Recently active discussions in Get Satisfaction tagged with interface

The Get Satisfaction user interface is too convoluted, shouldn't be so. While I and others could give you online feedback, of course, it would be much better if you guys were to directly observe people using Get Satisfaction for the first time.

Not so much a question but the new interface is a big improvement, focus lies on the questions/topics/ideas/problems. Much better for companies with only 1 product - less space wasted there. Also the distinction between the types of questions is much better.

Well done Leslie!

Hi Get Satisfaction team,

some more things that came to my mind, while I was surfing here the last minutes:

1.) It should be easier to reach your company "space" (?), you should have the right (and the reason) to place your space on your own site prominently, as you are the provider of this service! E.g. it could be possible to reach your "space" through the click on your logo, which' function doubles with the already existing (and sufficient) "Home" link! A second possibility could be to link it on the right side at the "top" of all the "not-so-important" stuff on the home page. ("not-so-important" concerns the text and is just my opinion. ;-))

2.) Now the title idea: I surf the web and I read feeds and especially the latter constantly reminds me of some companies, I didn't check if they're here. But the problem is, once I searched a company and found it and want to search another one, I have to make at least one click to reach a search page. So maybe a "Do you like to search for another company / product" AJAX-pop up would be fitting, after one has added a product / company to his dashboard.

3.) I'm kind of wondering about certain companies. I have criticised the widespread of half-finished, not fitting or bogus products but in our discussion, we all thought it is correct, that companies would "clean the mess", if they're in control. But as I'm looking into several companies, it doesn't seem to be like that. I just don't know, why there are company "spaces" here, where there are "7 employees are listening and participating", but two of the three products aren't of the company, other is a plugin for another software and one is a completely different product! It seems some user did that, as some people are too stupid to even get this veeery simple and straightforward interface (praise! :)) that you offer them here! -.-
Maybe I'm a little bit too perfectionist, I don't know?! (because of that, I packed all this into a discussion. ;-)) But if it were up to me, I'd even make the addition of a picture to a new company and product a must. ;)

4.) Additional "Sort-by" options: If not there is at least a "personal usage" "sort-by:" function (I know you are looking into that :)), it maybe (also) should be possible to "prioritize" companies and products. Or maybe just drag & drop them around. Although I think, if there will be a "Sort by: personal usage frequency" this almost my above ideas.
But maybe the above ideas are more appealing to you than my last one concerning this. ;-)

5.) I'd still find it very useful (although GS is easy to use and understand) to make a manual and/or FAQ (maybe as a wiki) explaining all the way this works here with Get Satisfaction.
Because I'm constantly asking myself: "Am I missing something? Am I maybe just too dump to find / recognize / get it?" ;) As at the moment, where I'm asking myself, if I'm still missing the manual / FAQ, which you of course do have ever since. ;-)

A quick criticism I'd like to levy against your otherwise great service.

It's extremely click-heavy, and sort of a huge pain to navigate.

1. You need to click into every post - then you need to manually scroll all the way to the bottom.

2. Pagination - I need to click into a new page to get the next 6 posts? I don't see a great reason for making it so few. 15-20 seems like it wouldn't come at much cost.

3. Use of back button. Satisfaction is one of the few modern web-apps that relies so heavily on the "back" button to get around. If I'm on page 5 [again, grr] of recent posts - have clicked in to some topic, then manually scrolled to the bottom, the only way I can get back to where I was before is by hitting the back button. There isn't a next or previous topic [requested elsewhere] to help me keep moving along

I know you guys are really trying hard to approach customer service from the perspective of what is best for the customers, and I totally respect that. But most of the time on the site is going to be spent by those answering requests, not those occasionally needing help. For us, things really aren't optimal right now.

We want you to be able to keep track of the most helpful people you encounter on Get Satisfaction, and now you can.

Next time you visit your dashboard, you should see a message like this:


Tell us what you think of our import process, which other services are important to you, or other such things.

Making Tags : I Did it for my listed COMPANY once ... and I can visit those tags but seem to have lost my way so I could TAG some more. Why is this so hard to find?

We've changed our topic page to add new features. One new feature: comments. These are different from replies, and we envision them as shout-outs, short asides, etc. We love the idea of having people add this kind of detail to the conversation. It's fun, and we think it will be helpful. But, we need to make sure we are differentiating the comments feature from the reply feature.

We'd love your feedback about our new comments. Do they work? Do they need to be constrained? Do they add value? This may end up being a conversation for those who are intimate with the details of user interface design, but it's not intended to be. Let us know what you think.

And, if you're feeling especially creative: use the reply and comments features to to demonstrate your ideas.

So I was entering tags delicious-style (combined words, no commas) since you supoort delicious by default and now I come to realize that you don't support delicious tagging but comma-separated tags!