfaction topics on your own website. They'll also be able to submit new topics! Once they click on a listed topic suggestion or hit the "Add details and submit" button they'll be taken to the corresponding page in your Satisfaction site.

2. Live Topic Widget: Put a list of Get Satisfaction topics from your Satisfaction site on your own website. Choose what kind of topics, how many, and more. It's like a dynamic FAQ. Once a user clicks on one of the topics they'll be taken to that topic page on your Satisfaction site.

To add either of these widgets click the "Get it!" button. Then you'll be able to customize the perameters for the type of results you want displayed and see a handy in-line preview by clicking the "Preview" button. Once you've set the options the way you want them, copy out the Markup code and CSS code by clicking the corresponding "copy" buttons and pasting in the appropriate places in your site. You can customize the visual look of the widget to match your site by changing the CSS or changing the markup to call your own CSS code.

We also have a couple of badges you can use as links from your web site to your Satisfaction site.

UPDATE:

The Accounts & Roles page of the Admin section is where Admins can add employees, invite employees, assign roles and edit roles.

There are three levels of roles:

1. Employee = An Employee title is attached to their avatar in your Satisfaction site so that users know that they have an internal perspective. They do not have access to other tools or the Admin section. They can not mark a reply as the "Best answer from the company" or set the status on their replies. Their interaction within your Satisfaction site is not necessarily considered the official voice.

2. Official Rep = An Employee title is attached to your avatar in your Satisfaction site and your topic posts and replies within your own site are accompanied by an Official Rep badge which indicates that you are an official voice of the company. You can set your reply and other employee replies as the "Best answer from the company" or set the status on your replies.

3. Admin = Same controls and advantages of an Official Representative. You also will have access to the Admin tools via the Admin link in the top bar.

Adding employees:

- If you have an official email domain, add it under "Add a company website" and click the "Add it" button. Any employees already registered in Satisfaction with their official email address will automatically show up in the list above as an Employee.

- To add individual users add their email address under "Upgrade one person to employee status" and click the "Upgrade" button. If they're already in the system with that email address they'll show up as an employee in the list above. If they're not, you'll be prompted to send them an invite to Satisfaction.

- Managing the roles: Once you have your list of employees under "Manage roles" you can change their role status or remove them. Removing their employee affiliation will not delete their user account.

Click on the "Get Satisfaction! Start your own People Powered Customer Service Site" badge in the bottom of the page


or just click here. Fill out the form and click the "Create Company" button.

You will also be given the opportunity to add a company when a company search brings up no results.

Searching from the top bar:


Searching from the Companies page:



There will be a bit of a delay between the time you add the company and the time it appears on the Companies page as we need to approve each one to keep the Spam away. Adding all the details such as logo, description and external link when you're adding the company may help speed up the process -- and make our jobs a little easier! :) Also, keep in mind that this will be your only chance to add these details unless you receive admin status for that company.

If more than a business day goes by and your site hasn't shown up, feel free to send us an email at info [at] getsatisfaction [dot] com.

The Company Details page of the Admin section is where an Admin can update the info about their company in Satisfaction. Admins can:

- Change the company display name; click "Save name and description" button

- Add or edit the description; click "Save name and description" button

- Add or change out the company logo; click the "Save logo" button

- Add external links; select a label, add the URL and click the "Save links" button