Recently active problems in Get Satisfaction tagged with interface

Using http://getsatisfaction.com/companies/new I'm getting a "Domain is Invalid" error adding a company. The domain name has a dash in it, which could point to an overzealous validation routine. Also, on refreshing with the error message, the additional links at the bottom of the page then shows an entry that wasn't there before with the text description saying #{this.label} and the url part showing http://

I've also noticed some minor layout issues when using the site with Safari 3 beta (such as the cancel links on the additional links section overwriting the url input box.)

Hi,

I've noticed that if I forget to set the "Has the status changed?" when I post a reply, I can't simply edit my reply within the 15 minute grace period and do so — that field isn't available in the edit form (only the initial reply form).

The only workaround I've found thus far — and maybe I'm just missing the toggle somewhere else on the page — is to delete my original reply and then re-reply, this time remembering to set the status. Obviously this is sub-optimal workflow-wise, but worse than that, it most likely (I can't see since I'm the one replying) ends up spamming the followers of that topic with two copies of my reply.

Is there something I'm missing? Is there a toggle to change the status somewhere else without replying again? Can you include the status change pull-down in the edit form?

Thanks,

Rael

We're getting junk characters (â€TM) inserted into our topic posts instead of an apostraphe and can't edit the posts from our side. Can you please correct it?

I wanted to add Summize to http://getsatisfaction.com/twitter/to...
and it already exists:
http://getsatisfaction.com/summize/pr...
But when I write "Summize" or "summize" or "Summize Conversational Search for Twitter" into the appropriate field for my question, I get:
"That product or service does not exist yet. Click Plus or press enter to add it!"
I didn't dare pressing enter as I didn't want to create another instance of "Summize"

After a PBwiki Support meeting tonight, I decided to direct this issue to you about the edit timeout that's in place.

While a timeout for the edit button is available for the usual user, a support person's answer may change as their system changes - thus an entirely different answer may apply.

How can we edit these answers? Can some of us gain special privileges for an edit button to appear, or to delete threads?

The rollover image on arrow next to "you" link is missing.

http://img.skitch.com/20080529-pkd98h...

Thanks,
Ben

On some good websites which use the hours ago formatting, you can mouseover the words "6 hours ago" and it will give the exact timestamp. I know trac does this, at least.

I'd like to see when exactly 6 months ago is, since that actually has a pretty big range of days it could be.

I can't report fake products or companies. I can't really describe this in more detail.

As a subnote, if a product is real but attributed to the wrong company (like "Time Warner Cable" as a product of "Apple, Inc."), that would be nice to be an option in the report area.

I added 'Southeastern Trains' recently, but when I go to add a problem I have with the service, it asks me what 'product' I want to report it on. My local train company don't really offer a product - but a service. It would be helpful if the UI reflected the fact that not all companies make products, some offer services - some only offer one service (like trains).

I can cope with cognitively mapping 'product' to 'service', but others may find it more difficult.

Some time ago I set my real name to "Ask Bjørn Hansen", but when I logged in today I saw that your system had changed it to "Ask Bjøansen". Whoops!

http://tmp.askask.com/2008/05/getsati...

Do you know what caused it? Hopefully it won't happen again now. :-)

If I am on a product page and use the rollover + icon to add it to my dashboard in the upper left, then rollover the same product in the popular products section in the lower right, the product I just added still shows a + icon when I roll over, and if I click it it REMOVES it from my dashboard, and then changes so I click the MINUS icon to ADD it.

I typed "wii," clicked add, but realized that I wanted to add "Nintendo Wii" (the one with the product image and the most topics). Now I can't fix it!

Anyone else frustrated with this?

Typo error on the site!

"Thanks for your request!

Amy or one of the other members of the Get Satisfaction team will be getting in touch with you shortly via email or phone to confirm your claim. We're aiming to respond within 2 business days, but we're a small company so please be patient. Thanks!
"

It should be Any and not Amy!

First of all, thank you for having such a great product. The feedback our support site provides is invaluable to my company.

Theres seems to be an issue with some of the employee icons not showing up. I've attached some links to further show the issue. It's a completely aesthetic issue, not hindering the functionality at all. It's more of an eyesore than anything.

http://img37.picoodle.com/img/img37/4...

http://img28.picoodle.com/img/img28/4...

Thanks!

Is it possible to import a FAQ database from another site - i.e. a database of FAQs from KAYAKO

When I click "This is a good point," or "This answers the question," there is no visual cue. So, when I click it again because I think it didn't work, I get a javascript error talking about there being a problem "promoting" that item.

Seems like (a) there should be some sort of visual cue, and (b) a site doing so many things right shouldn't resort to a javascript popup (IMHO).

When you are updating your profile, and / or changing your password, the page has multiple form submits. If you click to save your new password, any data you entered above gets cleared. Might be worth taking a look, maybe make the forms either iframes or Ajax-based?

When looking at my Dashboard, I see a "Mark it as useful" link next to a bunch of replies. If I click this on a reply that happens to be a *comment*, I get an unintelligible error.

If I can't take this action on a comment, don't put the link there.

When I post a comment to a reply, the 15 minute timer disappears when I reload the page. I goof occasionally with spelling, and I'll admit it, in my answers sometimes, so not being able to fix something minor (or major!) is a bit harder than it used to be.

Also, comments on replies don't send email notifications, which means as a Support person, it'd be easy for me to miss a reply to something if it was posted in comment form.

We just pushed some updates to the site, and in the process unleashed some very frustrating bugs on search boxes on the Home, Products and Companies main pages. We're working on fixing them, but in the meantime, the search in the nav bar still works for those functions. Apologies for the inconvenience!